Jill Health Reviews 277

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their knowledge and helpfulness, noting that the service is tailored to individual needs. Many people appreciate the quality of the products, finding them effective for various concerns like hair and weight loss, and commend the reasonable prices. The convenience and ease of use of the service are frequently highlighted, making healthcare accessible and efficient. However, some customers experienced issues with customer service, reporting slow response times or unanswered questions. A few other people also felt that the process for receiving medication refills was inconsistent and could lead to delays.

What people talk about most

Service

Users describe positive interactions with service, highlighting its convenience, efficiency, and helpfulness.... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and efficiency of the team, noting... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the quick replies and... See more

Product

Customers consistently note positive experiences with product. Many reviewers are satisfied with the quality... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick replies and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This program has been so wonderful and successful. For an introvert, the ability to do almost everything virtually is amazing. The nurse practitioners and doctors are incredibly knowledgeable and answ... See more

Company replied

Rated 5 out of 5 stars

I love about Jill Health that they’re online no appointment booking or getting to the doctors office. Just log into my account send a message and a health professional will quickly contact you and lis... See more

Company replied

Rated 5 out of 5 stars

Reasonable prices, good products, prompt & friendly support. Website confirmation of your identity didn't work for me, & I had to get Customer Support to do that for me from an email image of my ID t... See more

Rated 5 out of 5 stars

Jill Health assisted me with my weight loss goal. A variety of disciplines were available to consult as needed. Medication ordering was seamless and on time. Follow ups were appreciated. My experience... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Home Care Service

Written by the company

We’re the only fully online Canadian telemedicine service built for women. That means you get healthcare solutions and free appointments from the comfort of your home. It means we accept public and private insurance. It means we ship everything to you for free. Currently covering sexual health, weight loss, contraception, dermatology, hair loss and migraines.

Solutions for your body, simplified.

Written by the company

Prescriptions Simplified: Your Health's Best Ally
Browse our treatment options and choose the one that interests you. You’ll be asked to complete an online medical consultation, providing our medical team with the information they need to determine if the treatment is right for you.

Women’s healthcare personalized to you.

Trusted by over 250,000 Canadians.

Free canada-wide discreet shipping.

Contact info

Weight loss that works with your body.

$89 to get started $59/mo for ongoing care

4.1

Great

TrustScore 4 out of 5

277 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy and Supportive

Jill Health has supported me in my weight loss for over a year now. They have provided excellent service exactly when I needed them.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I didn't know what to expect

I didn't know what to expect, but I am very satisfied with the quality of service and my products as well as the speedy delivery. I had questions for the pharmacist and he came back promptly to answer my questions.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service , listen to their patient , monthly renewal automatic happy and proud to rocommend jack health

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick to ship

Quick to ship! Great pricing for Latisse.

1 February 2026
Unprompted review
Jill Health logo

Reply from Jill Health

Thank you for your review! We’re so glad you’re happy with the quick shipping and great pricing on Latisse. We truly appreciate your support!

Rated 5 out of 5 stars

Fast delivery and helpful advisors

7 February 2026
Unprompted review
Jill Health logo

Reply from Jill Health

Thank you for your kind review! We’re so glad you were happy with the fast delivery and support. We’re always here if you need anything.

Rated 5 out of 5 stars

Service is great

Service is great, product is great!

22 January 2026
Unprompted review
Jill Health logo

Reply from Jill Health

Thank you! We’re so glad to hear you’re happy with both the service and the product.

Rated 5 out of 5 stars

Prompt consulting with the pharmacists…

Prompt consulting with the pharmacists and quick delivery arranged by the logistics team for an urgent med. is something what everyone expects and Jill Health fulfilled that.

8 January 2026
Unprompted review
Jill Health logo

Reply from Jill Health

Thank you for your kind words. We’re glad our team were able to support you quickly and help with your urgent medication needs.

Rated 5 out of 5 stars

New Website Dashboard

I like your old website dashboard much better. The new one is too confusing and I find extremely limiting when trying to make a decision on buying a product, which in the end I end up not buying because I lose interest because you can’t go back-and-forth to look at an item description, and a price. Especially if you send promos. The old website worked much better.

6 January 2026
Unprompted review
Jill Health logo

Reply from Jill Health

Thank you for your feedback. We’ve shared your comments with our team as we continue working to improve the experience.

Rated 5 out of 5 stars

I love about Jill Health that they’re…

I love about Jill Health that they’re online no appointment booking or getting to the doctors office. Just log into my account send a message and a health professional will quickly contact you and listen to my concerns. They will propose to me products that will help me with my situation.

16 December 2025
Unprompted review
Jill Health logo

Reply from Jill Health

Thank you for sharing your experience! We’re so glad to hear that our online process is convenient for you and that our team has been responsive to your concerns. It’s great to know that we’re able to help you find the right products for your situation.

Rated 5 out of 5 stars

Everything was so smooth unlike the…

Everything was so smooth unlike the other website ! Please keep it up, thanks.

14 December 2025
Unprompted review
Jill Health logo

Reply from Jill Health

Thank you for sharing your experience! We’re thrilled to hear that everything went smoothly and that we could provide a better experience for you.

Rated 5 out of 5 stars

Convenient service

Convenient online health services. Fast shipping.

28 November 2025
Unprompted review
Jill Health logo

Reply from Jill Health

Thank you! We’re glad you’ve found our online services convenient and our shipping fast. We appreciate you choosing us!

Rated 4 out of 5 stars

Good Customer Service

Whenever I have a question someone will get back to me quickly. Every time I have had to change the date to have my order delivered it has not been a problem. I was on Ozempic initially and changed to Wegovy. Weight loss has been slow as I have only lost 24 lbs in 2.5 years. I still happy that I have lost the weight with no side effects. Just wish the prices were lower.

6 November 2025
Unprompted review
Jill Health logo

Reply from Jill Health

We’re glad to hear our team has been responsive and that your treatment has gone smoothly without side effects. Congratulations on your progress — every step counts, and it’s great to see your commitment paying off!

We truly appreciate you taking the time to share your journey with us.

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