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JoeAudio.co.uk Reviews 

647
•
TrustScore 4 out of 5

4.2

Home audio shop
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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive prices, excellent product quality, and remarkably fast delivery times that consistently exceed expectations. Many consumers also appreciate the careful item packaging, helpful service team, and straightforward online ordering process when making purchases. However, some people mentioned experiencing frustrating delivery delays, long waiting periods, and a distinct lack of communication regarding order fulfillment. Some reviewers were not happy with slow shipping times, unexpected out-of-stock notices, and difficulties getting responses when trying to cancel or return purchases. These individuals felt that the overall ordering experience could be significantly smoother, more reliable, and transparent.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast postage times and... See more

Price

Clients share satisfaction on price, frequently highlighting advantageous, fair, and competitive costs for... See more

Product

Reviewers mention positive feedback about product quality, fair pricing, and fast shipping times. Consumers... See more

Service

Customers had positive experiences with service, often highlighting prompt delivery, quick postage, and good... See more

Order

Consumers experience mixed feelings regarding their order process, as some report fast delivery and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a particular cable and found Joe Audio had one in their clearance section and a very advantageous price. I purchased late evening and the cable came to me with two days, well packaged.

Rated 5 out of 5 stars

Overall a good experience. Ordered 2 pairs by mistake and Mindy ( customer service ) cancelled and informed PayPal too. Product came within the 5 days. Very happy.

Rated 5 out of 5 stars

Excellent service and prompt delivery of item. Ordered 1, received 2, waiting on email response on what to do.

Rated 5 out of 5 stars

Great communication with Mindy and a swift delivery !! An excellent service with a no quibble upgrade because the ordered item was unavailable.

Company details

  1. #28 of 31 best companies in Home audio shop

Contact info

4.2

Great

TrustScore 4 out of 5

647 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(647)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Have ordered an item which was told…

Have ordered an item which was told would be delivered within 5 working days. Contacted them after 7 days and the item isn't even in stock. I'm told it will be checked but I'm not very confident. Why are they selling items they dont have. I should just have paid the little extra to get from Amazon.

8 March 2026
Rated 1 out of 5 stars

Received a Broken Item, Still No Help

Order No: 6188

Terrible customer service. I received a broken item and contacted them the same day, but got no response. Two weeks later, after multiple phone calls, I’m still being told someone will call or email me back — but no one ever does. Completely unacceptable service.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Items advertised as in stock but never available – very poor service!

I placed an order and paid for an item that was advertised as in stock. After waiting longer than the stated delivery time, I was emailed to say the item was actually out of stock and discontinued by the manufacturer.

I accepted an alternative item and received a small refund for the price difference, only to be told later that this replacement was also not in stock and would require waiting for new stock.

The order was placed in late December and it is now early February with no sign of delivery. I have since requested to cancel the order and receive a full refund, but I am still waiting for a response, which seems to be a recurring problem.

Customer service is unhelpful — calls are eventually answered but no one can resolve anything, details are taken for a callback that never happens.

Overall, very poor service and communication. If you do order, be prepared for long delays and frustration. Good luck?

31 December 2025
Unprompted review

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