I recently purchased a necklace online from Johnsons Jewellers and cannot fault the service. The item was despatched straight away and I was kept updated with emails, I also received two phone cal... See more
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Exceptional Service from Start to Finish 🌟 A huge thank you for the exceptional service and advice during our recent visit. We really appreciated the time, knowledge and genuine care shown fro... See more
Company replied
I ordered a ring for my wife whilst in for a watch repair and have to say the experience was superb. The staff took the time to answer all my questions and help carefully select the most appropriate r... See more
Company replied
Johnson’s Jewellers has been my go-to for over two decades, and their exceptional service and knowledgeable staff keep me coming back. Whether it’s fine men’s watches or exquisite women’s jewellery,... See more
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Company details
Written by the company
An independent family-owned jeweller established since 1897, stocking only the finest luxury watches and exquisite jewellery. Johnsons Jewellers are proud to be part of the worldwide network of Official Rolex Retailers. Other prestigious brands include Tudor, Omega, Breitling, TAG Heuer and more. All the fine jewellery in-store have been hand selected, bringing you pieces you will not find in other high street jewellers.
Contact info
51 Queens Road, CV11 5JX, NUNEATON, United Kingdom
- 02476 347 038
- info@johnsonsjewellers.co.uk
- johnsonsjewellers.co.uk
4.9
Excellent
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Thank you to all the staff at Johnstone…
Thank you to all the staff at Johnstone Jewelers, especially Charlotte for all her help with every purchase we buy from the shop , she is a credit to the company ,always polite and very helpful with our purchases and the rest of the staff are very welcoming. Would highly recommend this jewellers in nuneaton .
5 May 2022
Unprompted review
Reply from Johnsons Jewellers
Hello Dennis,
Thank you so much for sharing your fantasic experience with us at Johnsons Jewellers. We are thrilled to hear you had a fantastic experience when visiting our store. Providing quality customer service is our top priority, and we're delighted that our staff made such a positive impression. We will forward your message to Charlotte to let her know to keep up the amazing work.
We look forward to welcoming you back to Johnsons in the near future.
Best wishes,
Johnsons Jewellers
This business advertises watches…
This business advertises watches (Rolex) that are not available just to hook you up to make you buy another brand...Have a look what they told me when I ask about a Rolex model:
"With this in mind and as we do not operate a 'list' system, Johnsons are not currently adding any further names to our existing deposits. Sorry we are not able to supply this piece for the foreseeable future".
Disappointing tactics!
20 April 2022
Unprompted review
Reply from Johnsons Jewellers
Hello V.L,
We are terribly sorry to hear about your experience when contacting us at Johnsons Jewellers. As you may be aware that there is incredibly high demand and limited availability for certain timepieces and this can be very frustrating and we take your comments on board.
Please accept our sincere apology and should you wish to speak with one of our Directors please call us 02476 347 038 to discuss this matter further.
Best regards,
Johnsons Jewellers
If I could give 6 stars I would
If I could give 6 stars I would. Johnsons have always been fantastic for me. I have been buying from Johnsons for over 10 years and always been great from watch battery to purchase new watches.
Highly recommend and I would go no where else
3 April 2022
Unprompted review
Reply from Johnsons Jewellers
Hello Marc,
Thank you so much for taking the time to share your wonderful experience with us and for being a valued customer for over a decade. We're thrilled to hear that you've had fantastic experiences with us. Our team is committed to helping our clients and ensuring a seamless experience.
We look forward to serving you for many more years to come!
Best wishes,
Johnsons Jewellers
Not the customer service you would expect!
Purchased two watches from Johnson’s a couple of years ago and the service was great at the time. So I returned this year to upgrade them both and the service from the older lady in the shop was appalling. The atmosphere was awful and you just feel like your being looked down upon. She was no help whatsoever and was acting as if she was doing me a favour by selling me something!!! Will not be returning there again and will be taking my watches and business elsewhere!!
19 December 2021
Unprompted review
Reply from Johnsons Jewellers
Hello Kelly,
Thank you for taking the time to share your feedback with us. Our team is truly committed to providing excellent customer service, and we're genuinely sorry to hear that we fell short of your expectations. We set high standards for ourselves, and as a result, this is an extremely uncommon instance in our store.
Please feel free to reach out to us directly at info@johnsonsjewellers.co.uk with any further information.
Warmest regards,
Johnsons Jewellers
Amazing service
Amazing service- thanks Charlotte for helping us. I’d definitely recommend this jewellers- they go above and beyond!
20 October 2021
Unprompted review
Reply from Johnsons Jewellers
Hello Juliette,
Thank you for your wonderful review and for choosing Johnsons Jewellers. We're thrilled to hear that you had an amazing experience with us and that Charlotte provided you with exceptional service. Going above and beyond for our customers is something we take great pride in.
