Bought a card for my daughter for $25 three days ago. She just checked the balance after activation and she found a balance of 78 cents. How this company is able to operate business when so many peopl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
Got 2 gift cards for $250 each, used one once for a small purchase. The physical card was expired so I tried to call the number on the back to get them replaced but a message says they are having a wi... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
1.3
Bad
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joker Gift Cards Are an Embarrassment to Visa
If you enjoy spending six hours on hold for four straight days with no resolution, then a Joker gift card is for you.
I was initially promised a replacement virtual card within 24–48 hours—something that never happened. When I called back, a customer service representative claimed his phone records showed I was promised the replacement at 5:30 p.m. on December 26. However, when I called again on December 28 at 11:30 p.m., he argued that 48 hours had not yet passed.
I was then transferred to a supervisor who stated that my original card was never activated—despite me having a Loblaws receipt clearly showing the card was activated for $200.
I’ve dealt with fraudulent Visa cards before, and in every case the issue was resolved through customer service. This experience was entirely different. Joker has taken no responsibility, leaving me no choice but to open a dispute with my credit card company.
Joker gift cards are an embarrassment to Visa—and even more so in nearly 2026. Let’s start with the basics: December 26 to December 28 is two days. Yes, 28 minus 26 equals 2. Apparently, math is hard.
29 December 2025
Unprompted review
Reply from Jokercard.CA
Dear Stan,
We’re very sorry to hear about the difficulties you’ve experienced and understand how frustrating this situation must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/30/2025:**
Hello Stan, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Horrible Dispute Process
2026-01-01:
Seems my case was escalated then approved. I really hope my experience was an exception and not common.
Original:
Filed a dispute for a transaction. Repeatedly asks for info I already sent and then they close the dispute stating they didn't receive a response. Wouldn't be surprised if this was intentionally frustrating to deter any disputes.
24 December 2025
Unprompted review
Reply from Jokercard.CA
Hello,
We’re sorry to hear about the challenges you’ve faced and understand how frustrating this must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/31/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Opened up my $200 gift card that I…
Opened up my $200 gift card that I received from my employer and the instructions were glued to the front blocking the card number. The card is made of paper and I used goo b gone and it still wouldn’t come off. I called joker and waited 1.5 hours on hold to be told the card was never activated at the register.
The name of this company checks out. They are actual jokers and scammers. I wonder how many cards have the instructions glued to the front and people give up with this joke of a company jumping through all these hoops and they just pocket the money. Total scam.
28 December 2025
Unprompted review
Reply from Jokercard.CA
Dear Jared,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We want to help resolve this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
I bought a 500 pp MC at shoppers and…
I bought a 500 pp MC at shoppers and tried to register it and use it. Registered fine but didn't work when I tried to use it. Called customer support and they created a case for me. Customer service asked me for the activation approval, my id and I provided. After a week of hearing nothing I called again. Told to be patient. Then I was contacted again and asked for a copy of my utility bill. It's been two weeks and no resolution. I can't buy groceries for this week now and I'm really upset with this company. Terrible. Don't use them.
13 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Anne,
Thank you for sharing your experience. We understand how frustrating this situation must be and we sincerely apologize for the inconvenience caused. To assist you further and resolve this as quickly as possible, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information from you. Your cooperation will help us expedite the resolution.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/30/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Joker card Visa doesn’t work
Joker card Visa doesn’t work. When we try to register or check the balance online it gives an error message. When you try to call the number it says they are having technical issues and hangs up.
26 December 2025
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your Joker Visa card and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your cooperation.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Joker visa not working
I receive the joker visa card as a gift and it's not working. The website shows me an error message àd when I tried to call them, it was very frustrating. It's automatic answers without any solution. And there is no email adress. I don't knowwhat I can do. Very very disoppointed
15 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Fatma,
We’re sorry to hear about your experience and appreciate you sharing this feedback. We understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/20/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Balance stolen
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to the scammer's email. can't dispute transactions using Visa form online either. Customer service is bad can’t talk to a real person to get help.
7 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Ben,
Thank you for sharing your concerns. We’re truly sorry to hear about this situation and understand how serious it is. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and assist you further. Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
Regards,
Maurice V.
Jokercard.ca
it's happened once before, and it'll happen again to more people.
The biggest problem with buying any of joker's visa's or mastercard's is that even though you can activate them, you can't use them to buy anything online.
Thus meaning, the purpose of its very own design doesn't work. In it's own way way, it is false advertising.
If/When you try to call customer support, there is no real customer support. It is handled by a poorly made AI, likely scrapped together by someone who can't write any type of coding language.
It is a major scam due to one flaw that could likely be easily fixed, but won't be.
2025-12-19
Received a link via email that had malware in it, the company name speaks for itself. It is truly a joke.
17 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Jody,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to investigate this further and assist you directly. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. Your input is important to us, and we appreciate the opportunity to make things right.
Regards,
Maurice V.
Jokercard.ca
i wish they had under 0 rate stars
i wish they had under 0 rate stars , i purchase a card for my boss today exactly he tried to use it today online first time next to my eyes he open the package and as soon enter the information was decline in less than 5 min the balance $ 0 what a shame i went to shoppers drug mart where i bought it and complain and advice a lot of people to stop selling or buying this company cards really first time this happened to me and thanks god was just $100 but the best things that my boss was planing to get prepaid gift cards for the our customers and employees so was a alert for our company to get away from this company .
