Products arrived quickly. However, when I washed the black Hoodrich hoodie black fluffy coated the whole wash & ruined all the other clothes I washed it with... I had to get the washer professionally... See more
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Shipping took ages, an order of four products was split into four packages that all arrived individually from each other. One is still missing. Returns can only be done with 15 days, the process is... See more
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The item I bought was perfect and it was delivered inside the time they said it would arrive. But everything I have bought from JD sports has been excellent and at a really good price
Company replied
I like the page - it has helpful filters and lots of detailed pictures of products. I just came across to one problem. Not sure if this was my fault, but I could not add more than one product to the s... See more
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Company details
About JD Sports España
Written by the company
JD Sports es conocida por ser la empresa de moda urbana y deportiva líder en el Reino Unido. Ofrecemos productos de marcas conocidas mundialmente, así como importantes marcas propias. Consigue las mejores marcas de calzado, streetwear y más artículos exclusivos de JD Sports. Lo último en moda con marcas como Nike, adidas Originals, adidas, EA7, Ellesse, Fila, SikSilk, Puma, New Balance y muchas más.
Contacte con nosotrosContact info
Spain
- jdsports.es
3.5
Average
63k reviews
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A very disappointing experience on 3…
A very disappointing experience on 3 separate occasions in the past few weeks, with the most recent issue only yesterday. The first order I placed for two items, reaching the minimum spend to receive free delivery, was in November. Unfortunately a day later I received a notification that one of the items had been cancelled by JD sports (technical issues??). And so after searching on their website for an alternative, and subsequently selecting an extra item to again receive free delivery, a day later I received another notification stating that the replacement item was also cancelled. But a week later I decided to buy a couple of other things from the internet, because after all there were some good offers available. Anyway, this third order was sent and I received in a few days without any issues.
But yesterday I decided to try my luck and place a fourth order. But today I received the dreaded notification that one of the items had been cancelled.
I had never had any issues with JD sports in the UK. But unfortunately after the 3 cancellations (on their part, for technical issues?!) I doubt that I'll purchase from them again. I'm guessing that the problem is that items purchased online are despatched from available stores, and more than likely, these stores sell the items without reserving them once an online sale is made. It's most likely an issue with undertrained, and low motivated staff!!
28 December 2024
Unprompted review
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Not delivering what was promised
Well I received my item delivered to the store 2 weeks after it was supposed to arrive. I should have been refunded 2 weeks ago and still nothing? I just want my money back
12 November 2024
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
I ordered this item In November with…
I ordered this item In November with another item for you to days later cancel my order. Then you restocked it and I reorded and had to pay for delivery. But this time it wasn't delivered to my home which was agreed or a establishment I agreed to or that was open out of my working hours.
12 December 2024
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
I've ordered two pairs of shoes and I…
I've ordered two pairs of shoes and I received just one, as you canceled a half of my order.
16 December 2024
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
I have bought 2 items online,spent over…
I have bought 2 items online,spent over €150, received tonnes of emails confirming my order, saying my order has been sent, when will I receive my order etc. Received my order,had to return one item and it it appears that to send it back I have to pay €10 or can return in store for free. Spent 40min driving to the nearest JD branch,but they couldn't take it back as a paper A4 form , which should come with my purchase is missing! But on the email it's clearly says " Just show this barcode in store for the fast return"!! I had all possible ONLINE receipts, confirmations ets available on my email,but they just gave me the phone number and ask to call and request a PAPER A4 receipt!
Honestly,I think when you spend good amount of money in store, delivery and returns should be free of charge and hassle free.
21 December 2024
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
More than Half of the things I ordered…
More than Half of the things I ordered on black friday got canceled and took few days to get refund.
16 December 2024
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Great company. Value for money
Great website. Clear, easy to navigate. Very reasonable prices. Communication throughout the order and delivered on time.
15 December 2024
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
I have not received the order even…
I have not received the order even though the tracking says it was delivered. I either want the order to be properly delivered or a full refund.
Order number: 769593304
30 November 2024
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
the web page is good but the delivery…
the web page is good but the delivery is absolutely terrible. We ordered lots of things on Black Friday, somethings arrived and somethings didnt-
6 December 2024
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
Very bad service.
Very bad service.. cancelling products I ordered. Sending to a pick up point instead of my home. And taking very long for delivery
19 April 2024
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
I ordered a pair of trainers in store…
I ordered a pair of trainers in store and was told I’d be notified when they arrived I waited two weeks and heard nothing, on the end I went back to the store and they said they had them there for a long time waiting, they had both my email and my number and I didn’t receive any notifications.
26 November 2024
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
Fab delivery service
Fab delivery service. 48 hours !!! Been waiting 9 days so far for H&M delivery. Top class JD sports
1 December 2024
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
Goods goods Goods
21 November 2024
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
Mi paquete de un chándal supply and…
Mi paquete de un chándal supply and demand no llevaba ni plástico (bolsa transparente)
28 November 2024
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
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