I recently purchased a necklace online from Johnsons Jewellers and cannot fault the service. The item was despatched straight away and I was kept updated with emails, I also received two phone cal... See more
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Exceptional Service from Start to Finish 🌟 A huge thank you for the exceptional service and advice during our recent visit. We really appreciated the time, knowledge and genuine care shown fro... See more
Company replied
I ordered a ring for my wife whilst in for a watch repair and have to say the experience was superb. The staff took the time to answer all my questions and help carefully select the most appropriate r... See more
Company replied
Johnson’s Jewellers has been my go-to for over two decades, and their exceptional service and knowledgeable staff keep me coming back. Whether it’s fine men’s watches or exquisite women’s jewellery,... See more
Company replied
Company details
Written by the company
An independent family-owned jeweller established since 1897, stocking only the finest luxury watches and exquisite jewellery. Johnsons Jewellers are proud to be part of the worldwide network of Official Rolex Retailers. Other prestigious brands include Tudor, Omega, Breitling, TAG Heuer and more. All the fine jewellery in-store have been hand selected, bringing you pieces you will not find in other high street jewellers.
Contact info
51 Queens Road, CV11 5JX, NUNEATON, United Kingdom
- 02476 347 038
- info@johnsonsjewellers.co.uk
- johnsonsjewellers.co.uk
4.9
Excellent
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Exceptional every time!
The team here consistently deliver an exceptional level of customer service.
Professional and friendly, approachable and knowledgeable.
Always a fabulous, high quality selection of jewellery and watches.
Nothing is ever too much trouble, always a warm and welcoming environment.
29 February 2024
Unprompted review
Reply from Johnsons Jewellers
Hi Gemma,
Thank you so much for this glowing 5-star review! It truly makes our day to know that we consistently deliver an exceptional level of customer service for you!
We strive to create a welcoming environment where our team can provide professional, friendly, and knowledgeable service and are glad this resonated with you.
We look forward to welcoming you back again soon!
Best wishes,
Johnsons Jewellers
Fantastic service
Fantastic service, I only purchase from here! Thanks guys
29 February 2024
Unprompted review
Reply from Johnsons Jewellers
Hello Conor,
Thank you for your wonderful 5-star review. We truly appreciate your loyalty and are so glad you choose us every time! We work hard to provide excellent service, and your feedback means a lot to us.
We look forward to seeing you again in the future.
Best wishes,
Johnsons Jewellers
I had an excellent experience with…
I had an excellent experience with Johnson Jewellers when having three rings re-sized and cleaned. The works were done to an exceptional standard and completed in a timely manner for a very reasonable price. Will’s professionalism and personalized service stood out. It's a fantastic family business that offers a level of service unmatched by big-name jewelers on the high street. Highly recommended.
9 February 2024
Unprompted review
Reply from Johnsons Jewellers
Hello Sam,
Thank you for your wonderful 5-star review. We're delighted that you are happy with the resizing and cleaning of your rings. We will pass your message on to Will to let him know to keep up the amazing work.
Thanks again for your kind words and recommendation. We will look forward to serving you again in the future.
Best wishes,
Johnsons Jewellers.
Outstanding Service
Was in the store on Saturday and was greeted and served by Candice.
Superb service again as always, A great vibe in the store. Great products, great service rounded off with a nice coffee here’s to your next 125 years🥂🥂.
Can not wait for my next visit.
17 February 2024
Unprompted review
Reply from Johnsons Jewellers
Hello Russ,
Thank you so much for your fantastic 5-star review! We are so happy to hear you had a fantastic experience in-store. Customer service is our top priority here at Johnsons, and we're glad this resonated with you. We will pass your message on to Candice to let her know to keep up the amazing work.
We look forward to welcoming you back to Johnsons on your next visit.
Best wishes,
Johnsons Jewellers
I had an exceptional experience with…
I had an exceptional experience with Johnson Jewelers while purchasing two separate watches over the last five years. Their professionalism and personalized service stood out, keeping me informed at every step. It's a fantastic family business that offers a level of service unmatched by big-name jewelers on the high street. Highly recommended for a delightful shopping experience. Special thanks to Will.
