Jewelers Mutual Group Reviews 

14,992
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the insurance coverage provides fantastic peace of mind and incredible protection for valuable jewelry. Consumers appreciate how quick, efficient, and straightforward the online platform and overall claim procedures tend to be. Policyholders often point out that representatives are exceptionally friendly, compassionate, and helpful when assisting with repairs or replacements. Some reviewers were not happy with prolonged delays, sharing that certain claims took months to resolve without proper updates. A few individuals also mentioned experiencing frustrating communication hurdles and difficulties when trying to get their reimbursements sorted out.

What people talk about most

Service

Consumers find service to be exceptionally positive, reporting that the entire process is efficient, fast,... See more

Claim

Customers report positive experiences with the claim process, highlighting how simple, fast, and easy it is... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the reliable,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, professional,... See more

Staff

Reviewers express great satisfaction and appreciation regarding the helpful and professional staff. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Losing any piece of valuable jewelry is something that no one ever wants to go through, thankfully Jewelers Mutual exists. They made the experience endurable and worked quickly to get my fiancee's rin... See more

Company replied

Rated 5 out of 5 stars

I have been with JM for several years now and the experience is wonderful. We had to submit a claim a while back for my husband's band and it was super simple, we go a response within a few days (we s... See more

Company replied

Rated 5 out of 5 stars

Very easy and efficient process. Handled claim well and completely replaced my broken bracelet that could not be repaired. I had no out of pocket expense. Will def keep my jewelry insured with this co... See more

Company replied

Rated 5 out of 5 stars

I paid for repairs to my wife’s ring not realizing repairs were included in my policy. I eventually put in a claim after the fact. You guys did an investigation and reimbursed me for the full amount!... See more

Company replied


Company details

  1. Jewelry and Watch Insurance Company
  2. Business insurance company
  3. Insurance agency

About Jewelers Mutual Group

Written by the company

Jewelers Mutual Group

Jewelers Mutual Group was founded in 1913 by jewelers, for jewelers. We started out insuring jewelry stores and businesses; then, in 1953, we added coverage for personal jewelry like yours.

Why Jewelers Mutual?

We don't insure cars or houses or fancy purebred dogs. We insure jewelry and only jewelry. 💍 💎

We are the jewelry insurance experts.

Your jewelry isn’t ordinary, so don’t settle for ordinary insurance.

How We Compare
Check Your Rate
FAQ
How We Do Claims

Jewelry Insurance Coverage

No matter the type of jewelry you insure, it’ll be protected by our comprehensive repair or replacement coverage. Here’s what’s covered under Jewelers Mutual:

  • Loss: You left your ring somewhere (like on a beach towel or restaurant). You know it’s out there but you can’t find it. It’s covered.
  • Theft: We know the feeling of heartbreak when something you love is stolen. But rest assured, your stolen piece is covered.
  • Damage: You hit your engagement ring on the edge of a table, and it cracks. We’ll cover that.
  • Disappearance: Your jewelry could be lost, stolen or at the bottom of a lake. You may not be able to explain where it is or how it vanished. Don’t worry, that’s covered.
  • Worldwide Travel: You can travel across the globe and not have to worry about wearing your favorite jewelry.

Homeowners Policy vs. Jewelry Insurance

Most homeowners insurance policies do cover jewelry to some extent. In many cases, however, your coverage is limited by:

  • Limitations or exclusions on situations covered
  • Requirements to use jewelry replacement companies
  • Needing several estimates before settling a claim
  • Coverage value limits (leaving the rest up to you)

Keep in mind, a jewelry claim filed against your homeowners policy could affect your entire policy, meaning your premium could go up or your eligibility for your entire homeowners policy could be affected at renewal.

With a Jewelers Mutual policy, one of our jewelry experts connects you with the jeweler of your choice to find the same kind-and-quality replacement. All the work is done for you behind-the-scenes by someone who specializes in fine jewelry.

Trust your home to a homeowners policy, but trust your jewelry to the jewelry insurance specialists.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15k reviews

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4.7

All reviews

(14,992)

590 reviews in the last 12 months

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Rated 5 out of 5 stars

I was referred by my jeweler

I was referred by my jeweler and I trust him in buying jewelry from him. The process on line was somewhat easy and appreciated the amount quoted me.

I have referred a friend to you all also for a quote.

Thanks for the assistance.

