I went into the willenhall branch after being really worried about my girls not eating and got served by Millie. She showed care and compassion when talking to me about my options. She is a credit to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
Company replied
Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more
Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more
Company details
- #130 of 262 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #66 of 162 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom
- 01902 609888
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good staff,are very friendly and…
Very good staff,are very friendly and helpful,good value for money.always go there twice week for dog food and treats and the dogs love them.even been to vet in there and she was so nice and good with the dogs. well recommended.
Had in stock all items I was shopping…
Had in stock all items I was shopping for. Staff always friendly and helpful
I can Always get a Conversation,an…
I can Always get a Conversation,an Answer to my Questions.
Care a lot about Animals, Friendly Staff, Clean store ,Fare prices.
Good and helpful staff
The staff were helpful and knew their job and also did stop and talk
Always use the Willenhall store,staff…
Always use the Willenhall store,staff are always welcoming and helpful 10/10
Value for money
We love this pet store, it has everything my dog needs and more. A huge range of toys, treats and beds. Value for money and excellent customer service too.
Excellent store good knowledge and…
Excellent store good knowledge and cashiers got me signed up for discounts
The product I came to buy was not in…
The product I came to buy was not in stock, They were.
Loose small markies, I think you have a supply distribution problem?
But I did find some other items to purchase.
Nice store and good prices
Staff are always nice and is generally cheaper than other pet shops. It also has a good range of own brand pet food.
Very helpful
I popped in to see the raw dog food options, spoke to the young lady there, she was very helpful and had some good advice
Friendly staff and good store overall
The supervisor/manager was very helpful when I needed worming medication.
Friendly and approachable
2nd injections were already paid for by…
2nd injections were already paid for by breeder but positive experience
Great experience at the willenhall…
Great experience at the willenhall branch, was having trouble with my pet club card, a young girl was happy to help me, because I didn't want to miss out on the great offers available with it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