11 February 2024
Unprompted review
Reply from Johnsons Jewellers
Hello,
Thank you for sharing your 5-star experience with us. We’re delighted to hear about your loyalty over the past five years and appreciate your high praise for our professionalism, service, and attention to detail. We take pride in our customer service and shopping experience and we are glad this resonated with you. We will share your message with Will and the entire team to let them know to keep up the amazing work.
Thanks again, and we look forward to welcoming you back soon.
Best wishes,
Johnsons Jewellers.
Go to Johnsons Jewellers.
Fantastic customer service and attention to detail. Great choice of items which was also made easier by informative and easy to navigate Web site.
26 January 2024
Unprompted review
Reply from Johnsons Jewellers
Hi Craig,
Thank you for taking the time to leave us a fantastic 5-star review. We are delighted to hear you found both our customer service and website both helpful and informative. We strive to provide a seamless shopping experience for our customers, and we are glad this resonated with you!
We will look forward to welcoming you back to Johnsons in the near future.
Best wishes,
Johnsons Jewellers
Excellent customer service …
Charlotte provided excellent customer service when purchasing a Tudor Black Bay. From keeping us updated from when we ordered to making the collection very special. All staff are friendly and make all purchases an event no matter how much money you plan on spending.
21 December 2023
Unprompted review
Reply from Johnsons Jewellers
Hi Luke,
Thank you so much for your fantastic review. We're thrilled to hear you had such a wonderful experience with Charlotte and our team. Customer service is our top priority, and it's great to hear we hit the mark with you. We'll be sure to pass your feedback on to Charlotte and the rest of the team to keep up the amazing work!
We hope to see you again soon.
Best wishes,
Johnsons Jewellers.
Excellent
Excellent! One word says it all to describe all aspects of the business from a customer’s perspective. The advisors seem passionate about their products and give the impression that they love their jobs. They also carry out watch and jewellery repairs in house and repairs are turned around in a timely manner, and carried out to an exceptional standard.
5 January 2024
Unprompted review
Reply from Johnsons Jewellers
Hello Mark,
Thank you for taking the time to leave such a fantastic 5-star review! We are thrilled to hear you had such a positive experience when shopping at Johnsons. Customer service is our top priority and we are glad this resonated with you. We will forward your message to the team to let them know to keep up the amazing work.
We look forward to welcoming you back to Johnsons in the near future.
Best wishes,
Johnsons Jewellers.
Great customer service
10 January 2024
Unprompted review
Reply from Johnsons Jewellers
Hello Ben,
Thank you for taking the time to leave a 5-star review. We strive to provide excellent customer service and are happy to hear we met your expectations.
We will look forward to welcoming you back to Johnsons in the near future.
Best wishes,
Johnsons Jewellers
Best wishes,
Johnsons Jewellers
Bought a lovely watch on line
Bought a lovely watch on line. Email communication was excellent, helpful, prompt and many photos of the watch. Totally without any pressure while I tried to make my mind up. Pam was a credit to the shop. I would definitely use the shop again.
23 January 2024
Unprompted review
Reply from Johnsons Jewellers
Hello Richard,
Thank you so much for taking the time to share your wonderful 5-star review. We are delighted to hear that you had such a positive experience when shopping online at JohnsonsJewellers.co.uk, and that Pam was able to assist you. We will pass on your message to the team to let them know to keep up the amazing work.
Best wishes,
Johnsons Jewellers
Johnson’s Jewellers has been my go-to…
Johnson’s Jewellers has been my go-to for over two decades, and their exceptional service and knowledgeable staff keep me coming back. Whether it’s fine men’s watches or exquisite women’s jewellery, they consistently exceed expectations. A gem in the world of jewellery shopping!
There is always a personal touch from the team which sets them apart from most other companies.
Ask for Mark or one of the team, they will assist your every need
16 December 2023
Unprompted review
Reply from Johnsons Jewellers
Hi Derren,
Thank you so much for your wonderful 5-star review. We appreciate your kind words and for you being a loyal customer for over two decades!