17 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Faycal,
Thank you for sharing your experience. We’re truly sorry to hear about the issue with your card and understand how frustrating this must have been. We’d like to investigate this further and assist you directly. Please check your email for a message from noreply.notifications@trustpilot.com so we can securely gather your details and resolve this matter as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/19/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
It's a total scam
It's total scam. I got mine card from Rexall yesterday it was activated by cashier . But when I was trying to use it online. They ask for registration. When registering it shows error Everytime. When call to customer service there is nothing to do . Don't know what to do now.
14 December 2025
Unprompted review
Reply from Jokercard.CA
Dear Sandeep,
Thank you for sharing your experience with us. We’re sorry to hear about the issues you faced when trying to register and use your Joker card, and we understand how frustrating this must be. We want to help resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/17/2025:**
Hello Sandeep, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I recently received one of these Joker…
I recently received one of these Joker cards for my birthday. Even though it’s been 2 weeks since the purchase of it and even activating online(along with the “opt-in” bs) it still doesn’t work and now I can’t even check my balance on my phone or pc as some people recommend. What a joke of a company.
14 December 2025
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for sharing your experience with us. We’re sorry to hear that your Joker card hasn’t been working even after activation and that you’re unable to check your balance online. We understand how frustrating this must be, and we want to help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/17/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Customer service is an absolute 0 can’t…
Customer service is an absolute 0 can’t even talk to a real person to get help on top of that I just spent 50$ on the card says I have 50$ gets declined on every single online purchase what a waste of money and time go and shove it where it stinks
11 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Caleb,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. To assist you further, we need to verify some details regarding your card and transactions. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can resolve this issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Jokercard.ca
Scam do not buy!!
Activated card with balance of $120.00 went to Winners to make a purchase and it was declined "unable to support" payment. Checked online and it was $0 balance. Went to the Shoppers Drug Mart it was purchased at and simultaneously had a fraud alert on my phone. Total scam and my poor kid lost her birthday money and I'm dealing with credit bureaus now. Will contact HQ for SDM tomorrow and advised local police of incident already. It's almost Christmas and the thought of the amount of people that are going to be scammed is sickening! Apparently right after activation the full $120 was paid to an unknown website! My kid is heartbroken and feels bad that people are losing money. So long story short DO NOT BUY, TOTAL SCAM!!
8 December 2025
Unprompted review
Reply from Jokercard.CA
Dear Carole,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you encountered and understand how upsetting this situation must be, especially during the holiday season. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather more details so we can investigate and assist you further. Your feedback is very important to us, and we’re committed to resolving this matter as quickly as possible.
Warm regards,
Josh R.
Jokercard.ca
I got a 100$ gift card
I got a 100$ gift card, I go to register, type in all the info, says try again, type in the info, says try again, been repeating since July
9 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Lyriq,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered while trying to register your gift card. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
I will never use this card again
I will never use this card again. It worked once and then my remaining balance disappeared.
3 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Bruce,
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with your card balance. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this matter promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
Deliberate sabotage in registration process
Absolutely horrible.
Deliberate sabotage during the registration process with the hope that you never use the money. Have send 5x different documents which were requested but not accepted.
21 November 2025
Unprompted review
Reply from Jokercard.CA
Hello Halvard,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced during the registration process and the document verification steps. Your concerns are important to us, and we want to resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information to assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
Beware of PayPal scams
Got a $100 card as a mat leave gift. Used half and the other was lost to a PayPal transaction I did not make. Very disappointing that there are no protections against scammers using your card. Even more upsetting that this was a gift I couldn't use during a financially difficult time.
19 September 2025
Unprompted review
Reply from Jokercard.CA
Hello Kara,
We're truly sorry to hear about your experience and understand how upsetting it must be, especially during a financially challenging time. At Jokercard.ca, we take card security seriously and want to investigate this matter further. Please check your inbox for an email from noreply.notifications@trustpilot.com as we’ve reached out to gather more details so we can assist you directly. Thank you for bringing this to our attention.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/15/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
When purchasing any jokercard visa or…
When purchasing any jokercard visa or mastercard and trying to register the card online or check balance, none of the sites work. The mind boggles these gong show clowns are still in business. This has been going on for about 12 months. If actually reaching them and speaking, they have said the same thing for 12 months that the problem is being fixed. Sounds like a total lie.
31 October 2025
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for your feedback. We sincerely apologize for the ongoing inconvenience you've experienced when trying to register or check the balance of your card. We understand how frustrating this must be and appreciate you bringing it to our attention. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com, which contains a secure link for you to share your contact details with us. Once we receive your information, we’ll be able to investigate and support you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/11/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
terrible got scammed multiple times…
terrible got scammed multiple times they take card balance bit by bit
3 December 2024
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating this must be. To assist you further and investigate the issue thoroughly, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com. It contains important instructions so we can securely gather your information and provide the support you need. We’re committed to resolving this matter and appreciate your patience.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/11/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
cant use or register the card
3 November 2025
Unprompted review
Reply from Jokercard.CA
Dear Alex,
Thank you for sharing your feedback. We’re sorry to hear you’re having trouble using or registering your card. To assist you as quickly as possible, please check your email (including spam) for a message from noreply.notifications@trustpilot.com—we need your details to investigate and resolve this issue promptly. We appreciate your patience and look forward to helping you.
Warm regards,
Josh R.
Jokercard.ca
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.