Jolly Tots Reviews 

632
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and friendly demeanor, making the shopping experience pleasant and stress-free. Many highlight the excellent customer service, noting that employees take the time to answer questions, offer demonstrations, and provide personalized advice without any pressure to buy. The product range is frequently described as fantastic, offering a wide selection of high-quality items to suit various needs and budgets, often at prices more competitive than other retailers. Reviewers also appreciate the overall service, from prompt communication and quick delivery to assistance with fitting car seats and carrying purchases to their cars.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Product

Reviewers mention positive feedback about product quality and selection, highlighting the wide range of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being welcoming,... See more

Price

Customers consistently report positive experiences with pricing, often finding items cheaper than the... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time visiting today to buy a newborn car seat which would fit with our two other children’s seats. Louise was so helpful, she gave us different recommendations, then come out to our car and show... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

I had a really great experience at Jolly Tots Pram Shop! The customer service was excellent from start to finish – the staff were friendly, knowledgeable, and genuinely happy to help. They took the... See more

Company replied


Company details

  1. #2 of 90 best companies in Baby shop

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

632 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(632)

267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent choice, price and customer service.

Recently visited the Evesham store to purchase a Nipper Wagon. The customer service was excellent. They let us try one in our boot to make sure it fits. There was no pressure to buy. The price was the best around and they even disposed of the excess packaging when we bought it so didn't have to take that home. Win win really!
If anyone wants somewhere to look at a variety of products this is the place to go.

25 April 2026
Rated 5 out of 5 stars

Staff were all very friendly and…

Staff were all very friendly and helpful. Kira sorted me out with a double buggy, bath, play mat and mattress. Nothing is ever too much trouble. I have been coming here for over 25 years and they have always been very helpful with what i have needed.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I’d like to thank Harvey for such a…

I’d like to thank Harvey for such a great experience from start to finish. I purchased a bundle of Nuna pushchair items, and everything was exactly as described at a great price. Delivery was quick and well organised, with everything arriving safely and on time. Communication was prompt, friendly, and very helpful throughout, which made the process easy and stress-free. It’s clear Harvey genuinely cares about his customers. I wouldn’t hesitate to recommend him to anyone.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

David helped me out with choosing our…

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different company and shop), David made the experience this time round much more relaxed and comfortable. I didn’t feel pressured into buying the first system I looked at. I went back the next day after having a think and brought the system.

Recommend David for help at Jolly Tots.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Staff were very welcoming and professional. Excellent customer service and great products. Brought a stroller for an amazing price, thank you!!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My family have used Jolly Tots many times over the years and have always had fantastic service and items. We seen David in the Birmingham store today and he was very helpful. Thank you David and Jolly Tots.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I was so impressed by the service…

I was so impressed by the service received from Tom today at the Evesham store. He explained everything so well, was happy to discuss different options and price ranges, and was honestly so helpful. We walked away very happy with our purchase!
The price range here is also really good. I’d recommend to any new mums

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Everytime I come to jolly tots be an emergency and need something or I’m just having my usual baby browse for new finds they have got me sorted especially would like to thank David he makes me feel warm and welcomed and is just overall so resourceful and so helpful I couldn’t thank him enough.
Guys keep up the good work absolutely smashing it and I highly recommend you to all the mamas I know
Thank you once again
Laila x

21 April 2026
Unprompted review
Rated 5 out of 5 stars

David helped me and my partner today,

David helped me and my partner today,
Warm welcome in store we walked in needing everything for our first child.
Plenty of advice and demos on things we liked.
Easy transaction over all great service
Will be first choice shop for anything else we need.
Thank you

20 April 2026
Unprompted review

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