Richardson's Jersey Royals Reviews 117

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and superior taste compared to supermarket alternatives. Many appreciate the efficient and well-packaged delivery service, often noting the freshness of the potatoes upon arrival. The overall service is frequently described as excellent, making the ordering process easy and reliable for many. However, some customers experienced issues with their orders, specifically concerning delivery. A few reviewers mentioned problems with the delivery company, such as delayed arrivals, lost packages, or difficulties with communication regarding delivery status. Some also noted that the quality of the potatoes was not always consistent, with occasional instances of green or less flavorful produce.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the superb quality and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the superb quality and taste... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the ease of ordering, quick... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, speedy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really enjoyed my first delivery of jersey's however, they still don't taste the same from what I remember as a young girl. I must admit they taste much better than what you get in the supermarkets... See more

Company replied

Rated 4 out of 5 stars

Our family is from Jersey but sadly we are not resident however it is a real pleasure to receive genuine flavoursome Royals grown on the cotils and nourished with vraic. Royals not grown in t... See more

Company replied

Rated 5 out of 5 stars

As a Jersey Bean living in exile in Hampshire, Richardson’s Jersey Royals have become a seasonal ‘go to’ all occasion gift for friends and relatives. Quality is first class, better than any market or... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I ordered my Jersey Potatoes directly from you on the island! These are the freshest most delicious potatoes I’ve ever had. The difference getting them so much quicker from the field means... See more

Company replied


Company details

  1. Food & Beverage Exporter

Written by the company

Richardson’s Jersey Royals are proudly grown on the island of Jersey by one of the island’s oldest farming families, with a heritage dating back to the early 1500s. Built on generations of knowledge and care for the land, our approach combines traditional farming values with modern techniques to produce Jersey Royals of exceptional quality and flavour. Our potatoes are carefully hand picked and gently handled to protect their delicate skins, before being washed and packed using a unique system designed to preserve freshness and taste. From field to fork, every step is focused on delivering the authentic Jersey Royal experience that has made them so highly regarded. We grow all of our crops to LEAF Marque standards, with a strong emphasis on sustainability and soil health. Our use of liquid seaweed as part of our growing process supports both the land and the flavour and texture of our potatoes. Whether purchased locally or delivered directly to your door, Richardson’s Jersey Royals are a true taste of Jersey: fresh, distinctive, and produced with care at every stage.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

117 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Jerseys straight from the field!

I’m so glad I ordered my Jersey Potatoes directly from you on the island! These are the freshest most delicious potatoes I’ve ever had. The difference getting them so much quicker from the field means I have bought my last supermarket Jersey. They just need a quick rinse under the tap and they are ready to cook, I’m already a returning customer and will keep on coming! The subscription option is a fabulous idea!

28 April 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Hi Jen, thanks for the lovely review! We're delighted you're happy with your orders with us - and yes, it's that freshness that makes all the difference. We were very happy to introduce our subscriptions option, it has proved very popular since we made it available. Thanks again for the support, we really appreciate it.

Rated 5 out of 5 stars

Fresh from the field every week

Fresh from the field every week. Quick delivery good service
Just a shame that they don't respond to email queries.

Just responded to your reply to my review. Please check your emails

I'm guessing that you haven't replied to my email is because the email address that you provided is exactly the same as the address listed in the contact us section of your website, which doesn't seem to be working. Jerseys should have been delivered today but apparently the order is listed on the Evri app as "we're expecting it" as first listed on Tuesday5 May @15:23.

Still need a response to my 3 emails sent to you and still no update on the delivery of this weeks order.
You have my email address in my account details on your website so you could email me if you want to get this resolved.
Would changing the star rating that I gave on the original review to one star help to get a response?

30 April 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thanks for the review Paul, we appreciate it and glad to hear your positive impressions of our Royals and the delivery service. We're sorry that we seem to have missed your query - if you still need assistance please email info@richardsons.je and we'll do our best to help.

