Joseph Joseph Reviews 5,110

Excellent customer service received from Amina. Really friendly and helpful. I had a problem with a product and this was resolved quickly and efficiently. So grateful to have excellent customer service, thank you!

I ordered a 3-set of stainless steel saucepans that arrived with defects or showed defects at the very first use (despite carefully following the instructions).
The customer service took care of the issue and after sending details and photos of the issue they offered to replace the full set.
Amazing customer service.

Amina was so helpful in dealing with my query. They worked quickly and efficiently to resolve the issue. Such a welcome change to experience great customer service!

The handle of one of my Joseph Joseph pots broke and after a note to the customer service team, Kokila did a wonderful job of issuing a store credit for me to order a replacement as the unit was in warranty. Very prompt and seamless process. Thanks

I Had an issue with a product but Mariela sorted it out very efficiently and arrange a replacement under warranty . Customer Service was very responsive and always polite.

Joseph Joseph knife block is of very poor quality. I have already had to replace the paring knife, now the next size up handle is on its last legs, and the bread knife handle has just completely failed.
Cannot recommend.
I have a cheap knife block set that I got as a housewarming present over 30yrs ago. Still going strong.

I purchased a large nest oven baking tray in December 2025. After only a few times of usage (within 4 months) the non-stick coating came off.

Disappointed, I emailed customer service providing photographic evidence. I received a prompt response from Ruth who swiftly arranged for a replacement baking tray. The matter was fully resolved without issue and within 2 days!

I had an issue with my shower shelf and contacted Joseph Joseph straight away. I received an email response very quickly acknowledging my disappointment and explaining that a replacement item was unavailable. I was offered a credit for the item at full price, even though I’d bought the item on sale. I was very impressed with the customer service - fast, efficient, acknowledging, and following up with action. Congratulations Joseph Joseph.

Customer Services genuinely helpful unlike so many retailers - once the sale transaction complete they do not want to help.

Inspiring & innovative household items. In addition a great customer services team

Delighted with my order, however, due to a very unhelpful courier, it took days to get to me. This was by no means Joseph Joseph’s fault but still annoying. Shout out to George who was extremely helpful and got it sorted in the end.

The help received from the customer service team once my call was escalated to a team manager was excellent. It would be great to see more items that can be replaced such as small lids for containers, glass items or pump dispenser replacements, would be great so not having to replace full items especially to help with recycling and landfill when products have to be discarded rather than replacement of a full item.

I've been a customer for a bit more than a year.
Life has been generous to me and after years of hard work and savings I moved to a new house in April 2025, first house and loads of excitements. I am a bit of a weirdo and like things same colour, same brand and etc, so from October 2024 I've started buying stuff to the new house, not gonna lie, very expensive stuff, but following the way I like. After spending loads they had a promo for Black Friday and here is what the story starts, knowing I've spent a lot they gave me a voucher with the value I could save on that Black Friday sales. That is customer service!

Then today the reason why I am writing this review.
This morning one of my 3 chopping board just broken in the middle, as I am a weirdo I simply can't live watching something missing in my counter, so emailed Joseph Joseph to ask if they offer a standalone board.

I've got an answer really quickly saying unfortunately they do not sell that separate but reminded me of the 24 months warranty, so we've got that sorted and a new set is being posted.

Massive thanks to Amina from Customer Service on her kindness and clear way to explain things.

And congrats to Joseph Joseph to be fair and keep the loyal customers happy.

George in customer service responded within 12 hours and resolved my issue - what a hero 👏

Customer service is a joke! paid a lot of money for a folio knife set with chopping boards. The paring knife has fell apart just over the warranty period. J+J customer service has no single replacement and told me to buy a new knife set at £100! they don’t care about customers it all about making money. Zero after sales service and will not use again! Just to add… a
10% off code was offered which is a joke! The whole set has gone in the bin as the other knives are also falling apart!

I did'nt expect a full replacement of the broken item, but that's what Joseph Joseph did.
So i am very happy about their service.

I recently had an issue with the lid mechanism on my Totem Compact 40L bin. Initially, I was disappointed as I no longer had the original proof of purchase, which made the guarantee process difficult.

However, I want to genuinely thank the Joseph Joseph Consumer Care team — especially Annalise — for the professionalism, patience and understanding throughout the entire process.

Although the issue could not be resolved through standard policy, the team took the time to review my case carefully and ultimately arranged a full replacement as a goodwill gesture.

This experience showed me that Joseph Joseph truly values its customers and stands behind the quality of its products. Excellent customer service and communication from start to finish.

Thank you again to Annalise and the team for your help.

There was a little rust in my bathroom sink accessories, I asked for help I was immediately assisted by Amina who helped and was very friendly. Thank you Amina !
I’m a fan of these products, so I’ll keep on buying them.

Amina really helpful in resolving a damaged product for me. Good service on this.

The grinding mechanism in my salt mill broke after almost exactly 2 years. I contacted customer services to see if I could purchase a replacement grinder mechanism as it was outside the guarantee period. However, the very helpful assistant instead sent me a gift card for their store as the salt mill was not in stock. Excellent customer service.

IronHub™ Wall-mounted Ecru Iron Storage Caddy

Bought this and stuck with it not usable with my ironing board! Website say fits with most but I have tried two and neither work. I asked JJ for a list of brands and models that do work, they said they couldn’t provide this and ‘ For reference, Joseph Joseph ironing boards are designed to be fully compatible with the IronHub’!
Why don’t they say that on the website, can’t see why there is not a list of possible products, if it fits most surely they have should have a list to know this?!