The Jo & Joe Collection Reviews 147

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting their comfort and stylish designs. Many appreciate the wide selection available, especially for those with specific sizing needs. The delivery service is consistently described as fast and efficient, with many orders arriving within a couple of days. However, some customers experienced issues with the durability of certain products, noting that some items did not last as long as expected or showed signs of wear quickly. A few also mentioned minor imperfections upon arrival, such as marks on the product.

What people talk about most

Product

People report positive experiences with product quality and comfort. Many reviewers praise the shoes and... See more

Quality

Customers generally express satisfaction with the quality of products. Many reviewers praise the good quality... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently praise the fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of placing orders... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes on the Tuesday afternoon and they had arrived by Wednesday lunchtime. Shoes are a gorgeous fit and extremely good quality, that is always the case with this company. Hi... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied


Company details

  1. #100 of 214 best companies in Shoe shop

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quality product at a very competitive price.

This was my first purchase from Jo and Joe and I am very impressed with the slippers I chose.
Delivery was very prompt and the quality of the slippers is excellent. They are very comfortable, fit well and are great value for money. I highly recommend.

21 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your lovely review! We’re thrilled you’re happy with your first JO & JOE purchase. Delighted the slippers fit well, feel comfortable, and arrived quickly. We really appreciate your recommendation!

Rated 5 out of 5 stars

Perfect .

Perfect .. most comfortable boots I’ve ordered them again !

7 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your wonderful review! We're delighted to hear that you find the boots so comfortable — that means a lot to us. We're thrilled you loved them enough to order again! Thank you for choosing us.

Rated 5 out of 5 stars

Good service

Ordered 2 pair of shoes which arrived very quickly. I have had this style before so knew fitting was good.
Like the variety of colours in same style.
Very reasonably priced comfortable shoes

1 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thanks so much for your lovely review! We’re thrilled your shoes arrived quickly and that the fit and colours are just right. Enjoy wearing your new shoes and we hope to see you again soon.

Rated 5 out of 5 stars

Perfect service from ordering to the…

Perfect service from ordering to the perfect delivery.. Amazing slippers for my elderly mother fit is great…

10 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your lovely review! We’re delighted your mother loves her slippers and that everything was perfect from start to finish.

Rated 5 out of 5 stars

Denim blue sandals

I bought a beautiful pair of sandals for my sister’s birthday
She loves jo and joe sandals and has quite a few pairs .
Well constructed and padded footbed for comfort x

1 November 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for the lovely review! 💙 We’re thrilled your sister loves her denim blue Jo & Joe sandals—well-made, comfy, and a perfect birthday gift.

Rated 5 out of 5 stars

Love Jo and Joe shoes

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to expect, great looking shoes, good price and most importantly they are so comfortable.

22 October 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review! We’re so pleased your order arrived quickly and that you’re enjoying your new Jo & Joe shoes. It’s great to hear they’re as comfortable as you remembered! We really appreciate your continued support.

Rated 5 out of 5 stars

Repeat order!

Since receiving a pair of Jo and Joe slippers for Christmas, I keep returning because the slippers are such good quality. I love the mules. It's great to have two pairs on the go so that I can ring the changes from time to time.

21 October 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review!
We’re delighted to hear you’ve come back for more Jo & Joe slippers — that’s the best compliment we could receive.

Rated 5 out of 5 stars

Brilliant Service

So easy to order and delivered in 2 days. Boots are really good fit and comfy

23 October 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review!
We’re thrilled to hear your boots arrived quickly and that you’re loving the fit and comfort.

Rated 5 out of 5 stars

First time when I bought your shoes was…

First time when I bought your shoes was from tk max and were great! So I decided to buy more from your site , different colour ! Are amazing, great for for wide feet , true size , comfortable, elegant and chic. You are my favourite!!

27 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review! We’re delighted to hear you’ve returned for more and are enjoying the fit, comfort, and style. It’s wonderful to know they’re a perfect match for you — we really appreciate your kind words and loyalty! 💛

Rated 5 out of 5 stars

Fab company...

