Jolly Tots Reviews 

624
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, making the shopping experience comfortable and stress-free. Many highlight the excellent customer service, noting that employees take the time to understand needs, offer demonstrations, and provide valuable advice without any pressure to buy. Reviewers are also very satisfied with the wide range of high-quality products available, often finding exactly what they need at competitive prices, which are frequently better than online or high street retailers. The overall service, from initial inquiries to product delivery and even assistance with loading items into cars, is consistently described as fantastic and efficient.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers consistently note positive experiences with product, often highlighting the excellent quality and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fantastic service... See more

Price

People report positive experiences with pricing, consistently finding great deals and competitive prices that... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting staff members for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

Found a deal on the Facebook page, spoke to someone there who confirmed the deal was in stock. We went to the Evesham location, great selection, staff were great, no pushy sales. Me and my wife spent... See more

Company replied

Rated 5 out of 5 stars

We went in today not knowing what we wanted at all! We were served by Louise who was just amazing! Nothing was too much trouble and she listened to my reservations and knew what to recommend! She put... See more

Company replied


Company details

  1. #2 of 91 best companies in Baby shop

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

624 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(624)

259 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing staff

Amazing staff, very helpful and really good prices of all items. They are on of our favourite baby shops and we have been going there since before my daughter was born and it’s amazing.

29 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Amazing thank you for a lovely review

Rated 5 out of 5 stars

We are First time parents

We are First time parents, made to feel very welcome on arrival, had a lot of questions. Shout out to Louise who was very helpful with us and very patient. Highly recommend this place.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great sales team!

Louise was really helpful pointing out different options that would be suitable for ourselves. Showed various different options and overall was really easy for us to decide the best option at a great price due to the Nuna weekend sale! Highly recommend to anyone who is unsure of which option is most suitable.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my partner purchased a full…

Myself and my partner purchased a full travel system. From start to finish Leigha made the experience enjoyable and stress free. Would highly recommended as the service was very personal and the price was extremely competitive!

28 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a lovely review

Rated 5 out of 5 stars

Amazing Experience 10/10

Came in with my partner and my mom to look for a travel system, we only planned to browse we didn’t plan on buying today, but the staff were ever so helpful and shown us everything we needed to know about the system we were looking at, they shown us how to take it apart and place each items onto each other and how to fold it up and answered every single question we had, we ended up buying that exact travel system because we fell in love with it and couldn’t part from it, special thank you to Rachel the lady that helped us :)

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Rachel and ordered 2 ex…

I spoke with Rachel and ordered 2 ex display car seats. Rachel was really helpful and my car seats arrived the next day. Really fantastic service and 2 car seats in brand new condition at a fraction of the price.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Dave was a great help

Dave was a great help! Explained everything thoroughly and we are happy with playing our pre order for the chestnut bundle and isofix ! Very helpful and a smooth process, definitely recommend 👌

23 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much for such a lovely review 👏

Rated 5 out of 5 stars

Got served by member of staff Rachel…

Got served by member of staff Rachel for my babies pushchair she was absolutely amazing and great help... all the staff are helpful and do the best baby stuff. Do check them out guys they are fab and the cheapest you could get!

23 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a great review. We think Rachel is pretty special too ❤️

Rated 5 out of 5 stars

Amazing staff

David was super helpful in finding us a suitable car seat for our 3 year old. He offered to fit it for us as we were in a rush and ran through the best options for us. Thank-you so much

23 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for your kind words

Rated 5 out of 5 stars

The staff were very welcoming and…

The staff were very welcoming and approachable. Staff allowed us to try different pushchairs in car to check fit. They price matched our pushchair, unboxed it and put it all together. Service at Jolly tots is unmatched!

22 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Brilliant so pleased that the Birmingham store offered such great service

Rated 5 out of 5 stars

10/10 service from Harvey

10/10 service from Harvey, show and tell skills are impeccable and really helpful

22 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

We are super proud of Harvey and think he is great too ❤️

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