Just Tyres - Stourbridge Reviews 

282
TrustScore 5 out of 5

4.8

Mill Race Industrial Estate, Off Ring Road, DY8 1JN Stourbridge, England, GB


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Rated 5 out of 5 stars

Ben at my local Just Tyres (Stourbridge) was both helpful and informative. Service by him and his colleague was quick and efficient.

Rated 4 out of 5 stars

The on line booking went well and good choice of tyres at competitive price. Unfortunately our fitting was delayed by about half an hour, as there was only one person dealing with both fitting and cu... See more

Rated 5 out of 5 stars

Appointment was on time and useful assistance given in choice of tyres and rearranging on vehicle. Front tyres very important re: wear. Also helped with reuse of old tyre as spare. Awaiting result of... See more

Rated 5 out of 5 stars

Ben & Lee went the extra mile providing advice and extra services. I went back today (January 9th) as one of my new tires had lost pressure and they immediately stripped the tire & valve down and... See more


Company details

  1. #16 of 24 best companies in Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Mill Race Industrial Estate, Off Ring Road, DY8 1JN, Stourbridge, England, United Kingdom

  • 01384500515

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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4.8

All reviews

(282)

3,614 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, had 2 tyres fitted and was in and out in no more than 15 minutes. Quick, efficient and friendly. Highly recommend

27 January 2023
Rated 5 out of 5 stars

Ben & Lee went the extra mile providing…

Ben & Lee went the extra mile providing advice and extra services.

I went back today (January 9th) as one of my new tires had lost pressure and they immediately stripped the tire & valve down and identified & repaired the problem

Both of these individuals are an asset to your business!

5 January 2023
Rated 2 out of 5 stars

Rude

The person who fitted my tyres was swearing as he had to jack the rear of my car up to get the jack under the front as its lowered from the factory. Not something he should do in front of any customer.

12 December 2022
Rated 2 out of 5 stars

Sold Mispriced Tyres - Ended up paying more

Sold tyres online that were mispriced, took the payment. The issue was corrected the best possible way, with a phone call, an upgrade and a new quote with a little bit of a discount (Worked out to £20, but still had to fork out an extra ~£140).

Appointment times allowed sufficient time for the tyres to be delivered to the garage, there is very limited parking at Just Tyres - Stourbridge and it's not the most accessible, there are no obvious facilities for customers however there is a KFC/McDonalds/Costa around the corner unless you wish to wait inside there is a small waiting area that could fit a few people.

Tracking added on top, however I was not given the price for tracking just "We will check that for you" before being asked to pay, nor was I given any kind of paper report that I've had from other competitors, just a verbal "Your tracking was out, we fixed it, £35 please". The invoice will read four-wheel alignment, no comments were made about the state of the rear axle, although I didn't know if I was paying for just the front or both axles until I got home. Note that I thought I was having the tracking CHECKED, I expect at least a phone call before the work is done and I've been charged for it, being one to avoid confrontation I just footed the bill, lesson learnt'.

4 Tyres and tracking done in ~40-45 minutes, overall not bad, but not the best from a service point of view.

29 November 2022
Rated 5 out of 5 stars

Good care and quick fit.

I purchased different size of the tyres than my car should have installed. A bit higher on the profile. The team explained to me what can go wrong and that those can catch the wheel arch. Although I was was sure nothing will happen as there was multiple threads online about this fit for my car I appreciate the care and patience of the fitters.

29 October 2022

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