Julian Wadden Reviews 

699
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The overall service is frequently highlighted as structured, smooth, and efficient, ensuring a stress-free experience for many. People appreciate the exceptional customer service, noting clear communication and effective handling of their needs, with quick responses and prompt action on queries. However, some people mentioned experiencing difficulties with communication and the resolution of issues. A few reviewers reported unreturned calls and challenges in reaching staff, sometimes leading to unpleasant interactions. Others found the handling of certain situations unprofessional or unhelpful, with concerns about dismissive responses and delays in resolving problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting efficiency and professionalism. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

Response time

Consumers generally express satisfaction with the response times, highlighting prompt and efficient... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers experiencing difficulties reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years. her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Property Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

699 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(699)

312 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jade was very efficient in dealing with…

Jade was very efficient in dealing with my situation regarding automated messages. They have always dealt with any requests in a speedy and professional fashion and a definite commitment to their job and company shines through.

16 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Stephen,
 
Thank you for your 5 star review of Julian Wadden.
 
Jade will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

🌟 Amazing

Nicola and Maddy were both amazing throughout the process of buying and selling our house.

They both went the extra mile for us at every stage and we felt super looked after by the whole team but especially them!

Amazing estate agents who really understand the market, are transparent and who work really hard for you as vendors to get the best out of your sale!

13 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Amy,

Thank you for your wonderful feedback! We are thrilled to hear that Nicola and Maddy from the Julian Wadden Didsbury Team provided you with excellent service. Our team strives to offer personalised guidance and local knowledge to ensure the best experience. We wish you all the best in your new home!

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Mia Aspinall was helpful and quick to…

Mia Aspinall was helpful and quick to respond to my queries.

13 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Sarah,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Mia at Julian Wadden Stockport. Mia will be delighted that you took the time to acknowledge her service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Really pleased with the service I…

Really pleased with the service I received. The team was helpful, polite, and efficient. They kept me updated and made the whole process easy and stress-free. I would definitely use them again.

12 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Muhammad,

Thank you for taking the time to leave Julian Wadden a 5 star review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

contacted my property manager mia for…

contacted my property manager mia for the first time and she responded promptly and answered my inquiry with understanding and a friendly manner

11 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Alan, 

Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Mia at Julian Wadden Stockport.

Mia will be delighted that you took the time to acknowledge her service. 

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Jade is always here to help

Jade is always here to help! Really appreciate to have her looking after me and my flat!

10 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Riccardo,

Thank you for your review of Julian Wadden Heaton Moor. We're thrilled to hear that Jade's excellent service has made a difference for you and your flat. Reviews such as yours will help others in choosing their agent, so it really is appreciated.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Very friendly, efficient staff

Very friendly staff who really know what they are doing.

It's great to have somebody knowledgeable who can advise and guide you through the process. And even better when everyone (especially Jodie...) is so nice.

10 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Liz,
 
Thank you for taking the time to leave Julian Wadden Marple a review, especially noting the great service provided by Jodie.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Great communication and services

We’d like to express our sincere thanks to Annie, our Property Relationship Manager, for the excellent support and guidance throughout our tenancy. Your professionalism, responsiveness, and willingness to assist made the whole process smooth and stress-free.

We truly appreciate the time and effort you put into addressing our concerns and communicating effectively with the landlord on our behalf. It’s reassuring to know we had someone so reliable and supportive throughout.

Thank you again for all your help Annie.
It has made a real difference to our experience with Jullian wadden.

9 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Muhammad,
 
Thank you for your 5 star review of Julian Wadden in Heaton Moor.
 
Annie will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Maintenance

Had so many problems with the house, jade was understanding.

9 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Charisse,

Thank you for taking the time to leave a 5 star review on Trustpilot, noting the excellent service by Jade.
 
Kind Regards,
Customer Care Team

Rated 5 out of 5 stars

Review from tenant

Thank you Chelsea for being proactive and helpful, ensuring any repairs at the property are swiftly booked in and any other queries are sorted. It is appreciated

9 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Maisy,
 
Thank you for taking the time to leave Julian Wadden Stockport a review, especially noting the great service provided by Chelsea.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent landlord agent service

After some more valuable advice I wanted to say how Chelsea has helped me out for many years now and always provides knowledgeable information and responds to my messages very promptly.

7 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Paul,
 
Thank you for your 5 star review, mentioning the excellent service you have received from Chelsea, at Julian Wadden Stockport recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Quick response and good management of…

Quick response and good management of properties

3 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Matt,
 
Thank you for this 5 star review! Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I would like to thank Jade for her…

I would like to thank Jade for her professional, responsive, and very supportive manner during what has been quite a stressful process for me.

Jade kept me informed at every stage and always took the time to explain things clearly, which I really appreciated. She handled communication efficiently and remained patient and understanding, helping everything move along as smoothly as possible.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Recovery of defaulting tenant's security deposit

Jade at Julian Wadden was able to recover a tenant's security deposit for me, even though it is several years since the tenant vacated the property. Once she was aware the funds were released she quickly dealt with the administration of the payment to me

2 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Carole,
 
Thank you for taking the time to leave Julian Wadden Heaton Moor a review, especially noting the great service provided by Jade.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

We had a great experience with Abby

We had a great experience with
Abby Burrows Senior Lettings Negotiator
Of Julian wadden
Thankyou for all steps & communicating throughout the process of letting my property
Highly recommend.
Much appreciated Abby 👍

2 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Nat,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Abby, in the Julian Wadden Stockport Office recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

They solve the problems in no…

They solve the problems in no time.Their flexibility is phenomenal.

2 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Laszlo,

Thank you for taking the time to leave a review on Trustpilot, we are glad to hear that we have been efficient and flexible when solving problems for you.
 
Kind Regards,
Customer Care Team

Rated 5 out of 5 stars

Chelsea Percival has been an amazing…

Chelsea Percival has been an amazing property manager. She’s dealt with all my issues in a very professional and timely manner which has been wonderful. Jillian Wadden is a good company.

1 April 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Beverly,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Chelsea, in the Julian Wadden Stockport Team recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Fantastic service

Nicola and the whole team were fantastic. They really went above and beyond in what turned out to be quite a long process. From negotiating the sale of our old property to getting us into our new house, the sales team were always just a phone call away. We are delighted with the service provided.

27 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear R McMurray,
 
Thank you for your review of Julian Wadden Didsbury.
 
Nicola will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 4 out of 5 stars

They made the process

They made the process, less hectic for me and are transparent. This was made possible by Ellis Locks and team.

27 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Taiwo,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Ellis.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Service with Julian Wadden has always…

Service with Julian Wadden has always been great. Our property manager Estelle is consistently professional and helpful. I’d highly recommend JW whenever renting a property

18 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Claire,
 
Thank you for taking the time to leave a five star review, highlighting your experience with Estelle at Julian Wadden Heaton Moor.

Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

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