Josa Ac Reviews 

117
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent company. From a seem less installation a few years ago to A problem in the middle off the recent heatwave that was fixed and sorted within 48 hours. Jess has always been so helpful and acc... See more

Rated 5 out of 5 stars

We had the best ever experience from the moment we contacted Jess to arrange a visit and quote to the installation of three toshiba units. Lee is an aircon expert and has been doing it all his work... See more

Rated 5 out of 5 stars

What an excellent Family Business from my initial enquiry with Jess who answered all my questions and keeping me updated through out To Lee coming out to give us 5 quotes on various systems a... See more

Rated 5 out of 5 stars

Great communication from the start. Site assessment for viability. Very detailed quote, multiple options offered with different systems, manufacturers, warranty lengths and prices. All explained real... See more

Company details

  1. Air Conditioning Contractor

Written by the company

We have worked with a vast array of customers nationwide completing professional installs of air conditioning in bedrooms, offices, conservatories and home gym spaces. Our family is the most important thing to us and this shines through in the service we like to deliver to our customers as we know how important having the right customer service is, especially when it involves us coming into your home or business. We pride ourselves on ensuring a relaxing, luxury experience is had by all our customers and will always listen to any questions or queries you may have before we enter your home or business. Josa-AC strives to ensure a stress and hassle free experience and to create trust and confidence with all our customers, all whilst providing alternative, energy efficient heating and cooling solutions to all domestic and commercial settings. We are fully insured and all our engineers hold the F-Gas qualification, meaning we can safely and legally handle the refrigerant used within air conditioning and refrigeration systems. Health and Safety is always important to us and we are registered with Safe Contractor and CHAS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

117 reviews

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4.9

All reviews

(117)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent from first visit to…

Excellent from first visit to installation. I can not recommend Lee @ JOSA enough, Lee and the whole team clearly have a lot of pride in what they do as the service the offer is more than 5 stars.

9 August 2023
Unprompted review
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Reply from Josa Ac

Thanks so much for leaving such a great review! We really appreciate it :-)
We really enjoyed working with you and hopefully look forward to working with you again in the future!
Thank you :-)

Rated 5 out of 5 stars

Two young lads Jay and Ross did my…

Two young lads Jay and Ross did my installation. Very curteous, super efficient and very friendly. The job was done on time as promised, more than exceeded my expectations, or should I say that of my Labrador as she can't take her coat off, and she loves lying on the carpet now. Made a vast difference to my own existence too as this place is so different with A/C. I would recommend Josa to anyone thinking of getting A/C, one of the best firms i've dealt with in a long time.

7 July 2023
Unprompted review
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Reply from Josa Ac

Hi Pete, thank you so much for taking the time to leave such a lovely review, we really appreciate it!
I am glad yourself and the Lab are happy with the air conditioning :-)
We look forward to hopefully working again with you in the future!
Thanks again :-)

Rated 5 out of 5 stars

First class service

First class service. A quick response to initial enquiry and choice of great quality products offered and explained. Then a brilliant installation, hassle free and with training especially with app control.
A big thankyou from my wife and I.

5 June 2023
Unprompted review
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Reply from Josa Ac

Thank you so much for the review! We are glad you like the final result and it was a pleasure to work with you :) JOSA AC Team

Rated 5 out of 5 stars

Air con unit in summerhouse .…

Recently had an air con unit fitted in a summerhouse . The two lads who fitted it were very polite and professional. They took away all the packaging and also helped me set up the wi fi on my phone, then explained all the settings .
Highly recommended service .. thankyou

12 May 2023
Unprompted review
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Reply from Josa Ac

Thank you so much for the review! I'm glad you enjoyed the process and it was great to work with you :)

Rated 5 out of 5 stars

Top of the form for service.

I have been very impressed with relationship I formed with this company from the moment I first spoke to them to the full installation and the instructions how to use the remote and the after service. l was recommended by a neighbour to give them opportunity. I would strongly recommend them to anyone who wants air-con. They are 5 star in my book.

6 May 2023
Unprompted review
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Reply from Josa Ac

Hi David! Thank you so much for the review- it was a pleasure working with you. Our team are glad to hear you enjoyed the process and thank you for recommending us! JOSA-AC Team :)

Rated 5 out of 5 stars

Excellent service and highly recommend!

Jess and her team were very friendly and professional, all our questions were answered before the installation.
Of course, Lee and his team have done an amazing job, we can't recommend this company more, great service!

21 April 2023
Unprompted review
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Reply from Josa Ac

Thank you so much for the review! We are glad you enjoyed our service, and thank you for recommending us :) JOSA-AC Team

Rated 5 out of 5 stars

Absolutely perfect service and product

It's so rare these days that you get such a high standard of professionalism from first enquiry through to installation and aftercare. I was nervous about my heating/cooling choice and I felt so reassured by the deep knowledge and the way that the project was taken off of my hands and completed with brilliant communication throughout. I quite genuinely can't recommend Josa any more highly. The absolute perfect transaction :)

15 April 2023
Unprompted review
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Reply from Josa Ac

Thank you so much for the review! - it is much appreciated and we are glad you enjoyed the process and are happy with the final product :) JOSA -AC Team

Rated 5 out of 5 stars

Josa- AC air conditioning

Very rarely does a service post Covid exceed your expectations. From the outset the service has been excellent. Lee is very friendly and talked us through the choices and process. He is an expert in refrigeration engineering and passionate about his job. Jess has kept us up to date with regular emails. The men that fitted the AC unit were polite, tidy and highly professional, a real credit to their company and demonstrates good management and training by this company. I would not hesitate in recommending this company, excellent from start to finish.

