There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
Company replied
Could not get r whites rasberry only from jl brooks Ordering was easy and straightforward payment was also easy and straightforward Delivered in 2 day and charge was not expensive Will definitel... See more
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I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were a... See more
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Company details
- #21 of 45 best companies in Catering food and drink supplier
- #23 of 43 best companies in Beverage Distributor
- #4 of 8 best companies in Cash and carry wholesaler
- #30 of 57 best companies in Confectionery
- #10 of 17 best companies in Confectionery wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Stock
Ordered some fizzy drinks, paid for and received email to say DPD was expecting my order. Following day received an email from sellers to say unfortunately the fizzy drinks were out of stock and a full refund would be made.
Received refund straight away.
A bit disappointed
4 March 2026
Reply from JL Brooks
Hi,
Thank you for your review. I’m so sorry that the clearance stock sold out before your order could be dispatched. Sometimes our retail side sells through items before the system has time to update for online customers. I completely understand how disappointing this is.
Thank you again for your order and for your understanding.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you so much for your kind review! We’re delighted to hear you’re happy with both the product and our service.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
So easy to order and fast delivery
So easy to order and fast delivery. Excellent customer service
3 March 2026
Reply from JL Brooks
Hi Pauline,
Thank you for your 5 star review. We’re delighted to hear that you found ordering easy, enjoyed fast delivery, and were happy with our customer service. Your support is greatly appreciated.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Wine
Ordering was straight forward, wine arrived in 2days which was very good .Would certainly order from company again thank-you.
3 March 2026
Reply from JL Brooks
Hi Gillian,
Thank you for your 5 star review. We’re pleased to hear that you found ordering straightforward and that your wine arrived quickly. We really appreciate your support and look forward to serving you again.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
good products lousy website
Brooks website has to be the most god awful of any online retailer I have encountered.
items are not where you expect to find them and often times are not in stock even though you can add them to your cart.
this has happened 2 times to me now.
even when trying to order a few things I had a message that they could not deliver to my post code and to contact customer services if I had ordered in the past - which I had sucessfully.
so I called CS and a lovely and helpful lass told me it was a known bug and to remove 1 item - refresh and then add in the item again and it should go through.
well it took 3 or 4 attempts and eventually it held and I was able to order.
not without trying a paypal pay in 3 first which did not want to incude the vat so knowing that would fail I came out and just did it all in one go payment instead.
a day after the order I received a message that one item was not in stock and refund made.
no thought of contacting me to see if a replacement could be made and the orginal cost paid - also had to pay 10quid for delivery and since the item removed was 24 cans of soda it did go through my head if that would have meant a lower delivery cost.
overall not a great experience but at least everything I did order arrived pretty quickly - thanks to DPD and in 3 boxes so I did not feel to bad about the delivery cost in the end.
2 March 2026
Reply from JL Brooks
Hello Keith,
Thank you for taking the time to leave your review. I’m very sorry to hear about the issues you experienced when placing your order, and I completely understand how frustrating that must have been.
Unfortunately, in this instance we sold through the clearance stock before the online stock levels could be adjusted. It can also be difficult when customers are able to walk in and collect from site, which can sometimes create a time lapse before the online figures update. I’m very sorry this affected your order.
I also apologise for the problems you encountered with the website and the postcode error. This is a known issue that we are working to improve, and I’m glad our customer service team were able to help you get the order through, even though it clearly took more effort than it should have.
Regarding the out-of-stock item, I’m sorry that we did not contact you to discuss an alternative before issuing the refund. Your feedback is very helpful and we will certainly take this on board to improve how we handle these situations in the future.
Thank you again for your feedback and for your order. I’m pleased that the rest of the items arrived quickly, and we do appreciate you giving us a try despite the issues you experienced.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Efficient and quick service
Efficient and quick service. Ordered many times and will continue to do so.
