JD Gyms Reviews 

24,603
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,667 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptionally friendly staff, who are always ready to assist and create a welcoming environment for everyone. Visitors also deeply appreciate the exceptionally spacious layout, overall cleanliness, and the vast selection of modern machines and free weights. However, some customers also noted that the gym can become extremely crowded and busy during peak evening hours. Reviewers additionally mentioned occasional issues with broken equipment, poor maintenance, and weak air conditioning during hot weather. A few members also expressed frustration regarding the cleanliness of certain communal facilities like changing rooms and toilets.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently friendly, approachable,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the spacious layout, cleanliness,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the gym... See more

Product

Clients share ambiguous opinions on product availability and quality. Many consumers praise the massive... See more

User experience

Customers consistently note ambiguous experiences with user experience, ranging from deep satisfaction to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters... See more

Rated 4 out of 5 stars

Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more

Company replied

Rated 5 out of 5 stars

The gym itself is fine. Equipment is generally clean and new. 5 stars reflects the standard of the personal trainers but in particular Olivia Bradbury. Her approach is always to be goal-focussed but r... See more

Company replied

Rated 5 out of 5 stars

Only joined a week ago, but impressed with the amount of equipment available, even when it's busy there is plenty to use. The gym itself is clean and airy (although, as always in any gym, the free wei... See more

Company replied


Company details

  1. #16 of 20 best companies in Gym

About JD Gyms

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Anjou Boulevard, Robin Park, WN5 0UJ, Wigan, United Kingdom

  • jdgyms.co.uk

4.0

Great

TrustScore 4 out of 5

25k reviews

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4.0

All reviews

(24,603)

4,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Awkward access

Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters but its not caused me any issues...I do find gaining access a little awkward it takes a few attempts with the app...unfortunately I havnt been given a pin code so I cant use the key pad ...on the hole im enjoying the gym despite struggling to get in...

Steve kirkland

31 August 2026
Rated 5 out of 5 stars

PT Recommendation - Louis Smith

A huge shout out to Louis Smith who actually made going to the gym fun! Positive attitude, accountable and supportive, he will encourage you to achieve your best every week and celebrate those wins/gains/goals. Highly recommend him as a PT.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Great classes

Great classes! So much fun and everyone is really friendly. The instructors are motivating and push you to be better.

27 August 2026
JD Gyms logo

Reply from JD Gyms

Hi - Thank you for your fantastic 5-star review! We're so happy to hear you're enjoying the classes and it's wonderful to know our instructors are so motivating.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Over crowded and full of muscled up cuzzys

Every time I’ve come to the gym, no matter the time I seem to come. It’s full of about 1000 people with like 10 people around each machine. Nothing against anyone person but when you have that many people around a machine it’s very off putting and intimidating especially when there all in the changing room afterwards stood there half naked flexing it’s disgusting to be honest. I have been a few times now and for the price you pay and for what you get is ridiculous. I will be trying a completely different gym as I don’t think that when you go gym you shouldn't feel intimidated, self conscious and just generally is a frustrating place as when you ask the bros that are all stood at the peck fly for example if there done you get evil looks like I’m a idiot . The staff are great. Gym etiquette is also something that should be followed and the people in this gym definitely do NOT have etiquette. Have some respect for people and the gym equipment. Out of all the gyms I’ve been to this has been my worst experience and will NOT be returning to this place

10 August 2026
JD Gyms logo

Reply from JD Gyms

Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
We're sorry to hear that your experience hasn't met expectations. We understand how intimidating and frustrating it can be when the gym is very busy and equipment is occupied by large groups, especially when this impacts your ability to complete your workout comfortably.
We also appreciate your comments regarding member etiquette. Creating a welcoming and respectful environment for all members is important to us, and we’d always encourage you to speak to a member of staff on the gym floor if other members' behaviour is affecting your workout experience.
It's great to hear you've found the staff helpful, and we'll be sure to pass that feedback on. We're disappointed to hear that the gym wasn't the right fit for you, but we do appreciate you taking the time to share your experience.
Thanks again for your feedback.
The JD Gyms Team 💚

Rated 3 out of 5 stars

Faculty is amazing but one thing I dont…

Faculty is amazing but one thing I dont like is class timing. There should be some class to be scheduled at evening like yoga or zumba

31 August 2026
JD Gyms logo

Reply from JD Gyms

Hi – Thanks for taking the time to leave this review, we really appreciate your feedback!
It’s great to hear you’re enjoying the facilities overall 🙌 We also appreciate your suggestion regarding the class timetable. We’re always reviewing our classes based on member demand, so it’s really helpful to hear that you’d like to see more evening options such as Yoga or Zumba 👍
Thanks again for your feedback, and keep up the great work 💪
The JD Gyms Team 💚

Rated 5 out of 5 stars

The atmosphere is 10/10

The atmosphere is 10/10, staff are super friendly and always eager to help. There is an array of equipment so I never struggle to get my workout done. I’m an OLY lifter so I love that they have multiple platforms !

4 September 2026
Unprompted review
Rated 2 out of 5 stars

Cancelled membership - still taking money

I cancelled my membership two months ago, after having it for one month as I didn't use it as I found the space to be really overwhelmed and intense. That's fine, just not for me. But they've been taking the money out of my account since, even though I canceled in store on their iPads. Can't find any staff ever when there and can't get any help. The same thing happened when I took out a gym membership out at the same location when they were under a different name years ago.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Solid gym

Solid gym! No complaints.

3 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - We're so glad you're enjoying our gym! We appreciate your positive feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Best gym in cheltenham staff arw A1…

Best gym in cheltenham staff arw A1 equipment top notch cleaning staff do excellent job so happy to be a member

3 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi - Thank you for taking the time to leave us a review It's fantastic to know that our team and the quality of our equipment are meeting your expectations. We're also thrilled that our cleaning staff are doing such an excellent job.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Good amount of equipment and large…

Good amount of equipment and large variety of machines

3 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for taking the time to leave this review! We do our best to provide a wide range of equipment so that members have a variety of ways to workout, and we are really happy to hear you enjoy using the gym!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym, reasonable price

3 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi - We're so happy to hear you're enjoying our gym. We appreciate your positive feedback!
The JD Gyms Team 💚

Rated 5 out of 5 stars

Very friendly staff and loads of good…

Very friendly staff and loads of good equipment!

3 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thank you for taking the time to leave us a review. We're so pleased to hear that you've had a positive experience with our team and appreciate the equipment available. It's wonderful to know you're enjoying your time with us!
The JD Gyms Team 💚

Rated 5 out of 5 stars

I have enjoyed every day!

I love the big open spaces. It is not crammed... and equipment, whole place and change rooms are nice and clean!!! A lot of options and more than enough equipment. I have enjoyed every day!

1 September 2026
Rated 5 out of 5 stars

such a good gym!

such a good gym!! i’ve seen comments about the toilets being broken…yep they were, for a few hours, during their first week of being open. usually referred to as “teething issues”. whilst broken they did have other facilities that were working and available to use…

gyms great, nice and big, loads of equipment, sauna is amazing and there’s loads of classes.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous facilities & Taylor made me…

Fabulous facilities & Taylor made me feel at home and helped show me how to work the machines. Can’t wait to return!

2 September 2026
JD Gyms logo

Reply from JD Gyms

Hello – Thank you for taking the time to leave us a review. It's fantastic to hear that you're enjoying the facilities and that a member of our team made you feel welcome and helped you with the machines. We're looking forward to your next visit!
The JD Gyms Team 💚

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