Good value gym classes included which is a bonus equipment good quality and up to date the only gripe I have is groups hogging equipment and blatantly standing talking and not even using the equipment... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would highly recommend JD Gyms, especially Jenny, who is a fantastic instructor. She is friendly, encouraging and really knows how to motivate people. Her classes are always enjoyable, and she mak... See more
Company replied
I have been going to this gym for a few years now and cannot fault this place the staff are fantastic, it's always clean and the facilities are excellent. I do as many classes as I can with the amazin... See more
Company replied
Could benefit having someone walk around and actively try to stop people leaving areas a mess, or even working out dangerously and maybe punish the repeat offenders. Has benefitted recently by addin... See more
Company replied
Company details
About JD Gyms - Sunderland
Written by the company
Contact info
Trimdon Street Retail Park, SR4 6AA, Sunderland, England, United Kingdom
- 1917319829
4.3
Excellent
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cleaning staff in Jd gym Sunderland
I been going to jd gym Sunderland for about 5 years, and I would never leave this gym. The gym is big, friendly staff and very clean. The cleaning staff are amazing especially Shelby. She gives 110 per cent and always happy and smiley ☺️ no matter what. X
4 October 2024
Unprompted review
Reply from JD Gyms - Sunderland
Hi Gemma, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Sunderland gym and we will be sure to pass this onto the team, as it is important for Shelby to know what great impact she is having on the member experience!
Thank you for your loyalty! The JD Gyms Team 💚
Great clean environment
Great clean environment with lovely helping staff. My only suggestion would be to bring some 2.5 kg plates because they are really important.
1 October 2024
Reply from JD Gyms - Sunderland
Hi there Thank you for taking the time to leave us a review and your comments about our Sunderland gym. It is important for us to keep learning and improving our gyms for the member experience. Your comments really help with this.
If you have some specific requests for your gym, please feel free to mention this to a member of the management team in club for them to approach it with our wider team.
Best Wishes The JD Gyms Team
💚
Re-joining gym
All great so far, re-joining was simple and easy. Attended two classes over the weekend, was made very welcome by Stacey, our instructor. Classes were great.
27 September 2024
Reply from JD Gyms - Sunderland
Hi Claire, thanks for the 5star review! It's great to hear your enjoying being back in the classes at our Sunderland gym. Great to know that you were able to re-join without any issues, we like to make it nice and easy so you can save all your hard work for Stacey's classes 😊💪 Keep up the great work👍 The JD Gyms Team 💚
Great gym. Levi Brown PT
I've been a member of J D Gyms Sunderland since they took over from Xercise4less. It's a massive gym set over two floors and has all the equipment you could ever need/want.
However, what makes the place really special is every member of staff. The manager, Jonny, is great. I'm in the gym most mornings and he'll always pass the time of day with me as well as be on hand to answer any queries I might have.
A special mention must go to my personal trainer Levi Brown. I'm not the youngest or healthiest person in the gym by any means but since I started using Levi last October, I've learned so much from him. His knowledge of health/fitness/anatomy is incredible and he can use this to give bespoke training sessions which have really helped me along the way to achieving my fitness goals.
An all round great gym 😃
20 September 2024
Unprompted review
Reply from JD Gyms - Sunderland
Wow! Thanks for the 5star review and comments. We really don't know where to start! Jonny and his team will absolutely love these comments as they take great pride in their gym and will always try to improve the member experience in Sunderland.
We love to hear that you are smashing your goals with Levi as well, keep up the solid work 💪
We will make sure to pass on your amazing comments to the team 😀 Best Wishes, The JD Gyms Team 💚
Levi Brown- PT
I have been having PT sessions with Levi Brown, and I've noticed a real difference since. He doesn't just recycle workouts, they are personalised to what I'm looking to achieve. He pushes me to get the most out of each exercise, but in a way that makes feel comfortable and capable. He explains things in a way I can understand, and always happy to answer questions I have. In all honesty, he's a fab PT and wouldn't go anywhere else. Plus, my calves have really popped since doing leg days with him!
11 September 2024
Unprompted review
Reply from JD Gyms - Sunderland
Wow! Thanks for the 5star review and comments. It's really made our day! This is exactly what we want to hear from our Pt's and the service they are providing to our members and helping you to achieve your goals. We will be sure to pass on your rave review of Levi to thee management team in Sunderland.
😀 Best Wishes, The JD Gyms Team 💚
Great Fitness classes
I joined the sunderland jd gym around 3 weeks ago, I don't really use the gym machines much as I joined to try the classes which is where I met jenny step, she is amazing she is the reason I have continued to keep going.
