In April 2024 I made an order costing 33€uro, I never received it and I did not get any response to my messages.
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See what reviewers are saying
Other than my soda-can Seal & Sip Tops taking a tad longer to come than expected, probably my own impatience, they came, they are exactly what I hoped! (I’d had them years ago but hadn’t seen them a... See more
After reading the 1st few reviews I have decided against purchasing from this company, despite the 24/7helpline being pretty helpful. They have completley changed my mind. The thought of non deliver... See more
Company replied
Scam!!!! Customer service is non reachable through phone. Email response is automated generated. Kept getting the same response. Never received my order. Fake order #. Spent 40.00 on a device. Never... See more
Company replied
Company details
Information provided by various external sources
You’ve just found the greatest online store for most of your needs. Browse our website and stay tuned to our social media for great discount opportunities. Send all inquiries to support@joopzy.com or contact us via live chat on our website. We'll try to resolve any issues as soon as possible.
Contact info
United States
- support@joopzy.com
- joopzy.com
People also looked at
This online store is usually helpful…
This online store is usually helpful for shoppers who buy in bulk like
me,as they provide regular customers with special coupons and send
tracking information for each item within several days.
29 November 2018
Unprompted review
Reply from Joopzy
Dear Allie,
It’s our goal to deliver the highest quality of service to all of our customers.Thank you for such a positive feedback !
Best Regards,
Emma
You are the best to grab my attention…
You are the best to grab my attention and interest to the products
listed on this site. Images are bright and catch my eyes.
29 November 2018
Unprompted review
Reply from Joopzy
Dear Jane,
It’s our goal to deliver the highest quality of service to all of our customers.Thank you for such a positive feedback !
Best Regards,
Emma
Had problem with order
Had problem with order. Ordered 3 items instead of 2. Wrote to support and they responded me same day. Got paypal refund day after and received 2 items. Good support, I recommend.
27 November 2018
Unprompted review
Reply from Joopzy
Dear Milton,
It’s our goal to deliver the highest quality of service to all of our customers.Thank you for such a positive feedback !
Best Regards,
Emma
Ordered an item
Ordered an item. Arrived within 15 days. Happy with quality. Seems legit to me.
27 November 2018
Unprompted review
Reply from Joopzy
Dear Raynard,
It’s our goal to deliver the highest quality of service to all of our customers.Thank you for such a positive feedback !
Best Regards,
Emma
i seen an ad on ig that joopzy had…
i seen an ad on ig that joopzy had nintendo nes for a good price never received the game after paying and also there is no number to even talk to anyone !! what a scam lesson learned!
27 November 2018
Unprompted review
Reply from Joopzy
Dear Ashley,
I can understand your concern, however, according to your tracking number your item delivered on November 29, 2018 . So, if you did not receive the item, please contact with your local post office and inform them about this problem.
Also, please keep us informed, too because it is essential for us to deliver the highest quality of service.
Best Regards,
Helena
trustworthy seller you can rely on getting your item
I received my item it may take longer than usual but the seller is reliable and trustworthy. I would buy from them again !!
22 November 2018
Unprompted review
Reply from Joopzy
Dear Hugo,
It’s our goal to deliver the highest quality of service to all of our customers. Thank you for such a positive feedback !
Best Regards,
Emma
No way to cancel order
Placed an order for one item, and immediately tried to cancel. There is no way to cancel an order. I emailed them and they said they would cancel it if they could. Days later I get an email that it shipped.
20 November 2018
Unprompted review
Reply from Joopzy
Dear Steve,
Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Unfortunately, your order has already shipped to the address which you indicated, so we were not able to cancel it.
Best Regards,
Emma
Scam
Scam! Please don't use Joopzy, easy to be cheated as their website looks legitimate. They are frauds-that entice customers by showing cheaper price options. Please please stay away - I lost money already and fighting with my bank.
13 November 2018
Unprompted review
Reply from Joopzy
Dear Venkat,
We’re very sorry to hear that you had a bad experience at JOOPZY. It’s our goal to deliver the highest quality of service to all of our customers so we’d love to learn a little bit more about what prompted your feedback.
If you have ordered product and didn't receive it or have any complain about your order , email me your order number to info@joopzy.com. Use "Venkat-RW" as an email topic.
I will do my best to investigate this issue as soon as possible. The process should take no longer than 1 business day.
Hopefully, we can work out this issue. Looking forward to your reply.
Best regards,
Emma
Joopzy's horrible
I received this email from joopzy. Now they're telling me I won't get a refund until I give them a 5 star review. Note here that they can't spell either. It appears as though children make up their customer support department. Like I said before, this company is a scam. Do NOT give them your business!
We now that we have let you down and ready to solve this issue right now.If you do not understand it in a wrong way,we would like to compensate our mistake, by offering you special suggestion:We kindly ask you just delete your negative review about Joopzy. Then,instead of it, give a 5 star, write something good about us and get your money back.As soon as you delete your review and write a good one,you will be provided with a full refund.
31 October 2018
Unprompted review
Reply from Joopzy
Dear Kelly,
Sorry to hear that you had a bad experience at JOOPZY. Can you please email us your order number. There must be an internal misunderstanding between our employees, and I apologize for this. Promise it will be last "rep".
