Jobe Sports International Reviews 627

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their robustness and excellent build. Many people highlight the exceptional customer service, mentioning prompt and helpful responses, and efficient resolution of issues. Reviewers also frequently commend the fast delivery service, even for large items, and the overall positive experience with the ordering process. However, some customers experienced issues with orders, such as incorrect sizes or missing items. There were also occasional reports of product defects, like holes or seams splitting, and some dissatisfaction with the effectiveness of repair kits. A few people also mentioned difficulties with delivery companies and some inconsistencies in customer service responses regarding shipping and returns.

What people talk about most

Product

Consumers find product to be positive. Many reviewers praise the quality and build of products like SUPs,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast delivery times, even for... See more

Order

Users describe ambiguous interactions with order. While some customers easily ordered items like shoes, parts... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Update - after contact with victor from customer services the airstream was replaced. Very happy with the product, this seems to be an unfortunate small manufacturing defect. Air stream 2p ordered... See more

Company replied

Rated 5 out of 5 stars

I had a warranty issue with my SUP YARRA 10.6 (the seam had com undone). I received quick, friendly and competent feedback from start to finish. Communication with the JOBE team especially with Victor... See more

Rated 5 out of 5 stars

Excellent product quality (neoprene safety life vest for kids), comfortable, my son (3 yrs) love it - comfort has to do a lot with how child accepts accessorry like this and the more comfortable the b... See more

Rated 5 out of 5 stars

Bought 2 Yarra 10’6 boards last year. These are totally amazing products, well built, stable and come with all accessories and a bag you can carry it I . These are the best buy for a family as they ac... See more


Company details

Written by the company

Shop the full Jobe collection at the official online store. Jobe: Gets you on the water! ✓ 30 day returns ✓ Free delivery from £75/€100


Contact info

  • Heerewaardensestraat 30, 6624 KK, Heerewaarden, Netherlands

  • jobesports.com

4.5

Excellent

TrustScore 4.5 out of 5

627 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Size does matter!

First vest I ordered was too small So the guys sent me 3 more vests in quick succession to try and get get the right size (I'm an odd shape)
Nothing was too much trouble for them and the vests arrived when they said they would, no waiting around.

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Quality

Always a top class service after 6 different orders haven’t let me down yet keep up the good work 👍🏼

19 October 2023
Unprompted review
Rated 1 out of 5 stars

DAYLIGHT ROBBERY

Ordered a towable inflatable in July 2023 on the understanding that it would be delivered within two weeks. In is now the end of October 2023 and they have STILL not delivered it. I have sent dozens of emails and they have been either ignored, or met with responses that it is not their problem and I should contact the post office, or sending me so called “proof of delivery” that merely shows that the item was delivered to their distributor. I have NEVER had any shop fail to deliver something that I have paid for and then refuse to give me a refund. DAYLIGHT ROBBERY

25 October 2023
Unprompted review
Jobe Sports International logo

Reply from Jobe Sports International

We are sorry to hear you have had such a negative experience with us. It is our goal to make all our customers happy both on and off the water. If you would get in touch with victorbeenen@jobesports.com at our customer service we will try to make things right for you. Sincerely Jobe.

Rated 5 out of 5 stars

Problems with checkout, fixed by customer service in 2 min!

Placed the order and at the checkout i've had some problems with the payment, regarding to that my order went away with no payment.
A quick reachout to the customer service, within a 2 min answer everything was done and i got my payment link.
Delivery the next day ...
Amazing job !

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend. I ordered a paddleboard and a couple of life jackets, and everything arrived in quick time and in perfect condition.
The paddleboard is excellent and one of the life jackets is perfect however, the 2nd life jacket was a little too small and had to be sent back for an exchange. Postage wasn't free (France to Netherlands which was disappointing as we had just spent over 1000 euros and intend to buy another paddleboad) but the exchange process was easy and stress free and the new larger life jacket has now arrived.
The items are all very well made and look and feel great. We are happy with choosing Jobe and will continue to buy their products as they are excellent quality.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Great customer services

I lost the fasten on my paddle, I contacted customer services and sent over photos as requested. Jos answered me very quickly and sent me out a replacement part straight away which arrived a few days later.
Great customer service with very quick response.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Just got the Mira

Just got the Mira. Big fan so far. Took it 4 miles on a London canal and it felt great, Thames next!

Jobe have great functionality and tech, the bag, pump, etc all have good space saving concepts/connectivity/time savers. Straps up quite small compared to other SUPs I’ve carried on my back - Red, Deep Water, itiwit, aqua planet.

Good purchase!

3 September 2023
Unprompted review
Rated 5 out of 5 stars

Super fast delivery and product appears…

Super fast delivery and product appears to be of great quality, had items missing from the factory sealed box but cm services sorted out and dispatched missing items nice and quick
Over all a great purchase experience that was very easy to navigate online

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Customer service

Purchased the Duna but Jobe recalled it for possible manufacturing faults. The replacement arrived quickly but unfortunately that developed a fault. I contacted Jobe and they offered to replace under warranty unfortunately the board was out of stock so they offered me a choice of an upgrade board the adventure Duna. I can’t fault the customer service and the boards look the business and with a five year warranty I’m confident the board is going to last.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Quality kit

Quality kit, with a 5 year warranty as well! I purchased an all round performing SUP. Brilliant and easy way to get on the water.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Great paddle floats

Great paddle floats
Snug fit
Doesn’t add weight
Importantly floats in sea (not sure for how long) but long enough to grab paddle again.
Quick delivery :)

12 August 2023
Unprompted review
Rated 5 out of 5 stars

PFDs

I have purchased two PFDs one adult and one child. They are just fantastic quality and very comfortable to wear. When my daughter jumps in (can’t stop her ha ha) it stays in place and doesn’t end up under her chin. Just quality.

8 August 2023
Unprompted review

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