Jolly Tots Reviews 

639
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, often providing personalized assistance and demonstrations. People appreciate the fantastic range and high quality of products, coupled with efficient service and a no-pressure sales approach. Many reviewers also highlight the excellent prices, often finding them competitive and better than online options. Consumers consistently report an excellent overall service experience, characterized by smooth transactions and a comfortable shopping environment. Many people also appreciate the convenience, including helpful assistance with car seat fittings and carrying items to their car.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Product

Reviewers mention positive feedback about product quality and selection, highlighting the wide range of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being welcoming,... See more

Price

Customers consistently report positive experiences with pricing, often finding items cheaper than the... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time visiting today to buy a newborn car seat which would fit with our two other children’s seats. Louise was so helpful, she gave us different recommendations, then come out to our car and show... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

I had a really great experience at Jolly Tots Pram Shop! The customer service was excellent from start to finish – the staff were friendly, knowledgeable, and genuinely happy to help. They took the... See more

Company replied


Company details

  1. #2 of 92 best companies in Baby shop

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(639)

274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are First time parents

We are First time parents, made to feel very welcome on arrival, had a lot of questions. Shout out to Louise who was very helpful with us and very patient. Highly recommend this place.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great sales team!

Louise was really helpful pointing out different options that would be suitable for ourselves. Showed various different options and overall was really easy for us to decide the best option at a great price due to the Nuna weekend sale! Highly recommend to anyone who is unsure of which option is most suitable.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my partner purchased a full…

Myself and my partner purchased a full travel system. From start to finish Leigha made the experience enjoyable and stress free. Would highly recommended as the service was very personal and the price was extremely competitive!

28 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review

Rated 5 out of 5 stars

Amazing Experience 10/10

Came in with my partner and my mom to look for a travel system, we only planned to browse we didn’t plan on buying today, but the staff were ever so helpful and shown us everything we needed to know about the system we were looking at, they shown us how to take it apart and place each items onto each other and how to fold it up and answered every single question we had, we ended up buying that exact travel system because we fell in love with it and couldn’t part from it, special thank you to Rachel the lady that helped us :)

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Rachel and ordered 2 ex…

I spoke with Rachel and ordered 2 ex display car seats. Rachel was really helpful and my car seats arrived the next day. Really fantastic service and 2 car seats in brand new condition at a fraction of the price.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Dave was a great help

Dave was a great help! Explained everything thoroughly and we are happy with playing our pre order for the chestnut bundle and isofix ! Very helpful and a smooth process, definitely recommend 👌

23 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much for such a lovely review 👏

Rated 5 out of 5 stars

Got served by member of staff Rachel…

Got served by member of staff Rachel for my babies pushchair she was absolutely amazing and great help... all the staff are helpful and do the best baby stuff. Do check them out guys they are fab and the cheapest you could get!

23 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a great review. We think Rachel is pretty special too ❤️

Rated 5 out of 5 stars

Amazing staff

David was super helpful in finding us a suitable car seat for our 3 year old. He offered to fit it for us as we were in a rush and ran through the best options for us. Thank-you so much

23 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you for your kind words

Rated 5 out of 5 stars

The staff were very welcoming and…

The staff were very welcoming and approachable. Staff allowed us to try different pushchairs in car to check fit. They price matched our pushchair, unboxed it and put it all together. Service at Jolly tots is unmatched!

22 March 2026
Unprompted review
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Reply from Jolly Tots

Brilliant so pleased that the Birmingham store offered such great service

Rated 5 out of 5 stars

10/10 service from Harvey

10/10 service from Harvey, show and tell skills are impeccable and really helpful

22 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

We are super proud of Harvey and think he is great too ❤️

Rated 5 out of 5 stars

Jolly tots is the best place to go for…

Jolly tots is the best place to go for any nursery/baby items ! We purchased our pram at a really great price and it was shipped and delivered the very next day. The customer care is 100% and they will help you every step of the way.

19 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Wow thank you for such kind words

Rated 5 out of 5 stars

Stroller

We purchased a stroller from yourselves on the 17/03. The sales team were fantastic at answering a few questions I had about the stroller. Following the questions I purchased the stroller which was a ex display. The stroller was delivered to my home the next morning, it was in fantastic condition and looked brand new.
We have purchased a number of other things from Jolly tots including car seats and an other stroller. We have always been so impressed with the service.
Thanks again.

17 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Amazing thank you for your support

Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Jolly Tots Pram Shop! The customer service was excellent from start to finish – the staff were friendly, knowledgeable, and genuinely happy to help. They took the time to answer all my questions and made sure I felt confident in my choice without any pressure.
The range of products is fantastic, with plenty of options to suit different needs and budgets. The quality of the prams and accessories is clearly very high, and everything is well presented in-store.
What stood out most was how attentive and patient the team were, making the whole experience smooth and enjoyable. I would definitely recommend Jolly Tots to any parent or parent-to-be looking for great service and quality products!
Thank you again for such a positive experience 😊

18 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

What a lovely detailed review. Thank you so much for your review it means the world 🌍

Rated 5 out of 5 stars

100% recommend

Jolly tots is great. Has a wide variety of pushchairs to look at and physically try which is rare as alot of pushchairs you can only view online. Definatly recommend. David was really helpful and built the pushchair for us which was great.

18 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a kind review. We love David we are glad to do too ❤️

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