Ordering process was smooth and efficient. The office rang after my online purchase to confirm within 10 minutes. All my requests ( late delivery, driver to assist with 850k bag of gravel to be sp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The driver, Terry, asked where I wanted the 2 bulk bags (ballast and soil) and 4 smaller bags. He dropped them exactly where directed. I have a steep gravelled drive which many cars and vans find diff... See more
Company replied
We wanted 15 new doors and associated hardware for our house. After researching several builders merchants, we tried J T Atkinson at Otley. From the start the young lady who dealt with us was brillian... See more
Company replied
Ordered on line, received email updates on the order and delivery although not straight forward reversing a large truck down a very narrow track the driver handled it with competence and depositor m... See more
Company replied
Company details
- #16 of 88 best companies in Tool shop
- #13 of 59 best companies in Door shop
- #41 of 121 best companies in Heating service
- #46 of 101 best companies in Plumber
- #8 of 56 best companies in Safety and work wear
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are pleased with how easy you found it to place your order through our website as well as the delivery that you have received. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are pleased with the pricing you were offered as well as the speedy delivery that you have received. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Driver was very friendly and…
Driver was very friendly and professional brought sleepers round they the back garden
26 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Richmond branch. It is great to hear that you are happy with the level of service you have received by our driver and that your order was placed where required. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Hartlepool branch. It is great to hear that you are happy with the speedy delivery and the quality of the item that you have received along with the price that you were offered. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again.
Excellent delivery service
Ordered online, delivered the next day. Driver very helpful placing dumpy bags exactly where I wanted them.
24 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson ands thank you for your review. It is great to see that you have received 5* service from our Thirsk branch and your order was delivered the next day! This is great news and we hope to see you there again very soon!
Excellent driving and delivery of my…
Excellent driving and delivery of my stone , really helpful and went far beyond the normal delivery driver . Thank you .
24 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Jason. We are very happy to see you have rated your experience with our Grange branch as 5 stars and our delivery driver went above and beyond for you. This is great to hear and we really appreciate your feedback. We hope that we will see you shopping with us again very soon!
Excellent service at a great price…
Excellent service at a great price delivered on time as stated
24 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Darron. It is great to hear you have received excellent service from us and your order was delivered on time and at a great price. We really appreciate your feedback and we hope to see you shopping with us again very soon!
Everything was as advertised great…
Everything was as advertised great product & delivery
16 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the product and delivery that you have received and that everything was as advertised. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Brilliant as usual
23 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Middlesbrough branch. It is great to hear that we have continued to provide you with a brilliant level of service. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Hartlepool branch. It is great to hear that you did not have to wait long for your delivery to be confirmed. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Thoughtful delivery
I asked for the delivery to be left on driveway if I was out. I was pleased to find the delivery had been left in a position that allowed me to still get my car onto the drive.
23 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Otley branch. It is great to hear that you are pleased with the level of service that you have received and that your order was left where you requested. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Same day delivery
Same day delivery , unbelievable , excellent product , great guys that delivered it
23 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Whitehaven branch. It is great to hear that you are happy with the product that you have received and that you are also happy with your same day delivery as well as the level of service you received from our driver. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Arrived on time
Arrived on time, the tap is very good quality, better than the one that we replaced. Would say that to get to the guarantee. Couldn't access page, but apart from that it's good & working well!! 👍
22 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the quality of the item that you have received and it is working as you expected. Thank you for choosing JT Atkinsons and we hope to see you again soon.
1st time user and a domestic &…
1st time user and a domestic & commercial plumbing & heating engineer.
The transaction experience was positive, therefore I'm willing to use your services again.
15 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are pleased with your experience dealing with us and that you are happy to use us again. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Great Service
Easy to order what I wanted on the website, had a call shortly afterwards to arrange delivery. Items delivered on agreed date to location as requested very smooth and easy transaction.
Price for the items was very competitive compared to other local merchants
22 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Scarborough branch. It is great to hear that you found it easy to order through our website and that your delivery was arranged shortly after. It is also great to hear that your delivery was received when expected and left where you asked for it to be. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the product that you have received along with the price you were offered and the speedy delivery. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Guys at the other end of the phone were…
Guys at the other end of the phone were always helpful and knowledgeable. Delivery drivers were always courteous and professional. Great prices, cheaper compared to the likes of bnq and wickes. Good local business, wouldn't hesitate to use or recommend.
22 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Sunderland branch. It is great to hear that you are happy with the level of service, helpfulness and knowledge provided by our staff in store as well as by our drivers. It is also great to that you are happy with the prices that you have been offered compared to competitors. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the quick delivery that you have received. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Very highly recommended building…
Very highly recommended building supplies merchant - Super reliable service and excellent stock levels - Amazing choice offering outstanding customer service and support of the very highest standards - Outstanding quality and unbeatable value - JT Atkinson are well respected and extremely reliable and well equipped to be relied upon as your number one choice, to cater for all your projects needs.
13 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are pleased with the level of service that you have received as well as offering great value for money. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson Sharon and thank you for your 5* review. It is great to hear you have received great service from us and your delivery arrived quickly! We hope that we will see you shopping with us again very soon for another 5* experience.
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