Jewellery Repairs UK Reviews 

282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional workmanship, noting that damaged or broken items like rings, bracelets, and necklaces are expertly restored to look brand new. Reviewers often mention that missing stones are replaced with exact matches and polished to absolute perfection. Consumers also highlight the helpful staff who maintain clear communication and provide transparent pricing throughout the entire repair process. People appreciate the efficient and reliable postal service, making it easy to safely send and receive valuable or highly sentimental pieces. Many reviewers express complete satisfaction and state they would not hesitate to use these professional services again.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the seamless process from start to finish.... See more

Quality

Customers consistently note positive experiences with quality, praising the flawless repairs and excellent... See more

Product

People report positive experiences with product, noting that items are returned looking brand new and... See more

Price

Consumers find price to be positive, highlighting competitive and very reasonable costs compared to high... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more

Rated 5 out of 5 stars

I found Jewellery Repairs whilst browsing online - my ring had lost a stone. Once contacted all very secure and reasonably priced service. The workmanship is excellent and was kept informed throughout... See more

Rated 5 out of 5 stars

Absolutely Thrilled with the service from Jewellery Repairs UK! I sent in some earrings that needed to be converted into clip-ons. They've come back looking brand new - perfectly polished, no damage a... See more


Company details

  1. Jewellery Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(282)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely delighted with my ring

Absolutely delighted with my ring! Yes I was apprehensive but so glad I put my trust in them. The service was brilliant from start to finish and the communication was first class. 100 prevent use these guys again!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Good quick turnaround

Good quick turnaround. Kept in touch all the way through. Really please with the work, will use again.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Best repair jewellers in Bromley

I've used this jewellers for years & have always had a great experience. The staff are friendly & very helpful & my last visit they (Becky) were really kind. I wouldn't hesitate to recommend them.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Jewellery…

I would highly recommend Jewellery Repairs UK.
After many attempts of taking my necklace in store to get the broken chain repaired, I decided to look online and Jewellery repairs UK was the top of the search bar with great reviews.
I was unsure of sending it off but after emailing Jasmine back and forth she reassured me in the whole process.
The necklace looks good new!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, I really cannot praise them enough for the service they have provided to me. My late Dads ring that now fits me is the most special thing I will own now. My partner got me a ring 20 years ago and it was absolutely battered but now it looks like the day he gave it to me. I really cant thank them enough xxx

9 May 2026
Unprompted review
Rated 5 out of 5 stars

I was very nervous about posting an…

I was very nervous about posting an inherited bracelet off to strangers but I have to say that Jasmine and the team put all my worries to ease. The whole process and pricing was easy and transparent and they did a fantastic job on my bracelet, you’d never know that the link they added wasn’t original! I will definitely recommend to others and return the next time I require a repair. The only thing I would add, entirely my own fault, is the bracelet was over 50 years old with a gorgeous patina but they (very kindly) cleaned the bracelet however I prefer patina on my jewellery for an aged look, so I’ll keep in mind to mention that next time I use you! :-)

8 May 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service from Jewellery Repairs

From my initial contact with Jasmine, I felt completely at ease using Jewellery Repairs to fix my silver marcasite necklace. The service was easy from the start with the safe posting of my necklace to the regular communication. I felt that I was involved and listened to throughout the repair process. My beloved necklace of 15 years was repaired to its original and new condition. I can’t say enough good things about the team and their work. I completely recommend them for any jewellery servicing you may have. Their pricing is fair and the quality of their work is top notch.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Repair of Wedding and Engagement Rings

It's a nerve-wracking thing to put your jewellery in an envelope and post it to someone you've never met! However, the very detailed and organised, secure postal arrangement in place allayed my fears. Communication with Jasmine was excellent throughout the whole experience, always polite, courteous and considerate. All my queries were answered immediately and I was kept up to date at every stage. My rings were returned on schedule, immaculately repaired and cleaned. I have been thrilled with the whole experience and wouldn't hesitate to recommend them or use them again. Thank you Jasmine.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I found this family run jewellers on…

I found this family run jewellers on my google search. I was very impressed at their speed of answering emails, sending the necessary packaging labels and ring sizer. I found the prices good. Compared to high street shops. I wanted 3 to receive. They also found diamond missing and claw work that was needed on my ring resizing. This was dealt with swiftly by email. Justine is very helpful and very good at explaining in laymen’s language what needs to be done. At no time was I pressurised to complete And I was updated each stage of the repairs. I would thoroughly recommend.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Don’t be nervous, great communication

Was nervous about sending a valuable ring off in the post but was all dealt with very efficiently, securely and with great communication all along the way. Repaired ring looks lovely. Would definitely use again and recommend to others.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience

A very pleasant experience. Could not be simpler. A well thought out process and really helpful. I was so pleased with the repairs and work done on my jewellery! It has brought all my pieces completely back to life and like brand new again! Will definitely use again, and highly recommend!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I’m delighted to receive my ring repair…

I’m delighted to receive my ring repair with a perfectly matching stone replacement and it’s glistening like new from the clean and polish service . Reassuring communication and postage process with accuracy of the time scale have been really helpful and resulted in a smooth process . Thank you everyone , brilliant .

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Jasmine and Jason went above and beyond…

Jasmine and Jason went above and beyond with my ring repair, the quality of the work is amazing. It truly looks like a different ring. I would highly recommend this small business it was simple from start to finish, and the communication and work was 5* thank you so much guys

24 April 2026
Unprompted review

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