Just Vehicle Solutions Reviews 307

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and friendly demeanor. Many people found the pricing to be very reasonable and appreciated the smooth, hassle-free user experience, often noting the efficiency of collection and drop-off processes. However, some customers also noted issues with communication and accountability, leading to dissatisfaction with how their situations were handled. A few other people also felt that the company's approach was unprofessional, citing unsolicited interactions and dismissive attitudes when concerns were raised.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the helpful,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Price

Clients share positive opinions on price, consistently finding it reasonable and competitive. Many reviewers... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the amazing, polite,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Lee was so friendly and helpful. He replied to my emails and was there on the day of collection. He explained everything and was completely transparent. The price was extremely reasonable and made mov... See more

Rated 5 out of 5 stars

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly. I will definitely... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

307 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

6 Weeks " worry free" Rental.

My good friend Dean made the booking and set it all up for me.
After a VERY long day/nite of traveling from the west coast USA .... it was a relief to get off the train in Newark and.pick.up my car for my 6 week visit!

Both Anna & Lee were very kind and friendly during the whole rental process.

The car was clean inside & out and was gassed up and ready to go. It never once let me down or gave me any concern the entire 6 weeks!

10 September 2025
Rated 5 out of 5 stars

Perfection

The team is always willing to help also they do great offers another think is they great when it comes to talk to people they treat their costumers like a part of family. Always happy to hire from them.

10 September 2025
Rated 5 out of 5 stars

Hired a car at short notice very…

Hired a car at short notice very helpful and friendly, car was great, had a problem with Audio system and they got back to me within the hour to rectify the problem .
Would use them again

10 September 2025
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. They've helped us out on a number of occasions and have always been happy to help. They're very fast-acting and really fair to deal with. I would highly suggest Just Vehicles. Anna has been amazing

10 September 2025
Unprompted review
Rated 5 out of 5 stars

It was a pleasure

It was refreshing to deal with such friendly, helpful and professional people. Anna took the stress out of my van hire. The prices were very reasonable too. I cannot recommend them highly enough!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Hired a Nissan Juke for the weekend

Hired a Nissan Juke for the weekend. It was automatic transmission which i had never driven before. Didn't get the woman's name but she explained everything to me and even offered me a manual transmission car. Overall excellent customer service and not overpriced. I will definitely use this company again and would recommend to anyone. Friendly and professional. 5*.

28 August 2025
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, Anna could not have been more helpful. She collected us from the local town and then after the rental popped me to the station. The car was an upgrade, almost new and so lovely to drive, I felt very lucky. Thanks a lot guys top job x

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Vehicle was brand new and perfect for our needs. The team went the extra mile by giving us a lift to the station from the shop. A very smooth experience and if I’m ever back in Newark I’ll be stopping in to hire another vehicle.

22 July 2025
Rated 5 out of 5 stars

Seamless Experience with Great Staff

The entire process was seamless, quick, and met all expected standards. The handling of everything from start to finish was efficient and stress-free. The staff were friendly, helpful, and truly a pleasure to deal with. Highly recommend!

4 July 2025
Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this place.
I hired a car last Monday as my clutch went in mine. I rang up at 9.00 to book a car and they had delivery the car by 10.00.
The staff I delt with were absolutely lovely and so helpful 😊. If I ever need to hire a car again I will definitely use them again and recommend to all my friends and family.

14 July 2025

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