Rated 5 out of 5 stars

Really lovely potatoes which are in…

Really lovely potatoes which are in good condition when packed, they are sent and delivered in the minimum of time which means they are very fresh and delicious.

21 April 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thanks for the kind words Dianne, it means a lot. We're so pleased to hear of your good experience and glad your enjoyed your Royals!

Rated 5 out of 5 stars

new jersey royals 10 minutes in my…

new jersey royals 10 minutes in my instant pot pressure cooker slavered in anchor butter- irresistable dont waste time on the keyboard just get the jersey royals steaming

2 May 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Well said Kenneth! We're delighted you're happy with your delivery, and thanks for sharing, it's truly appreciated.

Rated 4 out of 5 stars

Really enjoyed my first delivery of…

Really enjoyed my first delivery of jersey's however, they still don't taste the same from what I remember as a young girl.
I must admit they taste much better than what you get in the supermarkets the peel comes of so easy. I have order a second lot

24 April 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Hi Ann, thank you for your review. We’re really pleased to hear you enjoyed your first order and have already come back for a second!

We completely understand the nostalgia people have for Jersey Royals from years gone by. While growing conditions and seasons can vary slightly, we work hard to preserve that traditional flavour and freshness that make them so special.

It’s great to hear you found them much tastier than supermarket alternatives, and we hope your next batch is even more enjoyable!

Rated 5 out of 5 stars

Delicious

Easy to order. Very quick delivery. Delicious. Have now ordered a subscription

5 May 2026
Unprompted review
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Reply from Richardson's Jersey Royals

We're so pleased you found everything easy and enjoyed your delivery - that is everything we strive for so it's great to hear we're hitting the mark. Thank you for your feedback and support, it's really appreciated.

Rated 1 out of 5 stars

Haven’t had any yet……

Haven’t had any yet……
Or had notice that my uk order is on its way.

4 May 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Hi, thank you for your review. We’re really sorry to hear this.

This isn’t the experience we aim to provide, and we completely understand how frustrating delivery issues can be. Please email us at info@richardsons.je with your order details. We’ll be look into it and do our best to put things right.

Rated 5 out of 5 stars

My mouth is watering in anticipation of…

My mouth is watering in anticipation of some delicious Jersey Royals. It's a shame that they haven't arrived yet. Despite having been advised by Evri that they are expecting them they haven't booked into their system yet! Now that they have finally arrived they are well worth waiting for. Absolutely delicious.

4 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

Hi, thank you for your review. We’re really sorry to hear this.

This isn’t the experience we aim to provide, and we completely understand how frustrating delivery issues can be. Please email us at info@richardsons.je with your order details. We’ll be look into it and do our best to put things right.

Rated 5 out of 5 stars

Richardsons deliver a proper taste of…

Richardsons deliver a proper taste of Jersey to your plate in super quick time

We’ve been using them for a few years now and they’ve never let us down.

We really prefer the flavour of these Jersey Royals to any that we’ve had from the supermarkets.

Worth every penny!

Thank you.

4 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

"A proper taste of Jersey to your plate" We love that! Thank you for the review Keith, much appreciated and delighted to hear your enjoyed your Royals.

Rated 1 out of 5 stars

Not arrived yet

Not arrived yet. 04/05/2026

4 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

Hi, thank you for your review. We’re really sorry to hear this.

This isn’t the experience we aim to provide, and we completely understand how frustrating delivery issues can be. Please email us at info@richardsons.je with your order details. We’ll be look into it and do our best to put things right.

Rated 5 out of 5 stars

Simply the best Jersey Royals.

These are excellent quality Jersey Royals far better than any other.
The taste is outstanding, the web site is easy to navigate and delivery is very fast, will certainly use again.

3 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

Thanks Steve, great to hear. From the quality of our potatoes to the website and delivery, we do all we can to give customers the best experience we can. Thanks for sharing!

