Julian Wadden Reviews 

699
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The overall service is frequently highlighted as structured, smooth, and efficient, ensuring a stress-free experience for many. People appreciate the exceptional customer service, noting clear communication and effective handling of their needs, with quick responses and prompt action on queries. However, some people mentioned experiencing difficulties with communication and the resolution of issues. A few reviewers reported unreturned calls and challenges in reaching staff, sometimes leading to unpleasant interactions. Others found the handling of certain situations unprofessional or unhelpful, with concerns about dismissive responses and delays in resolving problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting efficiency and professionalism. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

Response time

Consumers generally express satisfaction with the response times, highlighting prompt and efficient... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers experiencing difficulties reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years. her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Property Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

699 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(699)

312 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sophie Julian Wadden staff member is…

Sophie Julian Wadden staff member is very polite, helpful and kind

17 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Sophie at Julian Wadden. Sophie will be delighted that you took the time to acknowledge her service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

A+ would recommend.

Have bought and sold multiple properties with Julian Wadden. Can highly recommend. Far better than all their local competitors.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Selling a Property

Excellent marketing and strategy for selling our property, very easy to talk to and helpful advice given. Thanks to Tom and Nicola for a great result; we are very happy with the service.

16 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Sam,
 
Thank you for your review of Julian Wadden Didsbury.
 
Tom and Nicola will be delighted that you took the time to acknowledge both their kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Always courteous

Always courteous, and helpful

11 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Simon,    
 
I’m very pleased to see that you have been impressed by the overall service you have received from Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.     
 
Kind regards,  
Customer Care Team

Rated 5 out of 5 stars

Amazing experience with Julian Wadden…

Amazing experience with Julian Wadden start to finish, Nicola was super helpful the whole way through and can’t thank her enough for her dedication. Would definitely use again.

12 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jonathan, 
 
We wanted to thank you for your review, mentioning the excellent service you have received from Nicola at Julia Wadden recently. It was very kind of you to take the time to post this review.  Nicola will be delighted that you took the time to acknowledge her kind and helpful service.  
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated. 
 
Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

Brilliant Property Manager

Jade Galtrey-Smith has been my property manager for quite some time now and she has been amazing and really easy to communicate with, always quick to response, I would definitely recommend her :)

10 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jessica, 
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Jade.  
 
We really appreciate your kind words.  
 
Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

Good letting agency

Since taking over my property for let from Edward Mellor I have been very happy with their service, especially my property manager Jade Galtrey-Smith. Jade has looked after my property for several years and is helpful, responsive and takes all the stress of managing a property away. I couldn’t have wished for better. thank you Jade.

10 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi, 
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Jade.  
 
We really appreciate your kind words, reviews like yours really help others when choosing their agent so it is much appreciated. 
 
Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

Smooth and really fast letting experience

JW are the letting agents for my apartment, and have done a great job in getting my renewal done with such a quick turnaround, including renewing all certfificates. Abby Burrows has been awesome, great to work with her.

1 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Don,    
 
I’m very pleased to see that you have been impressed by the overall service you have received from Abby at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.    
 
Kind regards,  
Customer Care Team

Rated 5 out of 5 stars

Good service in difficult timesThese are very difficult times for the…

These are very difficult times for the private rental sector.
Local estate agents are either selling out to regional/national operators or withdrawing some of their services. Somehow, in this "perfect storm" Annie has managed to provide excellent advice and service to help me pick a path through the maelstrom as she manages the nigh impossible, keeping me as a landlord and my various tenants happy.

5 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Crispin,    
 
I’m very pleased to see that you have been impressed by the overall service you have received from Annie at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.    
 
Kind regards,  
Customer Care Team

Rated 5 out of 5 stars

Great communication

Great communication, kept us updated all the time.

5 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Ege, 
 
Thank you for taking the time to leave Julian Wadden a 5 star review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated. 
 
Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

Abby was fantastic

Abby was fantastic. Professional, informative and made the process between old tenants moving out and new tenants moving in seamless. Couldn't recommend highly enough.

3 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Steven, 
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Abby in Julian Wadden Stockport.  
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated. 

Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

We let a single property

We let a single property, which needed some complicated and time-consuming repairs. We found Annie E very helpful in keeping on top of the detail of the repairs and the sequencing of who was doing what, with good attention to detail, bringing us through the whole process until the repairs were completed and the property could be put back on the market for reletting!

2 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Peter,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 
Customer Care Team

Rated 5 out of 5 stars

Good Service

Jade is a friendly, helpful and efficient property manager who is an excellent liaison between us and our landlord. She has repeatedly made sure any issues we have are dealt with quickly and I am happy to have her represent us as tenants.

2 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Dave,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 

Customer Care Team

Rated 5 out of 5 stars

Very good experience and helpfull

Very good experience and helpfull, Kept informed all the way through the application

2 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Frank,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 
Customer Care Team

Rated 5 out of 5 stars

Estelle Fletcher

Estelle has been an outstanding property manager. Any questions or concerns are handled quickly and efficiently, and she always communicates clearly. It’s a pleasure working with someone so reliable and dedicated.

24 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Good service

As a landlord I had a query regarding the new Renters rights bill and also management charges. I spoke to Estelle at the Heaton Moor branch she was extremely helpful and explained my query with good knowledge and professionalism. It was a pleasure dealing with her

24 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Very professional

Very professional, provided beautiful property in due time

23 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 4 out of 5 stars

Ellis Lock CePAP took the stress out of home renting for us

Julia Wadden stood out for me as a honest and professional organisation with great people who who are very willing to help at all times. My initial fear of the rigours of finding a new home was immediately put to rest after speaking to Ellis Lock CePAP, a professional with good customer focus.

23 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

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