Just Vehicle Solutions Reviews 307

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting individuals who went above and beyond. The service is frequently described as excellent, with many appreciating the smooth, hassle-free process from collection to drop-off, and the clear explanations provided. Reviewers also found the pricing to be very reasonable and competitive, often noting that the quoted price was exactly what they paid without hidden fees. However, some customers also noted issues with communication, experiencing delays and a perceived lack of accountability, leading to disappointment and being left without a vehicle. A few other people also felt that the company's approach was unprofessional, citing concerns about how certain processes were handled.

What people talk about most

Service

Consumers consistently report positive experiences with the service, describing it as efficient,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Price

Reviewers mention positive feedback about price, consistently finding the services and vehicles to be very... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as amazing, helpful,... See more

User experience

Clients share positive opinions on user experience, describing it as a smooth, easy, and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly. I will definitely... See more

Rated 5 out of 5 stars

Lee was so friendly and helpful. He replied to my emails and was there on the day of collection. He explained everything and was completely transparent. The price was extremely reasonable and made mov... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

If you need a hire vehicle I would…

If you need a hire vehicle I would definitely recommend Just Vehicle Hire. An absolute pleasure, no hidden fees straight up company with employees who are polite, friendly, helpful and very professional. I certainly know where I am going in the future, thank you.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Jake Matthews and the team were fantastic, opening on a Saturday morning to allow me to collect the car and collecting me from the station. It was beautifully presented and ready to go as planned, and the communications were excellent as we negotiated a short term lease.

23 June 2025
Rated 4 out of 5 stars

I am afraid I give 4 stars only because…

I am afraid I give 4 stars only because the van I rented was not prepared properly - dirty inside and outside. The staff was very kind and helpful.

4 June 2025
Just Vehicle Solutions logo

Reply from Just Vehicle Solutions

Hi Andy.

Thanks for your feedback.

We're sorry to hear that you weren't completely satisfied with the service you received.

Having looked into the issue, it appears that we originally expected the vehicle to be collected at 4.00pm instead of 2.00pm. This meant that the team didn't have as long as anticipated to prepare the vehicle for you.

If this was an oversight on our part, then please accept our apologies.

We take customer service and satisfaction very seriously, and we would love the opportunity to make it up to you, and regain your trust. We’d like to offer you a 15% discount on your next vehicle hire, so next time you need a vehicle, pop and see us and we’ll make sure the discount is applied.

Kind regards

The JVS Team

Rated 5 out of 5 stars

Very smooth and easy process

Very smooth and easy process and had a car available at short notice! The staff were all very helpful, friendly and made everything as simple as possible. The car was exactly what I needed and really saved the day as I needed a car for the weekend. Would highly recommend and would definitely use again.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

This company is a breath of fresh air

This company is a breath of fresh air, it’s like working with family. No unnecessary red tape, no worrying that they are going to look for reasons to charge more, hugely flexible. I can’t point at anything but praise. Anna is my contact there and the person who made my experience what it was!

28 May 2025
Rated 5 out of 5 stars

Excellent car hire experience

Very accommodating and excellent value. Cars are quite new so for the cost, it's worth it. The pre-inspection as well was thorough and some marks/scratches were picked up before handover which is nice to see as many hire companies will only record marks or scratches if you point them out yourself.

15 May 2025
Rated 5 out of 5 stars

Great staff

Really friendly staff and always helpful, vehicles are in great condition and would recommend this company to anyone.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Just a easy friendly process

Just a easy friendly process. The pricing and details were accurate and informative after my initial enquiry. After checking other options JVS offered the best deal for my needs. When I came to hire my vehicle and return the vehicle the process and all the staff were friendly and efficient, I would definitely use again if needed

25 April 2025

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