Just Tyres - Stourbridge Reviews 

282
TrustScore 5 out of 5

4.8

Mill Race Industrial Estate, Off Ring Road, DY8 1JN Stourbridge, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ben at my local Just Tyres (Stourbridge) was both helpful and informative. Service by him and his colleague was quick and efficient.

Rated 4 out of 5 stars

The on line booking went well and good choice of tyres at competitive price. Unfortunately our fitting was delayed by about half an hour, as there was only one person dealing with both fitting and cu... See more

Rated 5 out of 5 stars

Appointment was on time and useful assistance given in choice of tyres and rearranging on vehicle. Front tyres very important re: wear. Also helped with reuse of old tyre as spare. Awaiting result of... See more

Rated 5 out of 5 stars

Ben & Lee went the extra mile providing advice and extra services. I went back today (January 9th) as one of my new tires had lost pressure and they immediately stripped the tire & valve down and... See more


Company details

  1. #16 of 24 best companies in Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Mill Race Industrial Estate, Off Ring Road, DY8 1JN, Stourbridge, England, United Kingdom

  • 01384500515

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Replied to 20% of negative reviews

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4.8

All reviews

(282)

3,614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and first class customer…

Great service and first class customer care. Professional and courteous throughout despite being the only person on hand at the shop on my visit, having to answer the phone, deal with other customers and fit tyres. Very competent and impressive.
Very happy with my tyres also.

4 August 2022
Rated 5 out of 5 stars

Great service from the fitter who was…

Great service from the fitter who was under major pressure due to loads of bookings when working alone due to his colleagues holiday. At 1040 mine wee his 19th and 20th tyres of the morning. Thanks Leigh you saved the day for Just Tyres

28 May 2022
Rated 5 out of 5 stars

Honest and Friendly

Felt completely at ease at this garage. Both times I have been here they have been friendly and honest. As a woman I would have no hesitation using them again and recommending friends to go here

28 April 2022
Unprompted review
Rated 1 out of 5 stars

purchased two new premium tyres

purchased two new premium tyres, drove less than a mile home, one went completely flat, garage refused to change as there is a tiny hole in the tyre which is not in a repariable position. Tyre is brand new, the paint marking still visible on tread of tyre and it is now scrap.

18 April 2022
Just Tyres - Stourbridge logo

Reply from Just Tyres - Stourbridge

Thank you for taking the time to leave a review for our company. We aim to offer a high level of customer satisfaction, so it is disappointing to read your comments. We are extremely sorry to learn that one of the new tyres you purchased from us went completely flat on your way home and that the staff at our Centre were unable to repair the puncture for you. As advised previously, if it is a suspected manufacturing fault, you would be eligible to receive a warranty refund based on the tread depth remaining. Your damaged tyre will, however, need to be returned to the Centre so we can send it off to the manufacturer for a technical examination and adjudication. Please reach out to us at customerservices@justtyres.com or on 01908 222208, if you would like further assistance. We apologise for the inconvenience caused and thank you for taking the time to raise your concerns with us. Kind regards

Rated 5 out of 5 stars

First time with Just Tyres, but happily use again.

Never used before, but came recommended. Decision based only on lowest cost within a reasonable distance. Purchased tyres and booked over the website - easy process. Unfortunately didn’t have the tyres available for when I wanted, but a helpful and knowledgable member of the team contacted me within an hour and made a few suggestions/ alternatives, and managed to arrange for me to keep the booking. Very polite and friendly at the garage, quick change. Happily use again.

30 March 2022

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