Joe Fraser Chartered Surveyors Reviews 

1,112
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and genuinely knowledgeable during every interaction. Consumers note that customer service and communication are excellent, with responsive teams quickly arranging appointments and answering questions. Reviewers are especially impressed by the fast turnaround times and the remarkable clarity of the detailed reports provided. People emphasize that the valuation documents are thorough, extremely accurate, and easily accepted by various external housing agencies. Overall, buyers feel fully supported throughout the entire property survey process and would gladly recommend the services to others.

What people talk about most

Service

Customers report extremely positive experiences with the professional service provided. Consumers highlight... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, courteous,... See more

Response time

Users describe positive interactions with response time, highlighting prompt service and quick appointment... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing their interactions as smooth... See more

Customer service

People report positive experiences with customer service, highlighting fantastic support and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

Customer Service was fantastic, I had used a different company prior who said they could help me with my HTB repayment RICS report, however this wasnt actually the case so rang Joe Fraser and spoke wi... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. #11 of 33 best companies in Chartered Surveyor
  2. #8 of 36 best companies in Property Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,112)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service recieved

Excellent service recieved. The communication was regular and prompt. The client care was first class and all questions asked post recpit of survey report were answered. Thank you.

21 January 2025
Rated 5 out of 5 stars

FIRST CLASS SERVICE

Excellent customer service from start to finish. A very detailed, informative survey and excellent aftercare; including a very useful telephone conversation clarifying the implications of the Surveyor's findings. Would definitely recommend - Thank you!

13 January 2025
Rated 5 out of 5 stars

House valuation

Used joe fraser chartered surveyors to value my home, communication was great throughout the whole process from start to finish from booking the appointment to receiving the valuation report, would highly reccomend.

8 January 2025
Rated 5 out of 5 stars

A professional and thorough survey

Martin is super professional, always provides us with a thorough survey and is relentlessly patient with our follow up questions. Thank you Martin, we would always use you for future surveys and really do appreciate the time and advice you give us.

12 December 2024
Rated 5 out of 5 stars

Amazing

Amazing! Very short notice, I was able to get someone out and the service was fantastic. I would highly recommend. From making the initial phone call to receiving the report, everything was done in a fast and professional manner. 5 stars from me!

26 November 2024
Rated 5 out of 5 stars

Quick and easy to

Excellent service . Quick and easy to arrange, kept informed during full process, and received a detailed report with photos to help us understand the information given . Definitely recommend this company, and would not hesitate using them again.

8 November 2024
Rated 5 out of 5 stars

5 Stars without a doubt from calling…

5 Stars without a doubt from calling the office, booking my appt, all confirmation documents, surveyor on attendance and speed of receiving our report.
Super professional, helpful, knowledgeable and no questions or call backs were a problem. Something minimal but often when we book stuff - simple basic information is taken incorrectly or spelt wrong but absolutely no errors. I would highly recommend and use again if ever required. Rare to find super professional and efficient services nowadays but these guys were amazing!

13 November 2024

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