Joe Fraser Chartered Surveyors Reviews 

1,112
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and genuinely knowledgeable during every interaction. Consumers note that customer service and communication are excellent, with responsive teams quickly arranging appointments and answering questions. Reviewers are especially impressed by the fast turnaround times and the remarkable clarity of the detailed reports provided. People emphasize that the valuation documents are thorough, extremely accurate, and easily accepted by various external housing agencies. Overall, buyers feel fully supported throughout the entire property survey process and would gladly recommend the services to others.

What people talk about most

Service

Customers report extremely positive experiences with the professional service provided. Consumers highlight... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, courteous,... See more

Response time

Users describe positive interactions with response time, highlighting prompt service and quick appointment... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing their interactions as smooth... See more

Customer service

People report positive experiences with customer service, highlighting fantastic support and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

Customer Service was fantastic, I had used a different company prior who said they could help me with my HTB repayment RICS report, however this wasnt actually the case so rang Joe Fraser and spoke wi... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. #11 of 33 best companies in Chartered Surveyor
  2. #8 of 36 best companies in Property Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,112)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfied Customer

I used Joe Fraser Chartered Surveyors for an RICS Level 2 Home Survey. Throughout my contact with the firm, Tess in the office was so pleasant and helpful. Alastair - the surveyor - was experienced, thorough and very clear in explaining what I needed to know from his survey. His written report was most helpful. I found the firm to be prompt, professional and very easy to deal with. I wouldn't hesitate to recommend them.

29 April 2025
Rated 5 out of 5 stars

5 Star chartered Surveyors

Joe Frazer was recommended to us by our solicitor, cannot praise them enough. We opted for the level 2 survey, within the week we received a very detailed 52 page report by Email. Using a traffic light system of green, yellow, and red areas to seek further advice.
From our first phone call to receiving the report the service and standards are excellent.

10 February 2025
Rated 5 out of 5 stars

Outstanding Service

The whole process was made easy. I received swift responses and helpful/friendly advise.

My report was of a high standard and provided extensive detail.

I would absolutely recommend this company and the services they provide.

3 February 2025
Rated 5 out of 5 stars

Look no further

Not the cheapest but certainly not the most expensive... Very professional, very thorough... Quick turnaround.... Quality Report... Do not go for cheaper alternatives...Look no further.

30 January 2025
Rated 2 out of 5 stars

Inconsistent, questionable report and not impartial

Joe Mercer was jointly instructed as an expert witness, by the parties to a dispute, to provide valuations for a portfolio of properties. In our opinion, the services delivered were disappointing. His methodology was inconsistent, a number of the valuations were evidently incorrect, and he allowed himself to be influenced by one of the parties to the dispute. We would not recommend.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

I am so glad I found Joe Fraser…

I am so glad I found Joe Fraser Chartered Surveyors. I contacted quite a few companies for quotes and they were all charging double for the service we required. At Joe Fraser, pricing was reasonable and quality not compromised - we received a prompt and professional service. Would definitely recommend.

15 January 2025
Rated 5 out of 5 stars

Excellent service start to Finnish .

Excellent service start to Finnish .
The survey was set out in a way that was readable and easy to understand .
I live in Canada and asked for a call back and sure enough received the call and didn’t feel rushed with the time we had .
Thank you Joe Fraser Chartered surveyors ,top notch .

15 January 2025

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