Jolly Tots Reviews 579

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the shopping experience pleasant and stress-free. People frequently highlight the excellent customer service, noting the team's patience and willingness to go above and beyond to assist with queries and product demonstrations. Consumers are also very satisfied with the products themselves, describing them as high-quality, sturdy, and well-made, with a fantastic range of options to suit various needs and budgets. Many reviewers appreciate the competitive and reasonable pricing, often finding better deals than elsewhere. The overall service is frequently described as seamless and efficient, with many people commending the quick and helpful communication.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and extensive product... See more

Product

Clients share positive opinions on product, highlighting the wide selection and quality. Many reviewers... See more

Service

People report positive experiences with service, consistently highlighting the helpfulness, professionalism,... See more

Price

Reviewers highlight positive aspects of price, consistently praising the excellent and competitive pricing.... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

We had a amazing experience today at jolly tots. There are lots of options to choose from. The customer service was great. Bought an amazing bundle with the help of David. Got suggested the most affor... See more

Rated 5 out of 5 stars

A 5 star review for Jolly Tots and in particular, David! The staff are always very helpful. We have virtually purchased nearly all of our things for our little one from this great family run business,... See more

Rated 5 out of 5 stars

Firstly, the we have bought every single bit for our daughter from this shop and never had a fault! She’s now turning one and we were looking for the perfect easy to use stroller, david and was an AMA... See more

Company replied


Company details

  1. #7 of 95 best companies in Baby shop

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Another fab shopping experience at Jolly Tots

This will be our third pushchair from Jolly Tots. David was very helpful, knowledgeable and attentive in advising us on what to select for our now 2.5 year old as a travel/every day pram. We always recommend you to everyone on the market for all things baby and child related.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer services and prices

We visited Jolly Tots on a friend's recommendation as my wife and I are expecting our first baby, and the experience was truly outstanding. From start to finish, the customer service and pricing were excellent.
We were initially served by Kiera, who was incredibly helpful while showing us a range of prams and car seats. She went above and beyond by walking us through all the colour options and guiding us on how to use the pram attachments. She also made sure we were fully informed about the store’s latest offers and deals.
After deciding on the Joie Finiti Flex Travel and Home Bundle, Louise was brilliant in letting us know which items were available immediately and what needed to be ordered. Finally, David handled the payment process with a friendly and helpful attitude, giving us a clear idea of when to come back for collection.
We highly recommend Jolly Tots to anyone searching for newborn and toddler items. Professional, friendly and great value!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

I have bought the full egg3 travel…

I have bought the full egg3 travel system from jolly tots Birmingham, plus next to me crib and bouncer. David in particular was very helpful and informative and helped myself and my husband a lot as we are first time parents and had a lot of questions! Will highly recommend!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! David and staff were amazing 😍 David knew his knowledge and understanding of every product.., highly recommend!!!!! So happy and excited to come back

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Used jolly tots 8 years ago for my daughter and 8 years on came back for my Neaphew!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent choice, price and customer service.

Recently visited the Evesham store to purchase a Nipper Wagon. The customer service was excellent. They let us try one in our boot to make sure it fits. There was no pressure to buy. The price was the best around and they even disposed of the excess packaging when we bought it so didn't have to take that home. Win win really!
If anyone wants somewhere to look at a variety of products this is the place to go.

25 April 2026
Rated 5 out of 5 stars

Staff were all very friendly and…

Staff were all very friendly and helpful. Kira sorted me out with a double buggy, bath, play mat and mattress. Nothing is ever too much trouble. I have been coming here for over 25 years and they have always been very helpful with what i have needed.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I’d like to thank Harvey for such a…

I’d like to thank Harvey for such a great experience from start to finish. I purchased a bundle of Nuna pushchair items, and everything was exactly as described at a great price. Delivery was quick and well organised, with everything arriving safely and on time. Communication was prompt, friendly, and very helpful throughout, which made the process easy and stress-free. It’s clear Harvey genuinely cares about his customers. I wouldn’t hesitate to recommend him to anyone.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

David helped me out with choosing our…

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different company and shop), David made the experience this time round much more relaxed and comfortable. I didn’t feel pressured into buying the first system I looked at. I went back the next day after having a think and brought the system.

Recommend David for help at Jolly Tots.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Staff were very welcoming and professional. Excellent customer service and great products. Brought a stroller for an amazing price, thank you!!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My family have used Jolly Tots many times over the years and have always had fantastic service and items. We seen David in the Birmingham store today and he was very helpful. Thank you David and Jolly Tots.

27 April 2026
Unprompted review

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