JD Sports Canada Reviews 

744
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely fast shipping and well-packaged items that consistently arrive promptly at their homes. People also find online purchases remarkably smooth, often praising the great prices and unique item selection available. Some reviewers were not happy with customer support and unreliable order fulfillment processes. Consumers frequently experienced frustrating problems such as receiving incorrect sizes, damaged products, or entirely missing items in their packages. People faced considerable difficulties when trying to return merchandise or contact assistance for proper resolution. Conversely, a small portion of people felt disappointed by delayed deliveries and unhelpful communication.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fulfillment, highlighting mixed experiences with... See more

Order

Consumers find order experiences to be deeply mixed, with severe frustration reported by many. While some... See more

Customer service

Users describe negative interactions with customer service, noting that support is often unhelpful and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praise the very quick standard... See more

Service

People report negative experiences with service, expressing widespread disappointment regarding order... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update to the below review: Following posting of the below review, JD sports reached out and refunded my shipping fees. This business is unapologetically unreliable. Ordered a specific pair of shoe... See more

Rated 3 out of 5 stars

I ordered 2 pairs of toddler sneakers online for my son. They came quickly and were boxed nicely but I noticed one of the pairs was a display pair. Unfortunately, the pair that was the display pair we... See more

Rated 5 out of 5 stars

Quick shipping and exactly what I ordered… as usual! I have ordered a few things from JD Sports and the customer service and quick shipping is consistent. Will definitely order from here again.


Company details

Written by the company

JD Sports has everything you need to elevate your everyday casual look to eye-catching new heights. Shop the latest footwear from brands like Nike, adidas, Vans and Puma that deliver performance, style and comfort to fit your on-the-go lifestyle. If you’re looking for athletic slides, basketball sneakers, casual shoes, running gear and everything in between, JD Sports has you covered. Whether you’re training for your next race, refreshing your gym to street look, or just snagging some comfy kicks for everyday, there’s something for everyone at JD. Don’t forget men's, women's, and kids' athletic clothing to match. With sportswear like joggers, hoodies, leggings and so much more, JD Sports is more than just a sneaker store. Break some necks every season, all year long, in the latest and greatest apparel and accessories from the brands you love.


Contact info

3.1

Average

TrustScore 3 out of 5

744 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.1

All reviews

(744)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst experience ordering online

Worst experience ordering online. I understand I messed up the delivery address but no messages me back after I asked to get an email back for what the status was. I had to call again and again people were very rude. Unless I get a huge discount my way I am never coming back to jd sports

22 March 2025
Rated 1 out of 5 stars

Only needed to exchange for size

Only needed to exchange for size. Was not an option. JD sports refund policy says full refund within 30 days but thats not true. They deduct shipping from the refund. Not really a full refund if you keep some of it. Not to mention nothing about keeping shipping is in their refund policy.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Great place to shop

JD Sports always has the best selection of trending shoes. It's my go to place to shop in store and online. Got exactly what I wanted and came fast and safe.

19 February 2025
Rated 3 out of 5 stars

Very fast delivery

Very fast delivery. But kept flagging my credit card as fraud. Needing to email back and fourth. I provided all correct information and still flagged.

19 February 2025

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