30 March 2023
Unprompted review
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Reply from Josa Ac

Hi Gerard! We really appreciate your lovely review- It was a pleasure working with you. Thank you supporting our business and further recommending our services. We look forward to hopefully working with you again soon :) JOSA-AC Team

Rated 5 out of 5 stars

Highly recommend this company

Quick to respond to enquiry. Quick to visit and assess requirements. Very good at listening to customer and their needs.
Installation team professional, good workmanship and friendly. Installed an air conditioning unit for a large conservatory. The weather was miserable and still they got the job done in good time. They were very helpful with the app training for this unit.
Highly recommend this company.

9 March 2023
Unprompted review
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Reply from Josa Ac

Hi David, thank you so much for the lovely review- We really appreciate it! We are glad you enjoyed the installation process and thank you for recommending the company - JOSA-AC Team :)

Rated 5 out of 5 stars

First Class Company

From my initial phone enquiry to install in a week.. What a service!! Everything from start to finish was very professional and nothing was too much trouble. A rare company that does exactly what it says it will do. From prompt return of phone calls & Emails to a very friendly and tidy install. I wouldn't hesitate to recommend Josa to anyone wanting Air conditioning. Keep up the outstanding work Jess / Lee and the team.

10 March 2023
Unprompted review
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Reply from Josa Ac

Hi Chris! Thank you so much for such an amazing review, we really do appreciate you taking the time to write this. Thanks again for your custom and we hopefully look forward to working with you again soon :-)

Rated 5 out of 5 stars

This is how to operate a company correctly

Everything about this company is first class, from initial contact to prompt survey and quotation to the full installation by highly professional engineers. They take a pride in providing the customer a service that fully meets their expectations.

24 February 2023
Unprompted review
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Reply from Josa Ac

Hi Malcolm, thank you so much for the lovely review :) We are very glad you enjoyed the process and hope everything goes well with your air conditioning! Many thanks :) The JOSA-AC Team.

Rated 5 out of 5 stars

Very professional knew exactly what…

Very professional knew exactly what they were doing first rate install cleaned and hovered up after install gave full demo of system absolutely can't fault them great job guys

17 February 2023
Unprompted review
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Reply from Josa Ac

Hi Robert, thank you so much for the review! We really appreciate it.
It was a pleasure to work with you and hopefully look forward to working with you again in the future - many thanks JOSA-AC Team :)

Rated 5 out of 5 stars

From start to finish excellent tidy…

From start to finish excellent tidy work no problem to Highly recommend Lee at josa

28 January 2023
Unprompted review
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Reply from Josa Ac

Hi Stewart,
Thank you so much for the lovely review - we really appreciate it :-)
We hopefully look forward to working with you again in the future.
Thanks again :-)

Rated 5 out of 5 stars

I will definitely be recommending to…

I will definitely be recommending to friends and family. Very happy with the service received from Josa AC, from receiving the quote to the installation. Couldn't be happier.

22 December 2022
Unprompted review
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Reply from Josa Ac

Hi Stephen! Thank you so much for the lovely review, we really appreciate it 😊 It was a pleasure to work with you and we hopefully look forward to working with you again in the future! Thanks, Jess 😊

Rated 5 out of 5 stars

Excellent service

Came to give quote on time explained everything he planned to do once we accepted quote gave date for installation on day of installation arrived on time the work was all finished to a very high standard would highly recommend.

20 September 2022
Unprompted review
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Reply from Josa Ac

Hi Kevin, thank you for taking your time to write us a review! We are glad you enjoyed the experience and everything is going well with your installation :)

Rated 5 out of 5 stars

Great Company - Would Highly Recommend

Great communication with Lee, home visit and follow up quote received quickly. We received our installation date, installers came out - on time - very friendly, clean and professional service provided. We were thrilled with the service and guidance given on instructions to use. Professional and impressive service all round - we would highly recommend Josa AC.

7 September 2022
Unprompted review
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Reply from Josa Ac

Thank you for taking your time to write a review for us, it is much appreciated! We are glad you enjoyed our services and would recommend us :)

Rated 5 out of 5 stars

Excellent Service And Installion of our AC Unit

From the moment that we contacted JOSA-AC Services LTD until the job was completed we had a 5 Star service 'which is so rare nowadays in the UK', Lee Hellawell provided excellent two way communication from the 'initial enquiry stage' and actually installed the AC Unit himself with excellent attention to details, quality of workmanship and tidyness. I would positively recommend the company to anyone who is considering an Air Conditioning Unit / Heating Unit, they are a pleasure to work with.

15 September 2022
Unprompted review
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Reply from Josa Ac

Thank you for the lovely review Wes! It is much appreciated. It was a pleasure to work with you and thank you for supporting our business.

Rated 5 out of 5 stars

Top Job

We highly recommend JOSA - AC for their friendly and professional service. The guys who installed our air-con were consultative throughout re positioning of unit indoors and outside and their workmanship was impressive. Loved the fact that they tidied up after themselves , including taking away all packaging for recycling. We enjoyed a good night's sleep last night - at last !! We are considering having a second unit fitted in our conservatory which gets very hot in the Summer and freezing in the Winter so would be perfect in there to regulate the temperature as it's our favourite room to relax. We will most definitely recommend to friends and family . Thankyou to all at JOSA-AC

7 September 2022
Unprompted review
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Reply from Josa Ac

Thank you so much for the review David! We are glad you are enjoying your new air conditioning and considering us for further installations. We look forward to hear from you soon.
JOSA-AC Team :)

Rated 5 out of 5 stars

Superb installation by Lee and his…

Superb installation by Lee and his assistant, would not hesitate to recommend his Company to all prospective customers.
Many thanks
Terry

25 August 2022
Unprompted review
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Reply from Josa Ac

Hi Terry, thank you so much for the review! We hope everything is going well with the installation and we are glad you enjoyed the experience with the JOSA-AC team.

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