Just Insure Reviews 602

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, often highlighting specific individuals for their exceptional support. The customer service is frequently described as excellent, with many appreciating the quick responses and efficient resolution of issues. People also find the service easy to use and the user experience smooth, especially for those who do not drive long distances. However, some people were dissatisfied with the pricing, mentioning unexpected rate increases and feeling overcharged for miles not driven. A few reviewers also reported negative experiences with customer service, citing rudeness, unhelpfulness, and a lack of empathy from some agents.

What people talk about most

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the affordability, low... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and excellent customer... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction with the ease of use... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Beware! monetary loss due to business with Just.Insure

I was insured with "Just Insure" briefly between July 2022 - Mar 2023. Last Month, I found that they never reported my Auto insurance to credit agency LexisNexis (google consumer risk lexisnexis ) . I believe this company keep history of all your personal details and is accessed by Insurance companies while offering insurance quotes.

As Just Insure did not report my Auto coverage, popular insurance companies saw it as a gap in Auto insurance and quoted me a high insurance rates in subsequent years. I was always wondering that why my rates are so high with a very good history of safe driving, free of any ticket, accident or insurance claims.

I was unaware of this until last month, when Geico informed me that they can't insure me as I have policy gap in past years. I was shocked to hear this as I have a squeaky clean Auto insurance history.

I contacted LexisNexis risk reporting agency (as suggested by Geico) and found this in their report. Now I am trying to get it fixed. But because of this lapse by Just Insure, I paid high insurance rate all these years. This is unethical and unprofessional on their part and will never do business with them.

Beware! if you ever been their customer, check your LexisNexis report for this kind of lapse.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Whitney was AWESOME!

Whitney was AWESOME!! Very patient (I ask a LOT of questions) and professional! She put my mind at ease and won my business! She truly delivered on "customer service!"

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Poor Busines practices

The practice of charging me at an estimated rate of driving i never reach is poor business practice. All because i dont upload a photo intime. Thats rediculous.

6 November 2025
Rated 1 out of 5 stars

Horrible money grubbing company

Horrible money grubbing company. I had to double check this was a real business after they fought tooth and nail over a fender bender I didn't cause. They overcharge, horrible customer service, skip the headache use a real insurance provider.

25 November 2024
Unprompted review
Rated 1 out of 5 stars

Rates keep going higher and higher

Rates keep going higher and higher. Started off really low and suddenly it was an increase. Customer service is horrible as if they didn't even have a department 😆 they base their rates on your credit as well. I have great credit and have screenshots to prove it yet they say it's unavailable. This company is a sham and they know exactly what they're doing and they take advantage. No type of building customer relationships or anything of that sort. These are probably the reasons why it's lower in price compared to other companies. Don't like my honest review? Then Get ahold of me and prove me wrong.

1 October 2025
Rated 5 out of 5 stars

Just is the way to go

I needed insurance at a good rate and that's exactly what Just provided. The process was simple and the app is very user friendly. Autopay was available so I am at ease knowing my payments are on time. Just keeps you informed of your policy. I would highly recommend to a friend

5 October 2025

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