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Rated 5 out of 5 stars

Recieved in expected time frame. Well designed frame. Had problems with motor on second use. Loud grinding noise. Will update after speaking with customer service.(update) niko, from seller sent a rep... See more

Rated 1 out of 5 stars

absolutely worst! Had the machine one month before it started to malfunction remaining on the highest speed. Jessky sent a replacement motherboard which didn't solve the problem. Let them know th... See more

Company replied

Rated 5 out of 5 stars

Fast shipping. Machine is well constructed. It is quiet. It handles very slow speeds well which is especially important in anal penetration. The duty cycle copes with long sessions without overheating... See more

Rated 5 out of 5 stars

Having searched and finally found a machine that was reasonable price and guaranteed delivery I bought and it arrived within 5 days. Open box and have assembled and will try out on Monday when house i... See more

Company details

  1. Sex toy store
  2. Adult entertainment store

Written by the company

Jessky - Buy Sex Machine and Other Adult Sex Toys 100% Safe & Discreet Delivery · Super Discreet Billing


Contact info

3.9

Great

TrustScore 4 out of 5

407 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They and it gets the job done

Omg I have to say they Are great to work with if there’s a problem. I had a little issue and they fixed it right away and make sure everything was great and it is thank you so much. The machine is all kinds of fun.

18 May 2022
Unprompted review
Rated 5 out of 5 stars

Best sex machine

They provide excellent customer service. Arrived earlier than expected. Works great. Best sex machine I've had. It goes slow to fast hard pounding. Easy to adjust angle and speed. Strongly recommend to anyone who wants to have fun.

17 March 2022
Unprompted review
Rated 1 out of 5 stars

Late deliver, missing parts

Issues with poor communication, late delivery and missing goods.. taken a month to sort out. Jessky refused to rectify any issues until negative feedback removed.

4 March 2022
Jessky logo

Reply from Jessky

Hello Steven Ellis!

Thank you for your order from us, We are very sorry to bring you a bad experience ,
could you please tell us what is your order number ? We send your parcel within 24 hours after receiving the payment. Usually you can received the package within 1-4 days. If you encounter any problems in transportation, please contact our customer service staff, we will help you solve it promptly. please tell us what is your order number or email to service@jessky.com.

Best Regards
The Jessky Team

Rated 4 out of 5 stars

After ordering It and did not receiving…

After ordering It and did not receiving a tracking number for a few days I started to do some research and thought for sure I was going to get scammed. However after reaching out and getting a tracking number I'm happy to say product arrived Was a week late But other than that was a smooth transaction. If purchasing from this company all I will say is don't expect it within the 1-4 days due to it coming from overseas it's just not gonna happen. But for the price if you can just be patient you should be happy with the out come😉

23 February 2022
Unprompted review
Rated 5 out of 5 stars

Its a great toy and does the job

Its a great toy and does the job! Its small and easy to hide and even comes with its own storage bag that everything fits into! There are different speeds that you can set. Also had suction cups on bottom to keep it from moving around. Can adjust the position and angles! For the price you cant beat it!
great service.

14 December 2021
Unprompted review
Rated 4 out of 5 stars

Decent priced machines !!

I had been looking for a sex machine for months. I couldn't justify paying hundreds to thousands for one. I had my eye on one from jessky website for a while. But the reviews put me off. When I looked at the reviews again I saw alot more positives so I ordered. They do come from China. I recieved the tracking around 2 days after ordering. My machine took 8 days to arrive and royal mail delivered it. Box was discreetly packaged.

