Jewlr Reviews 

6,583
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 845 reviews, reviewers had a great experience with this company. Customers frequently mention how easy it is to navigate the online store and design custom jewelry. People love the stunning final results, noting that the craftsmanship exceeds expectations and matches online previews. Shoppers also appreciate the quick shipping times, especially considering many items are custom made. Some reviewers were not happy with the durability, explaining that stones fell out or clasps broke shortly after arrival. Consumers also noted that certain items were smaller or thinner than anticipated. A few buyers experienced delivery delays or issues with sizing that affected their satisfaction.

What people talk about most

Product

Consumers express great satisfaction with the product, frequently highlighting the excellent quality and... See more

Quality

Customers had positive experiences with quality, often highlighting exceptional workmanship, beautiful... See more

Order

Users describe positive interactions with order, highlighting a simple online process and timely delivery of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the site is user... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased and my wife likes her birthstone ring. Instead of surprising her, I went over in detail as to what she wanted. Good thing, we upgraded to gold and got a few extras she wanted. Being detai... See more

Rated 5 out of 5 stars

I love the pieces I have received and keep buying more. I have bought 5 others of these in yellow gold and I wear them almost daily as they are in memoriam of my previous pets. My only criticism is th... See more

Rated 5 out of 5 stars

Love that this is a Canadian company offering good quality Jewlery, at reasonable prices. I bought matching friendship rings, which arrived super quick and made the occasion extra special! Thank you s... See more

Rated 5 out of 5 stars

Website is easy to navigate. The quality of the materials seems very high grade. The pricing is great. Making and shipping out the product didnt take too long. Will definitely be making more purchases... See more


Company details

  1. Jewellery shop
  2. also in
  3. Clothing Shop

Written by the company

Jewlr is a leading online retailer of personalized jewelry. With Jewlr, you choose the style, metal, engravings and stones to create that unique piece of jewelry. Every Jewlr item is made to order in North America and shipped directly to the customers in the USA, Canada, United Kingdom and Australia. Nothing says it like personalized jewelry, and there is no place better than Jewlr to personalize your unique gift.


Contact info

4.2

Great

TrustScore 4 out of 5

7k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(6,583)

839 reviews in the last 12 months

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Rated 1 out of 5 stars

I thought it was delivered as it sent…

I thought it was delivered as it sent the notification. I’ve waited a couple weeks and it never showed, even checked my leasing office it looked beautiful in the picture though.

15 June 2026
Jewlr logo

Reply from Jewlr

Thank you for your feedback, Nicole. We’re sorry to hear that your order has not arrived.

Please email our Customer Experience Team at support@jewlr.com with your order details so we can review this further and assist you.

Kind regards,

Rated 1 out of 5 stars
Jewlr logo

Reply from Jewlr

Hi JP,
We're sorry to hear that you were disappointed with your purchase. This is certainly not the experience we want our customers to have. We'd appreciate the opportunity to learn more about your concerns and see how we can help. Please reach out to our Customer Experience team at support@jewlr.com, and we'll be happy to assist you.

Rated 1 out of 5 stars

Fraudulent rings.

Ordered 2 wedding rings sterling silver. One was silver authentic and stamped. The other is plated. Have emailed. Shown multiple pictures and no response. They are a complete rip off.

After their comment. They asked for pictures to show there is no hallmark. They refuse to give me a guarantee that if it is lost in transit etc that they will replace. I have had it tested by a jewellery store and pawn broker who both confirm not silver. This is beyond a joke.

28 June 2026
Unprompted review
Jewlr logo

Reply from Jewlr

Hi Luke,

We're sorry to hear that you're disappointed with your experience. We understand how important a wedding ring is, and we appreciate the time you've taken to share your concerns.

We have been in communication with you and remain committed to investigating the issue. Because we are unable to verify the composition of the ring from photographs alone, we have asked that the ring be returned for inspection so that we can fully assess your concerns and determine the appropriate resolution.

Our Customer Experience team remains available should you decide to proceed, and we will continue to work with you toward a resolution.

Rated 3 out of 5 stars

Be careful what you order ……

You could have been more helpful when you noticed I had ordered one different stone from the other earring and the matching necklace. Also the back parts of the studs were too small and tight, had to replace them.

25 June 2026
Rated 5 out of 5 stars

Worth it

Easy to order. Fast delivery. Quality product. Customer service also confirmed that if we wanted to order additional charms (we got men's black leather bracelet with triangular engraved charms with gemstones) to add to existing bracelet, we could do that separately.

15 June 2026

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