Thank you once again for choosing Johnsons Jewellers, and we're looking forward to serving you again in the near future.
Warmest regards,
Johnsons Jewellers
A special purchase experience
I have visited Johnsons Jewellers on a few occasions over the years to buy that special item, jewellery or a watch. My first purchase was a Tag Heuer watch over 30 years ago. More recently I visited to buy a belated 50th birthday present for myself, a very special watch. With so many to choose from I was spoilt for choice, with help and some patience from Charlotte a decision was made. The staff are so helpful and friendly why would you go anywhere else. The whole experience makes that special purchase even more special, thank you.
12 August 2021
Unprompted review
Reply from Johnsons Jewellers
Hello Simon,
Thank you for your kind words and 5 star review. We are delighted to hear about your memorable experience at Johnsons Jewellers. Creating a welcoming and friendly atmosphere for our valued customers is paramount to us, and we're delighted to have exceeded your expectations. We will forward on your message onto Charlotte and the rest of the team to let them know to keep up the amazing work.
We look forward to welcoming you back to Johnsons in the near future.
Best wishes,
Johnsons Jewellers
Great buying experience
I've now purchased 2 watches from Johnsons Jewellers, Derek was the sales consultant and gave nothing less than 110% every step of the way. Communication was first class keeping me informed regarding availability and progress once I'd placed my order. I can't recommend Derek or Johnsons highly enough.
12 June 2021
Unprompted review
Reply from Johnsons Jewellers
Hello Mark,
Thank you so much for your wonderful feedback and your glowing 5-star review. We're absolutely thrilled to hear about your fantastic experience with us at Johnsons Jewellers. Delivering exceptional service and ensuring your satisfaction are our top priorities, and we're delighted to know that Derek went above and beyond to make your experience memorable. We'll make sure to share your feedback with Derek and the entire team to let them know to keep up the amazing work.
We're looking forward to welcoming you back to Johnsons in the near future.
Best wishes,
Johnsons Jewellers
Not a nice atmosphere
Not a nice atmosphere, snobby rude condescending I could go on I've brought from them a few times and the quality is good but they will certainly judge you and in my experience make you feel unwelcome
28 December 2020
Unprompted review
Reply from Johnsons Jewellers
Hello Adam,
Thank you for taking the time to share your feedback. We genuinely appreciate your honesty, and we're truly sorry to learn that your recent experience didn't meet your expectations. Providing a welcoming and respectful atmosphere for our customers is of utmost importance to us, and we're disappointed to hear that this was not your experience.
Please don't hesitate to reach out to us at info@johnsonsjewellers.co.uk with any additional information you'd like to share.
Warmest regards,
Johnsons Jewellers
When we visited last week
When we visited last week, it was a real pleasure to experience, such a wonderful and professional service, particularly from Candice. Wonderful atmosphere and we were even given a bottle of complimentary perfume,which I love. We are planning to return for our glass of bubbly, Thank you so much
2 July 2020
Unprompted review
Reply from Johnsons Jewellers
Hello Sean,
Thank you for your kind words and for sharing your delightful experience with us. We're delighted to learn about the wonderful and professional service you received during your recent visit, especially from Candice. Creating a welcoming and enjoyable atmosphere for our valued customers is a top priority, and we're glad to know that we exceeded your expectations. We will forward on your message onto Candice and the rest of the team to let them know to keep up the amazing work.
Thank you once again for choosing Johnsons Jewellers, and we're looking forward to serving you again in the near future.
Warmest regards,
Johnsons Jewellers
Sincere, Reliable and Knowledgeable
Sincere, reliable and very knowledgeable.
The above being just a few descriptions for the truly high class company that Johnsons Jewellers represent.
I have been a returning customer to Johnson Jewellers for many years now. Stock levels, attention to detail, customer service and keen prices and providing the highest class of service.
Particular Thanks to Mark - you are a true ambassador to the company and without a doubt the main reason for my returning business.
I highly recommend !!
13 December 2019
Unprompted review
Reply from Johnsons Jewellers
Hello DC,
Thank you so much for sharing your positive experience with us! We are thrilled to receive your five-star review and appreciate your kind words. Our team at Johnson's Jewellers is dedicated to providing first-class service and creating memorable experiences for our customers, and we're delighted to hear that we've met your expectations. We will forward on your message onto Mark and the rest of the team to let them know to keep up the amazing work.
Thank you once again for choosing Johnsons Jewellers, and we're looking forward to serving you again in the near future.
Warmest regards,
Johnsons Jewellers
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