I went into the willenhall branch after being really worried about my girls not eating and got served by Millie. She showed care and compassion when talking to me about my options. She is a credit to... See more
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I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
Company replied
Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more
Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more
Company details
- #132 of 263 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #67 of 162 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom
- 01902 609888
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When I go to jollys to get treats
When I go to jollys to get treats, toys and food for my 4 fur babies they have always got what I want, the staff are always helpful and friendly I would recommend jollys to all family and friends.
May use AI-assist with repliesRead more
Petite clinic
I took my dogs for a booster injection.
Had to wait a while. I don't like that you have to book online only now.it was easier to just call. The staff were friendly and helpful.

Reply from Jollyes The Pet People - Willenhall
Great store
Great store, clean and tidy and always lots of offers. Staff helpful which is great
Quick and simple transaction and good…
Quick and simple transaction and good choice of products
Only pet shop i use
Only pet shop i use. Everyone is helpfull and friendly, they always have everything i need
Good choice and good prices
Helped with food for new dog
Lovely staff.
I find Jollyes well stocked with plenty…
I find Jollyes well stocked with plenty of variety and good prices.
You have great staff that make the…
You have great staff that make the visit pleasurable. They have a vested interest in you and make you feel valued.
fantastic caring staff
Brilliant customer service
The store manager is a really friendly and knowledgeable man . Excellent customer service
Very helpfull staff at the tills ,
Polite and very friendly staff also a…
Polite and very friendly staff also a very well stocked
Very helpful friendly staff
Usually do have good deals on for my rabbit supplies, and I use the local willenhall store regularly. I find the staff very friendly and helpful
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