Julian Wadden Reviews 

699
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The overall service is frequently highlighted as structured, smooth, and efficient, ensuring a stress-free experience for many. People appreciate the exceptional customer service, noting clear communication and effective handling of their needs, with quick responses and prompt action on queries. However, some people mentioned experiencing difficulties with communication and the resolution of issues. A few reviewers reported unreturned calls and challenges in reaching staff, sometimes leading to unpleasant interactions. Others found the handling of certain situations unprofessional or unhelpful, with concerns about dismissive responses and delays in resolving problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting efficiency and professionalism. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

Response time

Consumers generally express satisfaction with the response times, highlighting prompt and efficient... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers experiencing difficulties reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years. her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Property Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

699 reviews

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No recent history of asking for reviews

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4.7

All reviews

(699)

312 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dealt with Ellis at the Stockport…

Dealt with Ellis at the Stockport branch, really patient with us, helped us all the way, totally recommend this Agent.

23 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

The whole team were extremely…

The whole team were extremely professional and were very supportive to my situation. They worked as a team, and we all got a resolution that suited all.

19 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 5 out of 5 stars

This is a fantastic Letting agency with…

This is a fantastic Letting agency with Fantastic staff . They attend to issue as fast as possible and the staff are very kind especially Jade and Sophie at the Heaton Moor branch in Stockport . Both are always very helpful whenever you need them .

19 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Chelsea Percival excellent property management

I have had Chelsea Percival as my property agent for a number of years. I have found her expertise and enthusiasm for doing the job right to be first class. As long as Chelsea is managing my property I am happy that all problems will be resolved quickly in a professional way and all issues resolved to my satisfaction. Well done Chelsea!

17 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Collette Mitchell - 76 Shearwater House

Collette Mitchell was extremely helpful when answering our questions regarding the move out process and general queries regarding the property during the latter part of our tenancy.

Collette made it easy for us by sending over all the information we needed in a timely manner. The quick responses led to a smooth process when leaving the property.

Thanks for all your help

16 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Collette's great work!

Rated 5 out of 5 stars

Really happy with support from Annie

Really happy with all the help I have recently received from Annie Ephgrave she has been very helpful and very fast with her responses to me!

10 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Annie's great work!

Rated 5 out of 5 stars

Very happy with the service we’ve…

Very happy with the service we’ve received over the years from Jade Galtrey Smith at JW, she’s always been helpful and prompt in responding to any queries with our rental.
Thanks again Mike.

9 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 1 out of 5 stars

Fees are extortionate and the service…

Fees are extortionate and the service is poor.
We have used Julian Walden for a number of years now acting as an agent for our rental property. The goal to use them is geographically they are located nearer the property and we hoped that they would take large elements of the leg work out. Their fees are arguably very high but it was a price we were willing to pay to be able to have it managed for us. Reality is, they have a next to no book of contractors available to them (as you would expect) and they change the terms / ways of doing business constantly with no engagement whatsoever so ever.

It’s likely they are used to dealing with complaints because their engagement as a customer is abysmal and we cannot wait to leave them at the earliest opportunity.

Every renewal, every re-tannacy/marketing the fees jump and the service drops. Enough is enough.

7 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mark,
 
We're sorry to hear that you had a negative experience with us. Your feedback is very important, and we take it seriously. 
 
Please know that we're using this opportunity to reflect and improve our processes moving forward.
 
Thank you for bringing this to our attention.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

An agent that works for their tenants

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the tenants and not just the landlords. Annie is very professional and was really thorough and helpful when we needed emergency repairs. The process ended up being anything but plain sailing, but Annie handled it in the quickest possible time frame.

2 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Purchase of new house

Nicola Viner dealt with purchase of my new property. Communication was clear throughout the process and she was very responsive when we had questions. Overall, a smooth experience and would recommend.

5 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Nicola's great work!

Rated 5 out of 5 stars

Chelsea Percival at Julian Wadden is an Exemplary Property Relationship Management

Chelsea Percival at Julian Wadden has been exceptional. She is proactive, highly professional, and consistently supportive, ensuring a smooth and effortless transition into my new property. Her approachable manner, clear communication, and attention to detail demonstrate a genuine commitment to excellence. She sets a high standard for property management and is a credit to her team and company.

2 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review , we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

EFFICIENT

The team at Julian Wadden are efficient and thorough and do seem to keep on top of things. Currently I am dealing mostly with Jake, and we are liasing well and solving all issues positively. Keep it up team. Thank you for your support. Dee.

4 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review , we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Really satisfied with the service

Really satisfied with the service and support provided by the team at Julian Wadden.

We have found them to be proactive and on top of emerging legislation etc.

Special shout out to Jade, who has looked after our property for around 3 years and has been excellent.

4 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review , we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Estelle has done a brilliant job…

Estelle has done a brilliant job sorting out our flat between tenants. She communicated regularly and got everything sorted within a short timeline. She is very efficient in her role.

3 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Estelle's great work!

Rated 5 out of 5 stars

Great service!

Julian Wadden took over the management of our property half way through. The general service from Julian Wadden, and specifically Chelsea, was great. Chelsea’s communication, responsiveness and support in managing any issues and the needs of our tenants was excellent.

2 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Chelsea's great work!

Rated 5 out of 5 stars

Jade is very good & really…

Jade is very good & really understanding , also always their when needed , would highly recommend ❤️

3 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Jade's great work!

Rated 5 out of 5 stars

Great Staff

I have just secured a property with help from Ella Reger. A credit to your company. Really easy to speak to and always kept in the loop throughout the whole process. Fabulous!

31 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review , we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

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