Just Radiators Reviews 

4,132
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 917 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of modern products for their solid construction and attractive appearance, fitting perfectly with various decors. Many highlight the exceptional service and helpful staff, who are knowledgeable and efficient, making the ordering process smooth and addressing concerns. Reviewers frequently commend the quick and efficient delivery service, with orders arriving promptly and well-packaged. However, some customers also noted occasional issues with product components, such as missing or incorrect radiator valves, and manufacturing defects like leaks. These concerns were often handled and resolved by the company.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well-made, sturdy, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the ease of the ordering... See more

Quality

People report positive experiences with quality, often describing products as good, solid, and well-made,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the great and excellent... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order. Great website. We're delighted with our Aged Brass column radiator. The only slight niggle is the 2 L shaped bracket that hold the radiator to the wall at the top are silver. Which we d... See more

Company replied

Rated 5 out of 5 stars

Sensible advice and the radiators we chose arrived the day after we paid for them. Prices seemed good. Showroom in Preston has not particularly good parking (go to left of building) but otherwise noth... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, amazing range. I had a small query that was answered quickly and effectively over the phone. Painless ordering, my selection indicated the additionals Valves and connect... See more

Company replied

Rated 5 out of 5 stars

Bought a radiator showing in stock but wasn’t actually in stock, received a message offering me the same style but slightly larger and offered me this choice for the same price. Radiator looks good bu... See more

Company replied


Company details

  1. #3 of 38 best companies in Radiator shop
  2. #13 of 71 best companies in Heating equipment supplier
  3. #37 of 120 best companies in Interior designer

Written by the company

Just Radiators are an award winning radiator supplier of leading brands. We have 1000’s of radiators to choose from including designer, traditional and cast iron radiators and an extensive range of towel radiators and valves. Free delivery and next day delivery available from many of our stocked products. Shop online or call 01772 346933


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(4,132)

901 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great radiators

Easy to order , regular updates regarding the order and delivery . Radiators look great , really pleased with them !

29 April 2026
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Reply from Just Radiators

Hi Jane, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

I haven't had chance to get them fitted…

I haven't had chance to get them fitted yet ,but the service was very good

28 April 2026
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Reply from Just Radiators

Hi Michael, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Simple ordering process and prompt…

Simple ordering process and prompt delivery. All very professional.

28 April 2026
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Reply from Just Radiators

Hi Nick, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

All about the service

Service from Just Radiators was first class from the support provided on the telephone, to the ordering online and next day delivery.

Furthermore the return of an item we ordered 'just in case' the plumber needed it was painless - thank you

27 April 2026
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Reply from Just Radiators

Hi William, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Ordering was easy and delivery was…

Ordering was easy and delivery was quick, will definitely use again

25 April 2026
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Reply from Just Radiators

Hi Sally, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

First class service!

First class service!

25 April 2026
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Reply from Just Radiators

Hi Phillip, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great range of products, careful delivery

Great range of products. My particular choice was delivered carefully and very well packed.

24 April 2026
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Reply from Just Radiators

Hi Francois, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Very good service and an extremely wide…

Very good service and an extremely wide range of radiators to choose from. We bought 3 Lux Oxford radiators this time last year and now all installed they look brilliant. Special shout out to Jade who resolved a problem that was a plumbing error at my end, she sorted out new parts very efficiently.

11 May 2026
Unprompted review
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Reply from Just Radiators

Hi Seventysven, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great company/ Great customer service

I purchased a radiator which I had an issue, I got in touch with Dylan he replaced the radiator for me.

Can’t thank him enough and would highly recommend just Redditors, great service.

Uppingham Properties
Aziz

14 May 2026
Unprompted review
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Reply from Just Radiators

Hi Aziz, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 4 out of 5 stars

Not bad experience, but refund process should further improve

The delivery was great. However, when my tradesman was fitting it, we realised that I had bought the wrong type of thermostat valve, so I had to return it for refund. Luckily, the process was smoother than expected, although I need to proactively follow up with customer services to secure the refund. Overall, not a bad experience.

11 April 2026
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Reply from Just Radiators

Hi Carol, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Missing Radiator Valves delivery was…

Missing Radiator Valves delivery was quickly rectified. Assume lost in transit. The box was quite small. Ideally the valve package should be taped onto side of radiator box to reduce chance of getting lost in transit.

14 April 2026
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Reply from Just Radiators

Hi Robert, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Upgrade for my house

I have over the last few years been ordering from Just radiators many different items, the service is excellent any issues they resolve it immediately without any problems, the prices are great lower than anyone else’s on the market, it’s a pleasure to do business with them. Well done keep up the good work.

14 April 2026
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Reply from Just Radiators

Hi Lester, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

A good all round experience

Good customer service and easy to speak to someone. Radiators good quality and came much faster than expected

20 April 2026
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Reply from Just Radiators

Hi Julie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 4 out of 5 stars

The staff were very helpful

The staff were very helpful

13 April 2026
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Reply from Just Radiators

Hi Patrick, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

I recently was on the lookout for…

I recently was on the lookout for bathroom towel radiators and then latterly also decided to change living room rads as well. The price for my bathroom radiator was best at Just Radiators and the service was brilliant. Bathroom towel rad arrived within 3 days. I then was on the lookout for regular rads and again was looking at prices and one of the radiators on their site was more expensive than another I had found. I preferred to stay with Just Rads so made a phone call and spoke to the lovely lady called Jacqueline and asked if she could price check. She asked for the relevant details of the radiator I had seen elsewhere so she could check- naturally I understood this. She came back to me very promptly and said they would meet this price. She was a lovely woman who was both friendly and professional. As I was in a rush she arranged next day delivery and am expecting them tomorrow. So thank you Just Rads and Jacqueline, it was so nice just to get through to a person, let alone somebody who would actually assist you - you know - like old fashioned good service 👊🏼 Thank you 👌🏼😊

11 May 2026
Unprompted review
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Reply from Just Radiators

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Highly recommend

I recently bought a vertical radiator from them and I am very pleased with the quality of the product and customer service.
Delivery was also great and timely

11 April 2026
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Reply from Just Radiators

Hi Iliyana, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great collection of styles

Great collection of styles, sizes and colours to choose from, super fast delivery.

17 April 2026
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Reply from Just Radiators

Hi GF, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

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