Just Flutes Reviews 

1,316
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding customer service and the exceptional quality of the musical instruments and items they purchase. Buyers note that online orders are handled efficiently, with shipments arriving extremely promptly and always in pristine condition. Some reviewers were happy with the vast collection of music and the friendly expert advice provided by the team. Consumers also find the ordering platform very easy to navigate for placing quick purchases without experiencing any hassle. Shoppers frequently mention the helpful guidance from staff members and the excellent overall value offered across all available categories.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality and great satisfaction with their purchases.... See more

Service

Customers expressed great satisfaction with the service, consistently praising the friendly staff, reliable... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting promptness and fast... See more

Order

Users describe positive interactions with order, noting that the purchasing process is easy, straightforward,... See more

Quality

Clients share positive opinions on quality, frequently praising the high standard of instruments, books, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

I needed help to determine which edition of a piece to buy, sufficiently clear for me to be able to read easily. Just Flutes staff were very helpful in looking through the available ones and helping m... See more

Rated 5 out of 5 stars

I ordered an MK Kelpie low D wistle from Just Flutes.The service I recieved was outstanding. The delivery time was very fast (2 Days) The instrument was extremely well packed and the comunication... See more


Company details

  1. Musical instrument shop

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,316)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class customer service

Just Flutes went above and beyond to deliver time critical goods in a timely fashion. Excellent customer service from Becca (friendly, polite, efficient, great communication). Thank you !

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The service I received from Just Flutes was second to none. My instrument was broken and I rang for a new Piccolo at about 10.30 and received it by DPD 24 hours later. The assistant who answered my query was polite and helpful and promised to get the instrument to me as quickly as possible - she did it! Thank you. Incidentally I am also very pleased with the Yamaha YPC-32 that I ordered.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - I ordered a couple of products then had another think and ordered another, and Just Flutes were able to combine them and refund me for the postage (which I hadn’t expected). Most impressed - and the kazoos arrived well packaged and good quality. Many thanks- recommended seller.

18 March 2023
Unprompted review
Rated 1 out of 5 stars

Purchased a Buffet Crampon Festival…

Purchased a Buffet Crampon Festival clarinet. Pre-Sale Setup agreement on the purchasing website also it’s been confirmed on the phone conversation agreed that the clarinet comes with Pre-sale Setup where the clarinet will be playable when received. However clarinet received without any setup service, the tone holes are not closed properly, bridge key not in right position and crow’s foot not working properly. Clarinet not playable as agreed at all.

Email sent without any feedback for ten days long. Clarinet need to send to the local technician for service by own cost finally.

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I recently bought a book a jazz pieces for alto recorder. The service I received from Just Flutes was excellent: prompt delivery, product as described, excellent customer follow-up. I shall certainly return to the company when I am looking for additional challenging pieces.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

found my new go-to company

When my regular supplier for music bits and pieces closed down I was at a bit of a loss for where to go instead. Just Flutes were an excellent replacement. The website is easily navigable and gives all the info i needed. Prices fine. Delivery on time. No problems. Have since heard from fellow musicians that they also use them.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Dependable supplier

Great service, as always. The music arrived within the expected time-frame, well packed and in perfect condition. Occasionally the postman will try to force a large envelope through our letterbox by bending (it must be difficult since the envelopes are very strong!) so I wonder whether it might be worth adding a 'Do not bend' sticker to the envelopes?

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Fantastic easy service received my order within 3 days even via 2nd class post and I love my purchase.

31 January 2023
Unprompted review

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