25 September 2021
Unprompted review
Rated 4 out of 5 stars

They do deliver

I found the bad reviews here after I made my order and my heart almost stopped.
Yes, it is a Chinese company. No, they probably won't deliver within 1-4 days if you're in the UK but the machine arrived in less than 2 weeks. I made the order Friday morning but after checking the time in China I knew I'd have to wait until Monday for it to be processed. They didn't send me the tracking no. within 24 hours but after emailing them on Wednesday they did provide a correct fedex tracking no. After emailing them about tax and customs as its sent from outside of the UK they told me that they took care of it. Fedex sometimes waits even 3 months before they send you the letter so I can't confirm if it's true yet.
The machine is great. Its sturdy and heavy and is exactly as described on their page. The page itself could do some work though as there are many typos.
Overall the product is amazing for almost half the price of machines in the western market. I rarely give reviews but I felt like I had to after how doubtful I was from reading the comments here.

2 September 2021
Unprompted review
Rated 5 out of 5 stars

I have owned the Table top machine for…

I have owned the Table top machine for about a month now and let me say. It is one of the best things I've ever bought! Its quality is solid, I haven't had any issues with the mechanism. Its pretty quiet, you can go at about 40% speed without much sound at all. The depth adjustment offers a good range of movements, from short fast thrusts to deep plowing. The range of attachments offered by JESSKY is great (although the expense ads up). But you can always find a toy or an attachment that suits you.
Anyway, if you are looking for a sex machine, but don't want to break the bank. Then I highly recommend JESSKY machine.

12 August 2021
Unprompted review
Rated 1 out of 5 stars

This is a fake company… DO NOT BUY!!

This is a fake company. DO NOT PURCHASE ANYTHING. There is no phone number available to the company and they will not return emails. Spent $200 and it has been almost a week without the product shipping or any confirmation emails. DO NOT PURCHASE ANYTHING!! They are a SCAM. Check them out on BBB website.

27 July 2021
Jessky logo

Reply from Jessky

Hello Jon Graham!

Thank you for your order from us, We are very sorry to bring you a bad experience ,
could you please tell us what is your order number ? We send your parcel within 24 hours after receiving the payment. Usually you can received the package within 1-4 days. If you encounter any problems in transportation, please contact our customer service staff, we will help you solve it promptly. please tell us what is your order number or email to service@jessky.com.

Best Regards
The Jessky Team

Rated 1 out of 5 stars

Traumatic

Traumatic, this company is skilled at scamming customers. I received the wrong merchandise, damaged, and late and somehow they won the credit dispute. I'm out $500 and there is nothing I can do about it. I have been fighting for two months submitting evidence to them and my credit card company. I feel extremely violated, raped, and robbed. And now this is on my credit report as a negative against me for reporting them and unless I remove the dispute that is how it going to sit. I am researching the impact of the dispute and question if I should remove it because I have never disputed anything before and if it stings the merchant even a smidge then its worth it! I have every intention of taking my case to the Federal Trade Commission and take this issue up the line. Jessky is crooked and the will not refund nor guarantee customer satisfaction as they claim in their advertising. I wish I would have read up on them before shopping. Buyer beware.

Update: Jessky stop lying, your company has not issued any refund of any kind and that’s why I have a case against you with the Better Business Bureau. I want my money back! Buyer beware they are scammers.

23 July 2021
Unprompted review
Jessky logo

Reply from Jessky

Hello Jennifer Lewis!
Did you not receive any refund? Paypal has full refund to you for the first order,
and PayPal has also frozen the payment for the second order. (You should receive the refund for this second order soon)
Please check the screenshot I sent via email, if you still haven’t received the refund, it should be your bank is still processing the payment .

You declared to paypal that the products we sent worth 500 US dollars are all wrong products, so of course we will ask you to return the products to us after you get the refund. but considering the high return shipping fee is not cost-effective, and the package you received is an adult product. The package has been unpacked and has been more than two months old, and it is impossible to make a second sale.We changed the plan finally。

Customer satisfaction is our pursuit. We agree that you can keep the package and get full refund finally . We will sum up our experience and do better in the future.

Best Regards
Andy

Rated 5 out of 5 stars

Love it !!!

Love it !!!
Received it immediately...works great...dildo attachments are super...customer service was immediate.
Don't believe whining reviews...it is top notch !

