Jolly Tots Reviews 

623
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, making the shopping experience comfortable and stress-free. Many highlight the excellent customer service, noting that employees take the time to understand needs, offer demonstrations, and provide valuable advice without any pressure to buy. Reviewers are also very satisfied with the wide range of high-quality products available, often finding exactly what they need at competitive prices, which are frequently better than online or high street retailers. The overall service, from initial inquiries to product delivery and even assistance with loading items into cars, is consistently described as fantastic and efficient.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers consistently note positive experiences with product, often highlighting the excellent quality and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fantastic service... See more

Price

People report positive experiences with pricing, consistently finding great deals and competitive prices that... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting staff members for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

Found a deal on the Facebook page, spoke to someone there who confirmed the deal was in stock. We went to the Evesham location, great selection, staff were great, no pushy sales. Me and my wife spent... See more

Company replied

Rated 5 out of 5 stars

We went in today not knowing what we wanted at all! We were served by Louise who was just amazing! Nothing was too much trouble and she listened to my reservations and knew what to recommend! She put... See more

Company replied


Company details

  1. #2 of 92 best companies in Baby shop

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

623 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(623)

258 reviews in the last 12 months

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Rated 5 out of 5 stars

Another fab shopping experience at Jolly Tots

This will be our third pushchair from Jolly Tots. David was very helpful, knowledgeable and attentive in advising us on what to select for our now 2.5 year old as a travel/every day pram. We always recommend you to everyone on the market for all things baby and child related.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer services and prices

We visited Jolly Tots on a friend's recommendation as my wife and I are expecting our first baby, and the experience was truly outstanding. From start to finish, the customer service and pricing were excellent.
We were initially served by Kiera, who was incredibly helpful while showing us a range of prams and car seats. She went above and beyond by walking us through all the colour options and guiding us on how to use the pram attachments. She also made sure we were fully informed about the store’s latest offers and deals.
After deciding on the Joie Finiti Flex Travel and Home Bundle, Louise was brilliant in letting us know which items were available immediately and what needed to be ordered. Finally, David handled the payment process with a friendly and helpful attitude, giving us a clear idea of when to come back for collection.
We highly recommend Jolly Tots to anyone searching for newborn and toddler items. Professional, friendly and great value!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

I have bought the full egg3 travel…

I have bought the full egg3 travel system from jolly tots Birmingham, plus next to me crib and bouncer. David in particular was very helpful and informative and helped myself and my husband a lot as we are first time parents and had a lot of questions! Will highly recommend!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! David and staff were amazing 😍 David knew his knowledge and understanding of every product.., highly recommend!!!!! So happy and excited to come back

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Used jolly tots 8 years ago for my daughter and 8 years on came back for my Neaphew!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent choice, price and customer service.

Recently visited the Evesham store to purchase a Nipper Wagon. The customer service was excellent. They let us try one in our boot to make sure it fits. There was no pressure to buy. The price was the best around and they even disposed of the excess packaging when we bought it so didn't have to take that home. Win win really!
If anyone wants somewhere to look at a variety of products this is the place to go.

25 April 2026
Rated 5 out of 5 stars

Staff were all very friendly and…

Staff were all very friendly and helpful. Kira sorted me out with a double buggy, bath, play mat and mattress. Nothing is ever too much trouble. I have been coming here for over 25 years and they have always been very helpful with what i have needed.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I’d like to thank Harvey for such a…

I’d like to thank Harvey for such a great experience from start to finish. I purchased a bundle of Nuna pushchair items, and everything was exactly as described at a great price. Delivery was quick and well organised, with everything arriving safely and on time. Communication was prompt, friendly, and very helpful throughout, which made the process easy and stress-free. It’s clear Harvey genuinely cares about his customers. I wouldn’t hesitate to recommend him to anyone.

24 April 2026
Unprompted review

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