Joseph Joseph Reviews 5,088

Excellent company to deal with, over the years I have purchased many of their items. Recently I had in issue with my order and the level of customer service I received was outstanding. Promptly responded and dealt with my issue. I would highly recommend them!

Rarely write reviews. Moved to do so after JJ replaced an 8-year old bin under warranty just because of a faulty catch. Amazing customer service. Would highly recommend them. Not many companies go above and beyond like that these days.

I had an issue with the clip on my bin lid, where the lid no longer stayed shut, I emailed customer service and Amina was so helpful and quick to send me out a replacement. Very happy with the customer care and service

I recently contacted customer service regarding an issue with my salt and pepper mill set. Amina was very professional, understanding, and helpful throughout the process, and the matter was resolved quickly and fairly. I really appreciate the support and communication provided. Thank you again, Amina.

Amazing customer service!

We've had our Joseph Joseph Intelligent Waste Totem Compact Bin, 40L for 3 years, when the lid had broken. Kokila at Joseph Joseph customer services issued me a voucher equivalent to the bin amount. I purchased a new placement bin! Thank you!

What a fabulous company, after moving home this enabled me to purchase many items over the last month from Joseph Joseph, I will say without hesitation that I can highly recommend anyone wishing to purchase from here. I did have one problem, fabulous communication it was soon sorted thank you.

I returned four pump soap holders as after spending an hour trying to open them they ended up being impossible to do. The return process was absolutely painful as customer service was extremely difficult to deal with. I have bought a lot of their products but this was the limit so no more!

I bought an item from this company a month ago through Tchibo and never received it, it was marked as lost then delivered. I tried writing Tchibo who redirected me to Joseph Joseph whom I emailed and never got a response from. I’m trying to get a refund for my item to no avail. DO NOT BUY ANYTHING FROM THIS BRAND, it’s been a month since I purchased this item.

Despite having an issue with the chopping boards we purchased, George quickly and without any hesitation sorted and fixed our issue under a warranty we didn't know we even had. The replacement product was with us within 24 hours... couldn't ask for more. George was friendly and helpful throughout.

My 30L Titan bin lid mechanism broke after over 2 years and as it was still under the 3-year warranty, I contacted Joseph Joseph (on Friday) and the customer service rep I dealt with, Mariela, was professional and fast to respond. I received a replacement bin yesterday (Wednesday). I can't fault their customer service or speed at which they solved the problem! Thank you Mariela and Joseph Joseph!

George was an excellent help and dealt with my problem very quickly and efficiently whilst being professional and friendly at the same time.

Top class customer service received from George, replied instantly to my email, and sorted my issue immediately. Thanks again, George.

joseph joseph is a company that cares for their clients wholeheartedly they make amazing products that i use everyday almost. george took care of me with the utmost respect... i dont know if he ever sleeps as he took care of me during the night now thats extreme excellence in customer service you can put all your trust in george and joseph joseph

Lascio qui una recensione che ho scritto per il prodotto “Align™ 2-piece Easy-read Grey Measuring Jug Set” così è visibile a tutti anche se loro decideranno di non pubblicarla (metto 3 stelle così dal non penalizzare troppo, in quanto il resto dei prodotti che ho comprato da loro mi piacciono)

The cup does its job, however it was not specified on the page that the cup is made out of plastic; now, it also didn’t say that it was made out of another material, but, in my opinion, the product page through its images made it appear like if it were made out of glass.
This said, the cup feels cheap due to the material and the benefit of being able to read the measurement on top doesn't compensate this.
I don’t recommend, go for a glass measuring cup instead.
P.S I though about returning it, but to do so you must pay the return shipment, which in my case amounted to essentially the same price as the cup itself (again, the product page tricks you by saying that the returns are accepted but they don’t specify, if not in the terms of service which are buried in their website, that you must pay for them.)

Great customer service (from Annalise) at Joseph & Joseph, despite the responsibility actually sitting with the reseller (who wasn't so forthcoming). Easy to contact, quick response and resolved the issue without fuss.

I have over 20 utensils and kitchen/bathroom products from Joseph Joseph. All of them are loved and they always feel and look like quality.
I have recently received a 6 pots & pans set as a wedding gift. After 6 months of use they had some chipping issues.
I emailed the customer service about it and after a couple of exchanges with George, they agreed to send a replacement. Very kind and helpful. Greatly appreciated.
So far over 6 years of using their products, I have yet to be disappointed once.

I purchased an utensil set via Amazon. The spatula burnt at low temperature. I contacted JJ to see if they could replace the spatula instead of returning everything and they said not our problem, see Amazon. I did and got a refund. BUT they confirmed that their product would burn at 200C yet a frying pan operates between 150C and 260C. so its clearly not fit for purpose.

Excellent customer service received from Amina. Really friendly and helpful. I had a problem with a product and this was resolved quickly and efficiently. So grateful to have excellent customer service, thank you!

I ordered a 3-set of stainless steel saucepans that arrived with defects or showed defects at the very first use (despite carefully following the instructions).
The customer service took care of the issue and after sending details and photos of the issue they offered to replace the full set.
Amazing customer service.

Amina was so helpful in dealing with my query. They worked quickly and efficiently to resolve the issue. Such a welcome change to experience great customer service!