20 January 2021
Unprompted review
Rated 5 out of 5 stars

I was scared reading these reviews…

I was scared reading these reviews after I purchased, but tracking was sent via text a few days after purchase and delivered to Georgia (USA) from China in like 3 days from DHL. The machine is crazy heavy duty, made very strong and very heavy. I would not be scared to purchase again and again, I don't know what happened with these other people?

7 November 2020
Unprompted review
Rated 5 out of 5 stars

I am a male who loves oral sex and when…

I am a male who loves oral sex and when my girl is not around, I am not a cheater and needed something to handle my most desired activity when she is not around. I love her to death and she is fantastic, but cannot expect her to do 2 + more hrs a night to get me off so I found this to keep me from looking elsewhere when the need arises. Even though this does not come with a Male BJ attachment for oral activities,

2 September 2020
Unprompted review
Rated 5 out of 5 stars

Hello Guys,

Hello Guys,
After much waiting and worries my product arrived yayyyyy. Thank you for your constant communication with me, and walking me through the process. Your packaging is beautiful. Everything is already to use no assembly required!! It's working perfectly and the package was sanitary and professional. Thank you again I will refer you for friends😁

7 July 2020
Unprompted review
Rated 2 out of 5 stars

Ordered a pretty pricey item (£110 +)…

Ordered a pretty pricey item (£110 +) over a week ago and today got slapped with an extra £20 on top in customs charges. It was advertised as coming from a UK warehouse. So if you do order anything, make sure you don't expect it anytime soon, and take into consideration an extra £20 on top!

24 June 2020
Unprompted review
Rated 1 out of 5 stars

False advertising and unresponsive - AVOID

Like everyone else, I wish I'd read the reviews on here. This does appear to be a Chinese seller pretending to have offices in the UK & US. So far they've taken my money (at least it's paypal, so I can probably get it back), but they were listing my order as "awaiting payment". So far, all contact has gone unanswered. AVOID!

*UPDATE*
So the product arrived, reasonably quickly by FedEx. However, as others have noted, it came from China, and not the "UK Warehouse" as advertised. I now have a customs bill for £20.21. If the seller was EU based, they'd be fined by now.

They also emailed me asking me to take down this review, and offered to refund me $8. I have a better idea - fix your business model, and then these bad reviews wont happen. That's the point of Trustpilot.

*UPDATE 2*
So two things have happened. Firstly, in March 2021, I received a notification from Trustpilot that Jessky had flagged my review, as they did not believe it was genuine. This is after the clear correspondence I had with them that was sparked by this review in the first place. I provided my invoice number so it could be verified, and heard nothing further until today, November 3. This now looks like a cut and paste job, by someone who isn't paying attention to the reviews, because if they were, they would know that they've already done this, and the review is verified as genuine.

So it looks to me as though they are trying to game Trustpilot, and doing a really bad job. They look to be waiting until a bad review has been up for months, and then flagging them in the hope that people wont bother to verify, and they'll be deleted.

And now they are adding replies to make it look as if they are doing something - 18 months after the review! And to top it off, they aren't reading the review, because if they did, they would know that the goods did turn up, it's just that I had to pay import duties on an item that was marked as "UK stock".

A word of advice Jessky - Don't try and make bad customer experiences go away by getting reviews deleted, or pretending to fix issues a year and a half later. When a customer has a bad experience, fix what is going wrong, and make sure the customer is happy, so they don't have to write reviews like this in frustration. I still had to pay £20 to customs to get my item, which would not have happened if the goods were UK stock. If you ship from China, be clear to customers that this is the case, and that duties will need to be paid.

11 June 2020
Jessky logo

Reply from Jessky

Hello BILL!

Thank you for your order from us, We are very sorry to bring you a bad experience ,
could you please tell us what is your order number ? We send your parcel within 24 hours after receiving the payment. Usually you can received the package within 1-4 days. If you encounter any problems in transportation, please contact our customer service staff, we will help you solve it promptly. please tell us what is your order number or email to service@jessky.com.

Best Regards
The Jessky Team

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