American airlines website and app had been saying for six months that our travel documents were in order for trip from Tucson to Dublin with transit through Heathrow. Day before the trip we can't get... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Sherpa to obtain e-visas for multiple countries throughout my travels, and I have always found the process simple and easy. The website is easy to navigate and offers valuable information... See more
India e-Visa was finalized in less than 24 hours, so I was very pleased. The only thing I would improve on is the invitation letter... for starters, it should be listed under "What You Need" (such as... See more
Easy peacy application and payment. Would have liked along the procure of approval from (in this case Malaysia) now and than the status of application. On arrival at Kuala Lumpur airport, just an elec... See more
Company details
Written by the company
To help travellers move freely and shift how the world's leading travel providers think about travel identification.
Contact info
Toronto, Canada
- support@joinsherpa.com
- joinsherpa.com
4.6
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous experience
1 October 2026
Sherpa, Visa options right at checkout for Delta
I love how Sherpa is connected to my Delta International flight purchase or ticket, it makes it so easy to know exactly what I need to get for my visit as well as where to get it. I immediately knew that I needed a visa and my options to get it. Then it took less than 10 minutes to fill out the form and the visa was approved that night. Totally seamless process. This is my second time using Sherpa and I'm sure I'll use it again in the future as needed.
29 September 2026
Generally the directions for completion…
Generally the directions for completion of the application were easy to follow.
1 October 2026
This was a quick and easy process at a…
This was a quick and easy process at a reasonable price!
29 September 2026
Easy to use and fast answers
28 September 2026
The process was very easy and I was…
The process was very easy and I was able to complete my application in less than 10 minutes.
1 October 2026
The application procedure was very…
The application procedure was very simple and straightforward and the turn around was extremely quick
27 September 2026
Easy to follow
30 September 2026
Site was easy to use & navigate.
Site was easy to use & navigate.
Passport details being loaded automatically made it simple.
30 September 2026
Reply from Sherpa
Hi Peter,
We’re sorry to hear about your frustration regarding your application.
The Sherpa platform fee covers our customer portal, 24/7 travel support, and automated application checks designed to reduce rejection risks. We understand your point, and we’d appreciate the opportunity to make things right. Please reach out to us at support@joinsherpa.com so we can assist you directly.
Thank you for sharing your feedback with us.
– The Sherpa Team
VISA review and approval
Review of document was complete and quick. ETA was accurate. process was easy
29 September 2026
It was quick and easy
It was quick and easy. I liked that they also had an "insurance" option incase I missed something.
30 September 2026
The ease with which I found the needed information
The ease with which I found the information I needed for our upcoming trip, the simplicity of requesting the needed visas, and the quick response and delivery of the visas for our trip.
12 August 2026
Unprompted review
Simple!
Simple! Very easy and straight forward to apply and be approved. Clear, easy instructions.
30 September 2026
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