Second pair of slippers purchased, plenty of choice, colours etc. Website easy to get around, transaction dealt with speedily, email updates re delivery. Slippers were well packaged. Would buy again and recommend 😊

30 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your kind words! We’re so pleased you’re enjoying your slippers and our service. We really appreciate your recommendation and look forward to seeing you again! 😊

Rated 5 out of 5 stars

I have bought several pairs of the…

I have bought several pairs of the tartan mule slippers over a few years and absolutely adore them. They are comfy, stylish and warm. They are a good fit and hard wearing.

18 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your lovely review and for being such a loyal customer! We’re so pleased you adore the tartan mule slippers and that they’ve kept your feet cosy over the years.

Rated 5 out of 5 stars

Excellent service

Excellent service. Order shoes for my mum who loves this style of leather loafer and great choice of colours. Ordered 5 pairs 11am last Thursday and they arrived lunch time the next day.

18 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for your wonderful feedback! We’re delighted your mum loves the leather loafers and that your order arrived so quickly – we hope she enjoys all the colours!

Rated 3 out of 5 stars

Cheap shoes and very comfy

Cheap shoes and very comfy, however, winter boots have poor descriptions, lack of measurement hence I ended up buying pair that I cannot zip on ankle. The return is 100% on my cost. I paid for shoes £19.99 if I covered return I would get about £12 back only, which was pointless. The style is pretty. All I would change is free returns and measurements in description to avoid disappointment. The wide feet shoes are great. Look great and for every day use last about season. On the other hand these are leather shoes very reasonable priced and I will be getting them again

23 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for taking the time to share such detailed feedback. We’re pleased to hear you’ve been happy with our leather and wide-fit shoes, and that you’ve found them comfortable and good value. We’re sorry to learn of the disappointment with your winter boots and our returns process. Your comments about measurements and descriptions are really helpful, and we’ll be reviewing these to make improvements for future customers.

Rated 5 out of 5 stars

Great purchase

So pleased with my new wide fit shoes
These were recommended to me by a friend.
Good quality/ price
Lovely selection of colours
Fit well ( despite painful feet )
Very quick delivery 👏👏

15 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your lovely review! We’re delighted the shoes fit well, arrived quickly and came recommended by a friend 😊

Rated 5 out of 5 stars

Our favourite styles are easy to find…

Our favourite styles are easy to find and always good value. I always have a new pair waiting in the wardrobe! A great selection of styles to choose from. Quick delivery by Royal Mail which is great for us.

15 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thanks Susan for your lovely review! We’re so pleased you enjoy our styles, value, and speedy delivery. We look forward to your next order!

Rated 5 out of 5 stars

Lovely slippers and received quickly

I absolutely love my new slippers, which feel like really good quality. Ordering on-line was simple and straight forward and I received them 2 days after ordering.

I would love for them to have more choice for summer slippers (i.e. not fur lines) but for winter these are simply perfect.

10 September 2025
Unprompted review
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Reply from The Jo & Joe Collection

We’re so pleased you love your new slippers and found ordering easy with quick delivery! Thank you for your feedback on summer styles — we’ll keep that in mind as we expand our range. Enjoy your cosy pair this winter!

Rated 5 out of 5 stars

Highly recommended

I have now bought three pairs of shoes from Jo & Joe and have been very satisfied with my purchases. They are stylish comfortable well fitting and extremely good value for money - what more can I say.

30 August 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your kind words and continued support! We’re thrilled you love our shoes and really appreciate you coming back to us.

Rated 5 out of 5 stars

Excellent customer service

Easy to order items from the website and quick delivery service too.
On this purchase the item I wanted was discovered to be out of stock, but they emailed me to explain and offered an alternative. Would definitely purchase from Jo & Joe's again.

11 August 2025
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Thank you so much for your kind feedback! We’re delighted to hear you found our website easy to use and our service quick and helpful. We’re sorry the item you originally wanted was out of stock, but we’re glad the alternative worked out for you. Your support means a lot to us, and we look forward to welcoming you back to Jo & Joe’s again soon!

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