The Jo & Joe Collection Reviews 147

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting their comfort and stylish designs. Many appreciate the wide selection available, especially for those with specific sizing needs. The delivery service is consistently described as fast and efficient, with many orders arriving within a couple of days. However, some customers experienced issues with the durability of certain products, noting that some items did not last as long as expected or showed signs of wear quickly. A few also mentioned minor imperfections upon arrival, such as marks on the product.

What people talk about most

Product

People report positive experiences with product quality and comfort. Many reviewers praise the shoes and... See more

Quality

Customers generally express satisfaction with the quality of products. Many reviewers praise the good quality... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently praise the fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of placing orders... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes on the Tuesday afternoon and they had arrived by Wednesday lunchtime. Shoes are a gorgeous fit and extremely good quality, that is always the case with this company. Hi... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied


Company details

  1. #100 of 215 best companies in Shoe shop

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Lovely slippers

Lovely slippers, quick free delivery, excellent!

9 August 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your kind words! We’re delighted you love the slippers and that your order reached you so quickly. 💫

Rated 5 out of 5 stars

Bought as a gift

Bought as a gift, good service and communication

6 August 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Cynthia,

Thank you for your kind review! We're so glad to hear you were happy with the service and communication. We hope the gift was well received and brought a smile!

Rated 5 out of 5 stars

Speed of delivery was great

Speed of delivery was great, didn't have to wait long at all. Sandals fit like a dream and are so comfortable.

29 July 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Susan

Thank you so much for your lovely feedback!

We're so pleased to hear your sandals arrived quickly and fit like a dream. Comfort is exactly what we aim for, so it's fantastic to know you're happy with your purchase.

We hope you enjoy wearing them and look forward to welcoming you back soon!

Rated 5 out of 5 stars

This is my third pair

This is my third pair.
The adage 'find what you like and buy one in every colour' fits this circumstance. Comfortable from the first, easy to wear and good value. Easy ordering process and delivered in the two day timescale. I will probably be back for more.

2 August 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Maureen

Thank you so much for your lovely review – and for coming back for a third pair!

We absolutely love your take on the adage – and we’re so glad our slippers fit the bill! It’s wonderful to hear that you’ve found them comfortable, easy to wear, and great value. We also appreciate your kind words about our ordering and delivery process.

We’ll be here whenever you’re ready for pair number four!

Rated 5 out of 5 stars

Have used Jo and Jo previously great…

Have used Jo and Jo previously great shoes just what I wanted and delivery was prompt.

25 July 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Christine, thank you so much for your continued support and kind words!

We’re delighted to hear that you’re happy with your shoes and that delivery was prompt. It means a lot to us to have returning customers like you – we truly appreciate it!

Rated 5 out of 5 stars

What BEST SLIPPERS EVER!!!!!!made my experience great was the…

What made my experience great was the fact I got slippers to fit! I have a swollen foot and it is hard to get shoes or slippers to fit, until I came across joand joes slippers when out shopping with my sister, I loved them so much I bought another pair from your company. Now I know where I can get slippers and shoes to fit I will be buying in furture.

4 August 2025
Unprompted review
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Reply from The Jo & Joe Collection

Wow – what a wonderful review! Thank you so much for your kind words!

We’re absolutely thrilled to hear that you found slippers that truly fit and feel comfortable, especially when it's been a challenge in the past. That means the world to us. Knowing our slippers made such a difference for you really makes our day!

Rated 5 out of 5 stars

Had accidentally put incorrect delivery…

Had accidentally put incorrect delivery address but after contacting the company they changed the address to correct one. Sandals arrived promptly but unfortunately were too large. I returned them and refund was in my account within 2 days of receiving them. Can’t fault their customer service - well done!

25 July 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your kind words and for taking the time to share your experience!

We’re really glad we could help quickly update your delivery address and that the return process was smooth for you. While we’re sorry the sandals weren’t the right fit, it’s great to hear everything was resolved promptly.

Rated 5 out of 5 stars

Lovely slippers and comfortable…

Lovely slippers and comfortable unfortunately side of slipper started to come away had to sew side up hope it stays.

14 July 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for your feedback – we're really glad to hear you found the slippers lovely and comfortable!

We're sorry to hear about the issue with the stitching. That’s definitely not the quality we aim for, and we appreciate you taking the time to fix it yourself. If the problem returns or if you’d like to discuss a replacement or refund, please don’t hesitate to reach out to our customer service team – we’d love the chance to make it right.

Rated 5 out of 5 stars

Jo&joe mens slippers …

I buy mens jo&Joe slippers normally from a shop but. Came online to your website bought mens navy tartan full slippers super fast delivery perfect fit ordered 3/7/2025 delivered today 5/7/2025. I buy mens slippers as ladies are to tight as my feet swell.

3 July 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Joy, thank you so much for taking the time to leave us a 5* review - we are thrilled you had such a positive experience with us!

Rated 5 out of 5 stars

Sandals with comfort

Website navigation easy.Good descriptions. Fast free delivery. Extremely pleased with sandals ordered. Good quality, perfect fit, very comfortable. No hesitation in ordering again. Highly recommend. Many thanks Jo and Joe

27 June 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you so much for taking the time to leave us such a glowing review! We're absolutely delighted to hear you had a positive experience — it truly means a lot to us. Thanks, Melissa

Rated 1 out of 5 stars

Very disappointed with these slippers

Very disappointed with these slippers. The quality is extremely poor — the fur lining sheds constantly, leaving bits all over the carpet. It’s so bad I can’t even wear them around the house. Definitely would not purchase again or recommend.

