Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters... See more
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Really sad that I’m having to come on here, really hoping to see change. I love that they have a ladies only section, but when will we see a some sort of maintenance, it is absolutely dirty in there.... See more
Best gym ,new member from last week , went in to do a session today , experienced some people trying to come in on entrance, wanted some assistance but there was n one there from staff to assist them... See more
Company replied
Great set of equipments. Even has punching bags which was lacking in most other gyms in the city centre. Plenty of space to move around. Decent price. The only improvement needed is some Body Assess... See more
Company replied
Company details
- #16 of 20 best companies in Gym
About JD Gyms - Sheffield South
Written by the company
Contact info
17 Guernsey Road, S2 4HG, Sheffield, Lowfield, United Kingdom
- 1145511566
3.5
Average
284 reviews
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Reply from JD Gyms - Sheffield South
Hi there,
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Pausing Membership
Dear JD Gyms Team,
I am writing to express my disappointment with the recent charge of £40 on my account, which I believe is incorrect and unjustified.
I had previously sent an email requesting the pause of my membership, which I assumed was processed accordingly. To my surprise, I have now been charged £40, which I have no intention of paying.
I would like to bring to your attention that the process of pausing a membership should be straightforward and user-friendly, especially in today's technology-driven world. I believe that your gym could benefit from incorporating a simple and efficient option for members to pause their membership through your mobile app.
I kindly request that you investigate this matter and immediately overturn the charge of £40 on my account. As a loyal customer, I expect prompt and efficient service, and I am disappointed with the inconvenience caused by this situation.
I look forward to your prompt and favorable response to this matter.
Thank you for your time and attention.
Best regards,
Mac
10 February 2023
Unprompted review
Reply from JD Gyms - Sheffield South
Hi there
Thank you for leaving us a review. I can see you raised a ticket with our customer service team and the matter seems to have been resolved.
If you are still unhappy with the outcome or if you have any further questions please reply to the ticket you were sent from our team. Someone will then come back to you.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Sheffield South
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
i love the zumba class as well as the…
i love the zumba class as well as the Lea Mills class.. awesome..
2 February 2023
Reply from JD Gyms - Sheffield South
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
I came down with my friend on a day…
I came down with my friend on a day pass the instructor who was very helpfull with the info i asked the lady who did the burn class was brilliant i went home joined up stright away such a lovely place everyone dose there own thing nice friendly people ive been alone also attended yoga which was brilliant. I choose this gym for the time it was open and with it having classes at diffrent times to suit around my work life
23 January 2023
Reply from JD Gyms - Sheffield South
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Nobody comes to show me the gym or help…
Nobody comes to show me the gym or help me with the machines
16 January 2023
Reply from JD Gyms - Sheffield South
Hi there
Thank you for leaving us a review, If you wish for an induction to the gym, you can arrange this with the team directly. Please feel free to drop an email to the gym or give them a call and a member of the team will be in touch. All contact information can be found on our website.
Best wishes
The JD Gyms Team 💚
Amazing really is amazing 👏
21 January 2023
Reply from JD Gyms - Sheffield South
Hi there,
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Not good l.
The gym was freezing cold, uncomfortably so. When I went to do a class in the studio there were several pools of water where the roof was leaking. The equipment is poorly laid out and I couldn't find anyone to help me go through anything.
17 January 2023
Reply from JD Gyms - Sheffield South
Good afternoon
Thank you for your review.
We are sorry to hear that your last visit to the gym was an uncomfortable one. We will pass this feedback on to the manager of your gym but if you would like to speak to someone directly please email sheffieldsouth@jdgyms.co.uk
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Sheffield South
Hi there,
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Loads of classes.
Loads of classes.
24hour access gym.
Only down side is that my QR code didn't work one day so I couldn't get into the gym but that must have just been a technical issue.
19 January 2023
Reply from JD Gyms - Sheffield South
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
I was catcalled and made to feel very…
I was catcalled and made to feel very uncomfortable.
3 January 2023
Reply from JD Gyms - Sheffield South
Good afternoon
We are sorry to hear of the negative experience you've had in one of our gyms. We have zero tolerance policy on this type of behaviour. If you are ever made to feel uncomfortable please do approach the general manager or any member of staff who will discretely handle the matter for you.
Once again please accept our apologies for the inconvenience this matter has caused.
If you would like to raise an official complaint you can do so via the online form on our website.
Best wishes
The JD Gyms Team 💚
Signed up with a female friend
Signed up with a female friend. Within minutes of being there she was cat called and made to feel that uncomfortable we had to leave.
Unfortunately the women’s only section is rammed due to this and it’s so small.
3 January 2023
Reply from JD Gyms - Sheffield South
Good afternoon
We are sorry to hear of the negative experience you've had in one of our gyms. We have zero tolerance policy on this type of behaviour. If you are ever made to feel uncomfortable please do approach the general manager or any member of staff who will discretely handle the matter for you.
Once again please accept our apologies for the inconvenience this matter has caused.
I went for the first time with a female…
I went for the first time with a female friend and was cat called within about 10 minutes.
Very uncomfortable atmosphere particularly for a female. Cancelled membership immediately.
3 January 2023
Reply from JD Gyms - Sheffield South
Good afternoon
We are sorry to hear of the negative experience you've had in one of our gyms. We have zero tolerance policy on this type of behaviour. If you are ever made to feel uncomfortable please do approach the general manager or any member of staff who will discretely handle the matter for you.
Once again please accept our apologies for the inconvenience this matter has caused.
Best Wishes
The JD Gyms Team 💚
Nice pts nice people great equipment
6 January 2023
Reply from JD Gyms - Sheffield South
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
brill gym
brill gym, lots of machines and plenty of free weights, all the staff are lovely and always say hi :)
6 January 2023
Reply from JD Gyms - Sheffield South
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Reply from JD Gyms - Sheffield South
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Women side the showers smell & Hygiene…
Women side the showers smell & Hygiene isn’t very good on the exercise machines.
I’m not happy I feel sick going in the shower.
2 January 2023
Reply from JD Gyms - Sheffield South
Thanks for leaving us some feedback.
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do make a member of our team aware in club.
The JD Gyms Team 💚
Very clean and a good layout but…
Very clean and a good layout but unfortunately two of the treadmill machines were faulty. I would appreciate if they could do regular maintenance checks in all machinery and equipment.
Thank you!
13 December 2022
Reply from JD Gyms - Sheffield South
Hello, thank you for taking some time to leave us a review!
Staff do undertake regular maintenance checks and work hard with our maintenance team, however if you have any concerns about the facilities in club, please notify staff on site as soon as you can.
The JD Gyms Team 💚
It's really nice atmosphere really…
It's really nice atmosphere really enjoy my excerize and the best thing about it is 24 hour i can go anytime
3 December 2022
Reply from JD Gyms - Sheffield South
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be. We are really pleased you're enjoying your JD Gyms experience. 💚
Reply from JD Gyms - Sheffield South
Hello, thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
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