Rated 5 out of 5 stars

Lovely flavour

Lovely flavour, fast delivery so really fresh

4 May 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thanks for the review Sarah. We’re really pleased you enjoyed them!

Rated 5 out of 5 stars

The jersies such lovely condition and…

The jersies such lovely condition and enjoying with our meals. Also the delivery was so quick thank you

2 May 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thank you Linda and Steve - great to hear they arrived in good condition with you and that they were suitably enjoyed. Thank you for your order.

Rated 5 out of 5 stars

The tast is out of this world

The tast is out of this world, totally different from any other potato I have tasted my wife said you can tast the sea in them, thank you for the exelent service.

4 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

Hi Barry, thanks for this super review, we really appreciate it! The unique taste of our Royals are so important to us and we do everything possible to preserve it so they arrive with you 'field fresh'. Great to hear that's the case for you - thanks for your support.

Rated 5 out of 5 stars

Jersey Royals by post.

I gave up buying Jerseys from supermarkets ( always a disappointment) I thought I would give these a try. It's like a taste of my childhood. Wonderful flavour, good condition and prompt delivery. Worth the money !!

4 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

Hi Dave, that's wonderful to hear that our Royals evoke that childhood memory of how they tasted to you then. Great to hear of the positive all round service too - thank you for sharing!

Rated 5 out of 5 stars

Beautiful potatoes,lighting fast…

Beautiful potatoes,lighting fast delivery, highly recommended.

2 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

Great to hear Harry, we do all we can to ensure our Royals arrive 'field fresh' - thanks for the review

Rated 5 out of 5 stars

Very fast delivery

Richardsons Jersey Royal potatoes are just like they tasted Years ago, not like the rubbish the Supermarkets sell. They are also well packed, fast delivery, and I would highly recommend this product

2 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

It’s great to hear you can taste the difference. We put a lot of care into how our potatoes are grown, picked and packed to make sure they arrive as fresh as possible. Thank you for taking the time to leave a review Robert, we really appreciate it.

Rated 4 out of 5 stars

Very prompt delivery

Very prompt delivery, although I did wonder why there was no soil on them it appears to be fine compost. They were also quite big to ones I usually buy. They were reasonably tasty but not as tasty as I’ve had before they would have got 5 stars if they had been tastier. Bit disappointed

1 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

Hi Sandra, thank you for your review and for your honest feedback.

We’re pleased to hear your order arrived promptly, but sorry to hear the flavour didn’t quite meet expectations on this occasion. Taste can vary slightly across the season depending on growing conditions and lifting times, but it’s something we’re always working hard to get right.

In terms of the appearance, our potatoes are gently handled and packed soon after lifting to protect their skins and freshness, which can sometimes differ slightly from what you might expect.

We really appreciate you taking the time to share your feedback, and we hope your next order is much more in line with what you were expecting.

Rated 4 out of 5 stars

Richardsons jersey royals are…truly delicious

Richardsons jersey royals are absolutely the best you can buy. 1st class quality and taste.
I have taken off 1 star not because of the quality or price but because of the delivery company used which is now Evri. The service was far more reliable when delivered by Royal Mail.

3 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

Hi Sammy, thank you for your review. We’re delighted to hear you’re enjoying the quality and flavour of the potatoes.

We’re sorry to hear the delivery experience didn’t quite match expectations this time. We understand how important reliability is, and we’re continually reviewing delivery performance to make sure our service is as consistent as possible.

We really appreciate you taking the time to share your feedback, and hope to provide you with a full 5-star experience next time.

Rated 5 out of 5 stars

Potatoes arrived in good condition

Potatoes arrived in good condition
Delicious as usual
Thank-you

1 May 2026
Unprompted review
Richardson's Jersey Royals logo

Reply from Richardson's Jersey Royals

Brilliant to hear Elaine, we always do everything we can to ensure our Royals arrive in great condition, field fresh and ready for the dinner plate! Thanks for the review and support.

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