2 March 2026
Reply from JL Brooks
Hi Diana,
Thank you for your 5 star review. We’re delighted to hear that you find our service efficient and quick, and we really appreciate your continued orders and support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Michelle,
Thank you for your 5 star review. We are pleased to hear that you found the ordering process easy and straightforward, and that your delivery arrived within the expected time. We appreciate your feedback and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Reply from JL Brooks
Hi Jack,
Thank you for your 5 star review. We are pleased to hear that your order arrived quickly and that the products were in great condition. We really appreciate your feedback and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Easy to order quick delivery.
25 February 2026
Reply from JL Brooks
Hi Peter,
Thank you for your 5 star review. We are pleased to hear that you found the ordering process easy and that your delivery arrived quickly. We really appreciate your feedback and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Great service good quality products…
Great service good quality products reasonable price arrived on time.
27 February 2026
Reply from JL Brooks
Hi Andrew,
Thank you for your 5 star review. We are pleased to hear that you were happy with the service, the quality of the products, and the price, and that your order arrived on time. We really appreciate your feedback and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Very efficient no problems at all
25 February 2026
Reply from JL Brooks
Hi Michele,
Thank you for your great review. We are pleased to hear everything went smoothly and that you had a positive experience with us.
We really appreciate you taking the time to share your feedback and hope to be of service again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Nice drink love it so much hen I ordered it came so quick and…
When I ordered it came so quick and that made me very happy
23 February 2026
Reply from JL Brooks
Hi Justina,
Thank you for your lovely 5 star review. We are so pleased to hear your order arrived quickly and that you were happy with the service. It really means a lot to us.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
customers services
great customer service , quick to add items on my delivery order , great delivey service
23 February 2026
Reply from JL Brooks
Hi Kevin,
Thank you for your fantastic 5 star review. We are so pleased to hear you found our customer service helpful and that adding to your delivery was quick and easy. It is also great to know you were happy with the delivery service.
We really appreciate your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi,
Thank you for your feedback. We’re glad to hear you are happy with the product and our service. We are in the process of changing courier companies due to disappointing service, so we hope your future deliveries will be much improved.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fast delivery good price for purches
13 February 2026
Reply from JL Brooks
Hi Ena,
Thank you for your fantastic 5-star review!
We’re delighted to hear you were pleased with the fast delivery and great price. Your feedback really means a lot to us, and we truly appreciate your support. We look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Lady Sheron,
Thank you for your great review! We’re so pleased to hear you consistently find our service quick, that’s exactly what we aim for. We really appreciate your support and look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Three positive things!
There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Place (behind Black Wheelie Bin) as requested. So, Thank You So Much! Martin C. Norrish.
9 February 2026
Reply from JL Brooks
Thank you so much for your wonderful review, Martin.
We’re delighted to hear that your order arrived quickly, was well packaged, and was delivered exactly as requested to your safe place. It’s always great to know when everything comes together smoothly, and your feedback means a lot to our team.
We truly appreciate you taking the time to share your experience and hope to see you order again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Reply from JL Brooks
Hi Deniel,
Thank you for your review! We’re so pleased to hear your order arrived quicker than expected, it’s great to know our delivery met your expectations.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Quick delivery plus deliverd on time…
Quick delivery plus deliverd on time only down fall if you wanted to order few boxes you have to pay delivery on each order
8 February 2026
Reply from JL Brooks
Hi Jane,
Thank you for your review and for highlighting our quick and timely delivery, we really appreciate your feedback 😊
We’re glad you were happy with the service overall, and we do understand your point regarding delivery charges on multiple orders. We’re always reviewing our processes and pricing to make things as convenient and cost-effective as possible for our customers, so your comments are very helpful to us.
Thank you again for your support, and we hope to serve you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Prompt service
Order arrived promptly and in good condition - great service, thank you.
30 January 2026
Reply from JL Brooks
Hi Natalie,
Thank you for your lovely 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear your order arrived promptly and in good condition. It’s great to know you were happy with the service, your feedback truly means a lot to us.
We appreciate your custom and look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
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