Jolly Tots Reviews 

623
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, making the shopping experience comfortable and stress-free. Many highlight the excellent customer service, noting that employees take the time to understand needs, offer demonstrations, and provide valuable advice without any pressure to buy. Reviewers are also very satisfied with the wide range of high-quality products available, often finding exactly what they need at competitive prices, which are frequently better than online or high street retailers. The overall service, from initial inquiries to product delivery and even assistance with loading items into cars, is consistently described as fantastic and efficient.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers consistently note positive experiences with product, often highlighting the excellent quality and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fantastic service... See more

Price

People report positive experiences with pricing, consistently finding great deals and competitive prices that... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting staff members for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

Found a deal on the Facebook page, spoke to someone there who confirmed the deal was in stock. We went to the Evesham location, great selection, staff were great, no pushy sales. Me and my wife spent... See more

Company replied

Rated 5 out of 5 stars

We went in today not knowing what we wanted at all! We were served by Louise who was just amazing! Nothing was too much trouble and she listened to my reservations and knew what to recommend! She put... See more

Company replied


Company details

  1. #2 of 92 best companies in Baby shop

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

623 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(623)

258 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an amazing experience today at…

I had an amazing experience today at jollytots, the staff were so helpful in helping me choose a new car seat for my little one, I was even shown a demonstration on how to install the car seat in my car which I appreciated. I have purchased many items from this small business and can not fault them at all. Really happy with my purchase and service.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a great service today

Had a great service today. Needed help with selecting a pushchair and was feeling indecisive. Louise not only helped us with selecting a pushchair, a crib and accessories but also helped with detailed information, comparison options and selecting the perfect travel system for us! Honestly couldn’t have asked for better service.

Prices were great too and considering there’s a sale on at the moment too- couldn’t resist. Will defo be back for my bouncer and changing mats 😍

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with our pram purchase

Very satisfied with our pram purchase. The quality and design are excellent, and it is easy to use and maneuver. The sales representatives Rachel and Louise were also very helpful and professionally demonstrated how to fold and operate the pram.We would confidently recommend.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Was looking for a pram set

Was looking for a pram set, found an advertisement on facebook, popped in to the shop and the staff couldn’t have been more helpful, there was no pushy sales just honest real advice 5* service would really recommend 🙏🏼

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Excellent customer service! Jollytots were able to provide next day delivery of a large costly item, something the brand main dealer could not. Helpful, pleasant and seamless transaction. I would go back to them again. - from a very happy childminder!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

All the staff are very welcoming as…

All the staff are very welcoming as soon as you enter the store. David helped us to find the best car seat. Always are go to shop for all our babies items as they always have fab deals thank you.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service from the door to payment…

Great service from the door to payment , helpful suggestions and support to meet our needs and wants for our baby girl
Thank you Kayleigh for being so helpful we have our pushchair and nursery set so far with them and will be going back again :)

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a bedroom set

Purchased a bedroom set, Kayleigh was a great help. Managed to get us the best possible price, Great friendly and welcoming atmosphere.
Will be back for more of our baby purchases.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. Upon walking in, Kiera came over to ask if I needed any help. I had a query on a stroller without a price and she went and got David who found a price for me and was happy to talk through all the pros and cons between the strollers I was looking at, and had great knowledge on helping me finally decide.
I have been coming to jolly tots for years and would always recommend them as you can look at the product in full detail before you buy.
Thank you for taking the time to help me today, I really appreciate it.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Maisie

We visited jolly tots in Evesham today and the staff were friendly and so helpful. As first time parents we weren’t sure where to start. Maisie was extremely helpful and ensured we understood the features of the pushchairs and car seats.
No pushy sales, just great customer service and good products at a good price. We walked away with the Nuna travel system on the same day for a great price. Highly recommend Maisie and the team. Thank you!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Pram system brought today

My daughter brought her pram today. We would like to thank the staff at Jolly Tots for all their knowledge in helping us pick the right pram system.

9 May 2026
Unprompted review

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