We strive to provide exceptional customer service and we are thrilled to hear that you have experienced this time and again. We will be sure to pass on the message to Mark and the rest of the team.
We look forward to welcoming you again in the future.
Best wishes,
Johnsons Jewellers
Rolex
Unintentionally treated myself to a new watch. Excellent service as always.
4 November 2023
Unprompted review
Reply from Johnsons Jewellers
Hi Kiran,
Thank you so much for taking the time to leave us this wonderful 5-star review! We are delighted that you enjoyed your shopping experience with us at Johnsons. Delivering the best service to our customers is our top priority, and we are delighted to know that we were able to provide you with such a positive experience.
We look forward to welcoming you back to Johnsons in the near future.
Best wishes,
Johnsons Jewellers
Rude sales assistant
Went into this shop several times last month as they were repairing my jewellery, then when I went to pick it up the shop assistant was extremely rude to me, looked down at me as if she was judging me and almost flung my item at me without as much as a goodbye or any eye contact, never have I been served anywhere with such rudness and and bad manners. She obviously never went to charm school. If going to buy anything good luck, if going to have anything repaired don't bother go somewhere else.
16 September 2023
Unprompted review
Reply from Johnsons Jewellers
Dear Mrs White,
Thank you for your feedback about your recent experience at Johnsons Jewellers in Nuneaton. We are extremely sorry to hear that you were not satisfied with the level of service you received. We pride ourselves on our exceptional customer service and extensive product knowledge, and we are disappointed to hear that we did not meet your expectations.
Please do feel free to reach out to our store manager on info@johnsonsjewellers.co.uk with any further comments, concerns, or suggestions you wish to share.
Best wishes,
Johnsons Jewellers
This is a great jewellers with very…
This is a great jewellers with very helpful and knowledgeable staff. I have visited this store many of times over the past few years and the service has been excellent. I would like to say a big thankyou to mark for making my new purchase so pleasant and spending the time to show me a number of alternatives. I would highly recommend this family run business they really are so helpful.
15 June 2023
Unprompted review
Reply from Johnsons Jewellers
Hi Scott,
Thank you so much for your kind words! We're thrilled to hear about your positive experiences at Johnsons. It's wonderful to know that our staff, especially Mark, could assist you effectively and make your new purchase enjoyable. We truly value your recommendation and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out.
Best wishes,
Johnsons Jewellers
Outstanding service, thank you!
Outstanding service, thank you! I am a serving member of HM Forces stationed overseas, and I recently contacted Johnsons Jewellers to enquire about a Tudor watch for my wife and I. I received prompt emails and excellent assistance from Derek and more recently Bethan. Today my watch arrived and it is simply a work of art. I cannot praise the team highly enough for going that extra mile to ensure my watch arrived safely. Thank you again. RM
9 June 2023
Unprompted review
Reply from Johnsons Jewellers
Hi Roger,
Thank you so much for your kind words and 5-star review with us! We are thrilled to hear that your experience when shopping at Johnsons. Delivering the best service to our customers is our top priority, and we are delighted to know that we were able to provide you with such a positive experience.
Best wishes,
Johnsons Jewellers
Find another jewellers - don’t waste your time!
I’ve Visited the Nuneaton store twice in a week and the customer service both times was appalling…took my newly bought engagement ring in to be resized to be told they couldn’t do it and I would loose stones if I sized it down…and they “prefer” to only deal with Jewellery from local suppliers - wow so sorry my fiancé bought it in New York! Luckily found an experienced jeweller locally who said as the stones were individually held it wasn’t a problem and were helpful, caring and knowledgable… unlike the staff at Johnson’s Nuneaton… the atmosphere is depressing and customers are made to feel awkward and listening to a member of staff today speaking to a lady looking for a retirement gift was toe curdling and couldn’t have been less helpful if she tried! Having been in sales for 23 years I would never recommend or return to this store… stay clear and go somewhere where they welcome and value customers….
