JD Gyms Reviews 

24,601
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,667 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptionally friendly staff, who are always ready to assist and create a welcoming environment for everyone. Visitors also deeply appreciate the exceptionally spacious layout, overall cleanliness, and the vast selection of modern machines and free weights. However, some customers also noted that the gym can become extremely crowded and busy during peak evening hours. Reviewers additionally mentioned occasional issues with broken equipment, poor maintenance, and weak air conditioning during hot weather. A few members also expressed frustration regarding the cleanliness of certain communal facilities like changing rooms and toilets.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently friendly, approachable,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the spacious layout, cleanliness,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the gym... See more

Product

Clients share ambiguous opinions on product availability and quality. Many consumers praise the massive... See more

User experience

Customers consistently note ambiguous experiences with user experience, ranging from deep satisfaction to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters... See more

Rated 4 out of 5 stars

Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more

Company replied

Rated 5 out of 5 stars

The gym itself is fine. Equipment is generally clean and new. 5 stars reflects the standard of the personal trainers but in particular Olivia Bradbury. Her approach is always to be goal-focussed but r... See more

Company replied

Rated 5 out of 5 stars

Only joined a week ago, but impressed with the amount of equipment available, even when it's busy there is plenty to use. The gym itself is clean and airy (although, as always in any gym, the free wei... See more

Company replied


Company details

  1. #16 of 20 best companies in Gym

About JD Gyms

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Anjou Boulevard, Robin Park, WN5 0UJ, Wigan, United Kingdom

  • jdgyms.co.uk

4.0

Great

TrustScore 4 out of 5

25k reviews

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4.0

All reviews

(24,601)

4,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

More equipment

Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work.
However, toilets still have the same bad smell.

1 September 2026
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for taking the time to leave a review. We’re glad parts of your experience were positive, and we’re always keen to improve. Please feel free to share any suggestions you may have with the gym team directly on your next visit.
Thanks, The JD Gyms Team 💚

Rated 2 out of 5 stars

It's crowded

It’s crowded, and it’s hard to get access to the equipment for a workout. Some machines are broken, and there are some great ones missing that really ought to be there.

29 August 2026
Rated 2 out of 5 stars

Slow decline

This gym was great when it opened. Few years on, machines are often out of order. Mens changing room no hand dryer, you guessed it, out of order. Used to regularly be cleaned, now rarely done. No new machines since it opened...think twice before joining, oh and the car park situation is not like dodgem cars.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Great machines and plenty of them . Lots of classes to choose from . Clean. Excellent starting price of £10 . What more could I ask for !

2 September 2026
Rated 4 out of 5 stars

Lovely staff

Lovely staff, always happy to help. Good amount of equipment and some nice machines

5 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thank you so much for the 4‑star review! We’re really glad to hear you had a positive experience. If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your feedback.
The JD Gyms Team 💚

Rated 3 out of 5 stars

It’s a gym haven’t seen any staff can’t…

It’s a gym haven’t seen any staff can’t find any info on classes. Is it worth the money don’t know really

3 August 2026
JD Gyms logo

Reply from JD Gyms

Hi there – Thank you for the review. Class timetables are viewable on the JD Gyms website or in the app. If you have any further questions you can email the team on rotherham@jdgyms.co.uk.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

I love how easy it is to enter and…

I love how easy it is to enter and leave it’s clean plenty of room and I especially like the women only area great when your a first timer

1 September 2026
JD Gyms logo

Reply from JD Gyms

Hi - Thank you for taking the time to leave us a review. We're delighted to hear that you're finding the gym clean and spacious. It's especially wonderful to know that the womens' only area has been such a highlight for you. We appreciate your kind feedback!
The JD Gyms Team 💚

Rated 5 out of 5 stars

I always look for good machinery…

I always look for good machinery machinery that I can use without any problem at all. Always look around to make sure weights always put back. Never have a problem with looking for a machine or free weights to use absolutely overall, very happy.

5 August 2026
Rated 3 out of 5 stars

The gym is great, but…

The gym is great, but immediately on joining, classes are being cut at a rapid rate. This was the main reason for me joining, so I’m thoroughly disappointed.

26 August 2026
JD Gyms logo

Reply from JD Gyms

Hello – Thanks for leaving a review. The class times and frequency may vary due to the availability of our personal trainers and instructors and also the attendance of our members. However, our timetables are reviewed monthly to meet the demands of our members so please feel free to discuss any suggestions you have with the gym team the next time you visit.
Thank you, The JD Gyms Team 💚

Rated 3 out of 5 stars

Been a member for a few years and this…

Been a member for a few years and this gym has been on the slide for a while now.The equipment is old and poorly maintained. I usually do spin classes but the Saturday morning spin class I took today was one of the worst ever,awful music no instructions lack of variety in movements.Also many people want lunch time spin classes but this is no longer an option.Fewer classes lower quality in specific area.When I asked management about this they have said they can't get instructors.That a business problem not a customer problem.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

So disappointed .

So disappointed .. 4 out of 5 times I have tried to go ( quiet hours so not staffed ) my qr code has not allowed access . The staff have been very helpful on line and in person but the problem not resolved- my account active and qr code works some time ... But the next time I go it doesn't work , and If no staff can't get in . Such a shame. I have cancelled regretably.

1 September 2026
Rated 1 out of 5 stars

This gym is barely functionable

This gym is barely functionable, peak hours it gets so busy there's queues for the queue for the machine!

Nobody puts the weights back, sweaty men holding 5 pairs of dumbells at a time.

Ahhhh.

1 September 2026
Rated 4 out of 5 stars

Awkward access

Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters but its not caused me any issues...I do find gaining access a little awkward it takes a few attempts with the app...unfortunately I havnt been given a pin code so I cant use the key pad ...on the hole im enjoying the gym despite struggling to get in...

Steve kirkland

31 August 2026

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