Jolly Tots Reviews 

636
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and friendly demeanor, making the shopping experience pleasant and stress-free. Many highlight the excellent customer service, noting that employees take the time to answer questions, offer demonstrations, and provide personalized advice without any pressure to buy. The product range is frequently described as fantastic, offering a wide selection of high-quality items to suit various needs and budgets, often at prices more competitive than other retailers. Reviewers also appreciate the overall service, from prompt communication and quick delivery to assistance with fitting car seats and carrying purchases to their cars.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Product

Reviewers mention positive feedback about product quality and selection, highlighting the wide range of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being welcoming,... See more

Price

Customers consistently report positive experiences with pricing, often finding items cheaper than the... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time visiting today to buy a newborn car seat which would fit with our two other children’s seats. Louise was so helpful, she gave us different recommendations, then come out to our car and show... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

I had a really great experience at Jolly Tots Pram Shop! The customer service was excellent from start to finish – the staff were friendly, knowledgeable, and genuinely happy to help. They took the... See more

Company replied


Company details

  1. #2 of 90 best companies in Baby shop

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

636 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(636)

267 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you so much

Everytime I come to jolly tots be an emergency and need something or I’m just having my usual baby browse for new finds they have got me sorted especially would like to thank David he makes me feel warm and welcomed and is just overall so resourceful and so helpful I couldn’t thank him enough.
Guys keep up the good work absolutely smashing it and I highly recommend you to all the mamas I know
Thank you once again
Laila x

21 April 2026
Unprompted review
Rated 5 out of 5 stars

David helped me and my partner today,

David helped me and my partner today,
Warm welcome in store we walked in needing everything for our first child.
Plenty of advice and demos on things we liked.
Easy transaction over all great service
Will be first choice shop for anything else we need.
Thank you

20 April 2026
Unprompted review
Rated 5 out of 5 stars

We visited today as we was recommended…

We visited today as we was recommended this place by a friend. We was greeted as soon as we entered and stumbled across a pram which we really liked. David was super helpful in showing us what was included in the bundle and showing us the inns and outs of the pram. We ended up choosing the pram bundle and added on the extra car seat and isofix. We was really happy with all the help we got with choosing our pram and would recommend this place to everyone. Thanks again for all your help.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Jolly tots in our opinion is the best…

Jolly tots in our opinion is the best baby store, we were made to feel very welcome, staff are friendly and approachable. Prices were competitive and the deals were of amazing value. The staff took the time to show you how the pushchair works and how everything fits together. Louise who processed our order was lovely and very helpful. Closer to our due date we will definitely be back to jolly tots!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing knowledge and friendly staff

I was struggling with which travel stroller to purchase. I came down to a few strollers and asked Jolly Tots through TikTok how they compare. The staff were knowledgeable and gave me the information I needed to make my decision.
The stroller arrived in two days, packed safely and with everything inside.
I would 100% repurchase with Jolly Tots again as I know they are reliable and friendly!
Thank you

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent!
Staff are super friendly, have loads of knowledge and more than happy to help with everything.
I have brought everything here from cots to pushchairs to accessories and will always recommend to others!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service really welcoming and friendly, great selection to choose from and the staff were really knowledgeable.
Excellent prices aswell you can save a lot compared to online, HIGHLY recommend!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Car seats

Went in store today to find some new car seats for our growing family to fit in our car, we had some help off a man who worked there named David who really helped us decide wha was going to be best for our situation, absolutely fantastic customer service

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Fast responses, informative answers to all my questions and honestly smooth payment and delivery. Also great offers- cheaper than high street retailers alongside longer Guarantee.

Thank you.

26 March 2026
Rated 5 out of 5 stars

Served by David

Served by David, absolutely amazing service. Sorted us a wicked price on absolutely everything we needed for a new born and also chucked in some freebies!

Thanks David

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Keira for helping…

Thank you so much to Keira for helping me and my partner choose a double buggy for our daughters. Super helpful and very professional. Thank you so much!

12 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you so much for such a lovely review ❤️

Rated 5 out of 5 stars

Amazing store!

Great customer service and knowledge on products. Have brought numerous product from Jollytots and have been exceptionally happy with each of them.

12 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you 🙏

Rated 5 out of 5 stars

Louise went out her way to ensure I…

Louise went out her way to ensure I could get fast delivery. Brilliant shop and the ex display they have in is always bargains.

9 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review. Louise is great ❤️

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