13 September 2024
Unprompted review
Reply from JD Gyms - Sunderland
Hi, thanks for the 5star review! It's great to hear your enjoying the classes at our Sunderland gym. Specifically with Jenny, this is becoming a common theme with her classes, which we are loving and will be sure to pass on the kind words to the club management team. Keep up the great work👍 The JD Gyms Team 💚
Gym virgin
It was my first time using a gym the staff were super helpful taking into account my ailments. The customer’s were very helpful too.
I was very nervous but the young man ( member of staff) who talked me through everything soon put me at ease. Can't wait to try some classes and go back
12 September 2024
Reply from JD Gyms - Sunderland
Hi there Natalie. Thank you for taking the time to leave us a review - we absolutely love to hear this type of story for anyone coming into one of our gyms for the first time. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience at Sunderland.
They love their classes there as well, so you are in for a treat 😊
Keep up the great work ! 💪 The JD Gyms Team 💚
Equipment
There’s a good amount of each cardio machine meaning at the times I have visited I haven’t had to wait for anything. I haven’t used the weights area yet.
The changing rooms look clean as do the toilets.
I would like it if there was cleaning supplies to wipe down machines before and after use
30 August 2024
Reply from JD Gyms - Sunderland
Hi there
Thank you for taking the time to leave us a review.
We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit.
Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍💚
Best wishes
The JD Gyms Team
Reply from JD Gyms - Sunderland
Hi there
Thank you for taking the time to leave us a review.
We are delighted to hear you love our gym as much as we do!💚
Thank you for providing us feedback!
Best wishes
The JD Gyms Team
My return to JD Gym in over 5 years
My return to a membership in JD gym as a member first time in over 5 years. Post Covid, last 3 years, I had a multi core membership at nearby PureGym. While the Gateshead/Newcastle gyms were good, last 6 months local Sunderland PureGym went downhill with no atmosphere and very dirty changing rooms. Switched to local JD gym, cheaper and nearer. Now it is 24 hours which it wasn't 5 years ago. As always loved the equipments, boxing bag, and sauna the two things PureGym don't have ever. Changing rooms were far cleaner in JD even on a Sunday afternoon. Loved the atmosphere
1 September 2024
Reply from JD Gyms - Sunderland
Hi there
Welcome back 😀
We're so pleased to hear that you are enjoying our facilities! Especially the additions of the sauna and boxing bag that you didn't have in your previous gym.
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Sunderland
Hi there
We're so pleased to hear you love our gym as much as we do and that you are enjoying the classes! It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Back in the area
Back in the area from Canada for a few weeks so taking advatage of JD Gyms again. The membership update was seamless thanks to compentant staff.
Like the atmosphere and size of the facility.
21 August 2024
Reply from JD Gyms - Sunderland
Hi there
Welcome back and thank you for the 5 star review and comments, we really appreciate it 😀
Best Wishes,
The JD Gyms Team 💚
I want to quit
23 July 2024
Reply from JD Gyms - Sunderland
Hello
Thank you for your feedback.
To cancel your membership, you simply visit the website and raise a cancellation ticket. I have included the link below:
https://www.jdgyms.co.uk/general-enquiries-form/
We ask that your direct debit remains live until the cancellation has been processed by one of the customer service team. We hope the above is helpful. If you need any assistance with this matter, a member of staff at your gym will be more than happy to help you.
Best wishes
The JD Gyms Team
Very helpful and informative staff
Very helpful and informative staff, special shout out to PT Levi, always ready to answer any questions, go through how to use the machines correctly and general all round fitness guru.
26 July 2024
Reply from JD Gyms - Sunderland
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Sunderland
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Great gym with top-notch equipment…
Great gym with top-notch equipment and a clean, motivating atmosphere. Friendly staff and a variety of classes make every workout enjoyable and effective. Highly recommend for anyone looking to stay fit and push their limits
20 July 2024
Reply from JD Gyms - Sunderland
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Avarage
Gym and equipments was good. But the changing room toilets and sauna was stinking every time. I never seen any housekeeping staff tho clean it. Very bad odour.
9 July 2024
Reply from JD Gyms - Sunderland
Hi there
Thanks for the 3 star review and comments. 😀 Your feedback really helps us improve our member experience!
Best Wishes,
The JD Gyms Team 💚
Reply from JD Gyms - Sunderland
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Reply from JD Gyms - Sunderland
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
far to busy
Unable to work out as it’s far to busy this is down to the times I can attend due to work shifts so I have requested to cancel both mine and my daughter membership as were within 14 days followed the process and had no response
27 May 2024
Reply from JD Gyms - Sunderland
Hi there
Thank you for taking the time to leave your review.
We are very sorry to hear of your experience. Our Customer Service Team are experiencing higher than usual number of enquiries at present, this has meant that the response time is longer than we'd like. We understand that this can be very frustrating for you and would like to assure you that we are working hard in the background to correct this.
Once again, please accept our apologies for the inconvenience this is causing you.
Best wishes
The JD Gyms Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.