21 November 2022
Unprompted review
Reply from Johnsons Jewellers
Hello Nicola,
Hello Siobhan,
We are terribly sorry to hear about your experience when shopping at Johnsons Jewellers. As we pride ourselves on our customer serice we are dissapointed that we missed the mark with you. Please accept our sincere apology.
If you have any further comments please contact us on infor@johnsonsjewellers.co.uk
Best regards,
Johnsons Jewellers
Brilliant service again from Johnsons
Brilliant service again from the great staff at Johnsons...
My watch was needing sent back to the manufacturer but unfortunately it was a few months out of warranty but Johnsons pulled out the stops and managed to get it fixed with no charge and had it back in 3 weeks.
Thanks again as always very helpful..
7 November 2022
Unprompted review
Reply from Johnsons Jewellers
Hello Dean,
Thank you for taking the time to share your wonderful 5-star review! We’re thrilled to hear you had a wonderful experenice when visiting Johnsons. We're delighted to provide excellence as this is our top priority.
We appreciate your kind words and look forward to welcoming you back to Johnsons in the near future.
Best wishes,
Johnsons Jewellers
Excellent service - cannot recommend highly enough
After an initial email enquiry, my wife and I visited Johnsons Jewellers in Nuneaton last Wednesday with a view to purchase a gift for my wife for our forthcoming 30th wedding anniversary.
We spent a very pleasant hour or so with Haseena the sales representative, who took the mystery out of buying a luxury timepiece as well as answering my barrage of questions. Haseena was professional, extremely knowledgeable and a pleasure to deal with.
Overall it was a fantastic buying experience, topped off with a few nice touches such as a bottle of wine and a box of chocolates - as it was also my wife’s birthday on the day of our visit. Little touches like these highlight the extra lengths they went to in order to maximise our store experience.
It is refreshing in this day and age to find a family run business such as Johnsons who offer a fantastic customer service, great product range and attentive, knowledgeable staff. I also have to thank Mark the manager, who took time out to come and see us and introduce himself following our initial email exchanges.
I will definitely be returning in the future and I have no hesitation in recommending them to all my family, friends and colleagues.
6 August 2022
Unprompted review
Reply from Johnsons Jewellers
Hello Fouroaksred,
Thank you so much for sharing your wonderful experience with us at Johnsons Jewellers. We are thrilled to hear you had a fantastic experience when visiting our store. Providing quality customer service is our top priority, and we're delighted that our staff made such a positive impression. We will forward your message to Hassena and Mark to let them know to keep up the amazing work.
We look forward to welcoming you back to Johnsons in the near future.
Best wishes,
Johnsons Jewellers
Once again the team at Johnson's has…
Once again the team at Johnson's has looked after me, can't thank them enough. If buying or selling give them a call .I have always felt like they want to help , at least five stars for johnsons
31 July 2022
Unprompted review
Reply from Johnsons Jewellers
Hello Daniel,
Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that the team has provided you with 1st class service. Our team is commented to helping our clients and ensuring a seamless experience is at the core of everything we do.
Looking forward to the opportunity to serve you again in the future!
Warm regards,
Johnsons Jewellers
Will never use again
Will never use again. Took in a bracelet to get it re-threaded. Within 4 days it broke again. Return trip to get it re done. Collected after 2 weeks and within an hour it had broken again. Trip back, get refund on the work done but no compensation. 4 trips to Nuneaton, 4 lots of parking and 3 rings lost when it broke the second time. Staff lovely but Mrs Johnson would take no responsibility. Not happy. Please, don't take anything in for a rethread. Staff obviously incompetent
30 May 2022
Unprompted review
Reply from Johnsons Jewellers
Hello there,
Thank you for taking the time to share your feedback with us. Our team is truly committed to providing excellent customer service, and we're genuinely sorry to hear that we fell short of your expectations. We set high standards for ourselves, and as a result, this is an extremely uncommon instance in our store.
Please feel free to reach out to us directly at info@johnsonsjewellers.co.uk with any further information.
Warmest regards,
Johnsons Jewellers
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