12 June 2026
Jewelers Mutual Group logo

Reply from Jewelers Mutual Group

Hi Laura, we appreciate your recommendation and your feedback!

Rated 5 out of 5 stars

Loss Bracelet’s

I recently lost my bracelet at a casino, after reporting it to police jewelry Mutual only took 2 days to direct my claim to replacement status 10 days to complete satisfaction

31 May 2026
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Reply from Jewelers Mutual Group

We're so happy we could help you get a replacement quickly, Angilia!

Rated 5 out of 5 stars

Great company

Losing my wedding ring was devestating. Jewelers mutual made my experience of replacing my ring so easy and everyone was so friendly and great to work with! They are the best insurance company I have ever worked with!

19 June 2026
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Reply from Jewelers Mutual Group

Hi Rynda, we're so sorry about your loss but we're glad we could help you get a replacement with ease!

Rated 5 out of 5 stars

Excellent Coverage and Customer Service

I've been very satisfied with Jewelers Mutual. The process of obtaining coverage was simple and straightforward, and I appreciate that customers can either purchase coverage on their own or receive assistance when needed. The coverage options are easy to understand, pricing is competitive, and customer service has always been professional and responsive. It's reassuring to know my jewelry is properly protected by a company that specializes in this type of coverage. I would confidently recommend Jewelers Mutual to anyone looking to insure their valuable jewelry.

19 June 2026
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Reply from Jewelers Mutual Group

Hi Dan, we're so pleased that you're happy with your coverage and experience with us! Thank you for your recommendation.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Decent premiums for rate of coverage.

1 June 2026
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Reply from Jewelers Mutual Group

Thank you for your feedback, Jackie!

Rated 5 out of 5 stars

Fast

Fast, knowledgeable guidance taking care of my claim from start to finish.

16 June 2026
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Reply from Jewelers Mutual Group

Thank you so much for the kind words, Ray!

Rated 5 out of 5 stars

Great response when we lost an hierloom

We had a family hierloom lost or stolen. JMG was prompt in their investigation and coverage. The item was covered at a fair price and our Jeweler was able to recreate what was lost very close to the original.

27 May 2026
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Reply from Jewelers Mutual Group

Hi JH, while it's never pleasant to lose a family heirloom, we're so happy we were able to assist you in recreating a close replacement.

Rated 5 out of 5 stars

Jewelers Mutual is a wonderful investment.

Jewelers Mutual is an excellent investment to protect your jewelry. I definitely recommend getting your jewelry appraised and insured before something unfortunate happens, your out pocket repairs can and will add up.

14 April 2026
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Reply from Jewelers Mutual Group

Hi Mary, thank you for the recommendation! We strive to provide our customers with the confidence to wear their jewels ☺️

Rated 4 out of 5 stars

Thank you Jewler mutual

Thank you Jewler mutual, easy to navigate very customer friendly

11 June 2026
Jewelers Mutual Group logo

Reply from Jewelers Mutual Group

Thank you for the positive feedback!

Rated 5 out of 5 stars

Good Insurance Company

Company has been timely with communications and explanations of coverage and premiums. Easy to work with and any questions are answered timely. I appreciate that type of service

4 June 2026
Jewelers Mutual Group logo

Reply from Jewelers Mutual Group

Hi Jim, we appreciate you! Thank you for your feedback as we strive to make the process easy for customers. ☺️

Rated 5 out of 5 stars

Reliable & Friendly

Reliable & Friendly. No hesitation when it came time to submit a claim.

4 June 2026
Jewelers Mutual Group logo

Reply from Jewelers Mutual Group

Hi Todd, thank you for the kind words! We're happy to help.

Rated 5 out of 5 stars

Fast and easy

I liked how easy it was to download my appraisal. You made it easy to apply for insurance and it was fast.

1 June 2026
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Reply from Jewelers Mutual Group

Hi Tara, we're so happy to hear it was easy and fast for you to apply!

Rated 1 out of 5 stars

I highly recommend that you get your…

I highly recommend that you get your jewelry insured, especially in this economic climate, but I also want to encourage you to go to a company that will give you cash so that you can just buy whatever you want because the runaround that I’ve gotten from this company has gone on for almost a year and I’m exhausted. It was totally not worth it.

6 June 2026
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Reply from Jewelers Mutual Group

Hi Lynn, we value your feedback and understand your frustration. A manager will be reaching out to you today to discuss further.

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