Our email: info@joopzy.com
Best Regards,
Emma
Reply from Joopzy
Dear Levori,
We’re very sorry to hear that you had a bad experience at JOOPZY. It’s our goal to deliver the highest quality of service to all of our customers so we’d love to learn a little bit more about what prompted your feedback.
If you have ordered product and didn't receive it , email me your order number to support@joopzy.com. Use "Levori-RW" as an email topic.
I will do my best to investigate this issue as soon as possible. The process should take no longer than 1 business day.
Hopefully, we can work out this issue. Looking forward to your reply.
Best regards,
Emma
I didn't get my order despite my emails…
I didn't get my order despite my emails to them as regards my address and it took forever to even respond. That's is definitely my last shopping experience there.
16 October 2018
Unprompted review
Reply from Joopzy
Dear Ola,
I am very sorry to hear that you had such a negative experience at Joopzy. Please, email me your order number to info@joopzy.com. Use this "Ola- RW" as an email topic. I will do my best to investigate this issue as soon as possible. The process should take no longer than 1 business day.
Hopefully, we can work out this issue. Looking forward to your reply.
Best regards,
Emma.
Joopzy has never disappointed me
Joopzy has never disappointed me. You can find just about anything you need at a good price.
28 September 2018
Unprompted review
Reply from Joopzy
Dear Rafi,
It’s our goal to deliver the highest quality of service to all of our customers. Thank you for such a positive feedback !
Best Regards,
Emma
After I post a bad review
After I post a bad review, finally I got an email saying that they will refound my money and understanding, how upset I been for the situation, I'm happy now, I'm please that I will get my money back. 5 start for that
Thank you Ericka
20 September 2018
Unprompted review
Reply from Joopzy
Dear Ericka,
It’s our goal to deliver the highest quality of service to all of our customers.
Thank you for such a positive feedback !
Best Regards,
Emma
This is a great place to purchase…
This is a great place to purchase birthday gifts! You can find someone's Joopzy wish list and pick something off there! That way you know you've bought something they want!
19 September 2018
Unprompted review
Reply from Joopzy
Dear Sofi,
It’s our goal to deliver the highest quality of service to all of our customers.
Thank you for such a positive feedback !
Best Regards,
Emma
Tried Multinational Spray Cleaner set…
Tried Multinational Effervescent Spray Cleaner Set though I was doubted it would work but tried since it was not expensive. It's not a set as they say - it dose not include the bottle. It dose not clean anything and it dose not work.
18 September 2018
Unprompted review
My Favourite Site
I have compared popular shopping websites for product quality,shipping, and customer experience,then realized that only Joopzy really makes my shopping easy. Most of the time i ordered several products at once and all of them arrived at the same time.Besides,someone in customer service is easy to reach either by e-mail or social media and she/he can provide me with a tracking number show the status of my orders.I highly recommend it to e-shopping lovers like me
17 September 2018
Unprompted review
Reply from Joopzy
Dear Aziza,
It’s our goal to deliver the highest quality of service to all of our customers. Thank you for such a positive feedback !
Best Regards,
Emma
This is Bulls***t
This is Bull***t! Bought Multifunctional Effervescent Spray Cleaner, they should be white tablets but I received blue tablets... doesn't clean shirt.. and I got my LIMBO spinner today 2months after ordering and it's not even the same one... *spins for hours* spun for like 5 seconds... SCAM!
6 September 2018
Unprompted review
they refund me the money
1 September 2018
Unprompted review
Reply from Joopzy
Dear Ita,
It’s our goal to deliver the highest quality of service to all of our customers.
Thank you for such a positive feedback !
Best Regards,
Emma
I’ll be contacting my bank
I’ll be contacting my bank, ordered shoe cleaner from this crooked company months ago. It never came
24 August 2018
Unprompted review
Reply from Joopzy
Dear Devin,
I can understand your concern, however, according to your tracking number your items delivered on August 8, 2018 . So, if you did not receive the items, please contact with your local post office and inform them about this problem.
Also, please keep us informed, too because it is essential for us to deliver the highest quality of service.
Best Regards,
Emma
*SCAM ALERT* Do not purchase the…
*SCAM ALERT* Do not purchase the Multifunctional Effervescent Spray Cleaner I ordered what I thought would be white tablet pills that go into water in a spray bottle. I received small blue tablets that just evaporate and turns water blue. IT CLEANS NOTHING! *SCAM ALERT*
19 August 2018
Unprompted review
Reply from Joopzy
Dear Carlito,
We’re very sorry to hear that you had a bad experience at JOOPZY.
In order to be able to help you in the resolution of your problem, i needed an evidence (video/photo) of the product, because this issue was unexpected problem as we take all precautionary steps in order not to face our customers with late delivery or other unexpected issues . After this procedure , in order to componsate our mistake i processed your refund, and you should to see the amount re-appear in your bank account on December 26 , 2018 as our system shows.
Once again i apologize to you for all unexpected problems. i would appreciate your support on this matter.
Best Regards,
Helena
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