17 June 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi, we are really sorry to learn that you are disappointed with one of our products, if you wish to contact our Customer Services and share photos they will be able to look into this further for you.

Rated 1 out of 5 stars

Not worth to buy This shoes very expensive compare to

This shoes very expensive compare to :
-not good Quality
- not long lasting
- cheap material
I bought one from T K max … never last more than 6 months … while it wasn't really daily use , it was ocationaly used for short distance , the sole inside is literarily ripped , its become wide as material is stretched to cheap to keep same shape … the heal is become wear , colour is fading …

6 January 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Rasha, we are really sorry to learn that you are disappointed with one of our products, if you wish to contact our Customer Services they will be able to look into this further for you.

Rated 5 out of 5 stars

My favourite brand

I have been very pleased with all the shoes I have bought.I have bought the standard and wide fit moccasin styles.I find the standard fit plenty roomy enough for me even though I have wide feet.The colours are glorious and the leather very supple.The firm kept me informed of the delivery date and customer service is very helpful when needed.Finally,the prices are excellent which means more of them can be bought when the colours and styles are so attractive.

25 April 2025
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for sharing such a glowing review of our product and service, we really appreciate it! Keep your eyes peeled for exciting new Autumn colours which will be landing in a few months. Melissa

Rated 5 out of 5 stars

Very impressed, would recommend

I found this store at Bramham horse trials, tried on a pair of loafer shoes, they were incredibly comfy and real leather!! I have since bought a new pair each year as they are amazing!! fast delivery very impressed!!

5 March 2025
Unprompted review
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Reply from The Jo & Joe Collection

Mrs Pollock, thank you so much for taking the time to leave us wonderful feedback. We are so pleased you find our shoes comfortable!

Rated 1 out of 5 stars

Waste of money

Was gifted a pair of their amour slippers for Christmas, after a couple of weeks wear they started to look like I'd had them for months. The inside tearing, gone so baggy I can't wear them the insole so thin.
When I contacted customer support they couldn't offer me any help as they couldn't locate the purchase on their system. So I'm left with a pair of unwearable slippers after a couple of weeks wear.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing shoes- I've bought 3 pairs!

Amazing shoes! I stumbled on 2 pairs of Jo & Joe loafers in TKMaxx and am so delighted with them I've bought another pair in a different colour. They arrived promptly today in a very neat box and are just as comfortable as the others. They're real leather and amazing value for money. They have good flexible soles that are thick enough to cushion my feet. I really struggle to find to find shoes that fit and are comfortable, and these are brilliant, look really smart and are incredibly cheap for being real leather. I'm tempted to buy another pair but need to make room in my wardrobe first :). Cannot rate this company highly enough!

23 January 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Eleanor, we are so pleased to hear that you find our shoes comfortable! Thank you for taking the time to share such lovely feedback. Melissa

Rated 1 out of 5 stars

I bought a pair of their Falkirk…

I bought a pair of their Falkirk slippers and when they arrived they looked great with a nice thick sole for keeping you warm. They arrived 30 December. The inner was nice and thick and the sole was hard rubber and appeared thick. Today I've had enough. The inner has collapsed and is sock thin, and what looks like a thick sole is actually a wrap around and your foot goes below that line. 7 days after purchase you can feel the tread of the sole of the shoe as you walk around and that rubber sole which is millimeters from your foot will sap any warmth from your feet. Literally better off with thicker socks. Shame because they looked great and we're initially very warm but 7 days on there is little point in wearing them. I've ordered a different make from a reputable shoe company. I paid £15.00 for this Joe&Joe pair of slippers. Not acceptable really because in looking for a replacement I found exactly these generics for 2 for £10.00 elsewhere. But I wouldn't waste more money on the same generic slipper with a different label.

7 January 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Adam
We are very sorry to hear this, and that our slippers have fallen short of your expectations. Please do get in touch with our Customer Services team and they will be happy to assist.
Melissa

Rated 1 out of 5 stars

Terrible slippers

Terrible slippers. I bought the bootee type. The amount of fur that was shed from them was all over the house. Have only had them 3 weeks & the inside sole has become so uncomfortable & hurting my toes & feet. What has happened is that the fur lining has worn away & the inside part of the rubber sole is therefore exposed & it is like raised ridges along the length of it therefore digging in to my feet & toes.
Don't waste your money on these terribly made slippers.

6 December 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Fiona
We are very sorry to hear this. Hopefully you contacted a member of the Customer Services team and we have resolved this for you.
Melissa

Rated 1 out of 5 stars

If I could give no stars I would.

If I could give no stars I would. Wore them for 2 hours and they fell apart. Sole completely came away from the upper part of the slipper. Will be returning for a refund. Don’t risk purchasing and wasting your money. Awful product.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Great loafers & Customer Service

I have bought a few pairs of loafers from here over the years I have always found them very comfortable they have good insoles and have a great range of styles and colours.
Purchased another pair recently that I had to return Julie in customer services was extremely helpful and they were replaced and sent out the next day. First class customer service! I will definitely be purchasing from you again in the future .!

1 November 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Nicola, thank you so much for taking the time to write lovely feedback about our products and also CS. We hope you enjoy wearing your new pair of shoes. Thanks, Melissa.

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