Just Vehicle Solutions Reviews 

330
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick, professional, and hassle-free processes for collection and drop-off. The staff are frequently described as friendly, helpful, and professional, going above and beyond to ensure a smooth and pleasant experience for everyone. People appreciate the exceptional customer service, noting clear explanations, personalized attention, and a comfortable environment. Reviewers also found the pricing to be very reasonable and competitive, with no hidden charges, making the overall user experience straightforward and stress-free.

What people talk about most

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent, amazing,... See more

Price

Customers had positive experiences with price, consistently finding the rates to be competitive and extremely... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly. I will definitely... See more

Rated 5 out of 5 stars

Everything about Just Vehicle Solutions is very professional. Lee was very welcoming and explained the process clearly and simply. The vehicle was ideal for the intended purpose and the return check... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

330 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(330)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just a easy friendly process

Just a easy friendly process. The pricing and details were accurate and informative after my initial enquiry. After checking other options JVS offered the best deal for my needs. When I came to hire my vehicle and return the vehicle the process and all the staff were friendly and efficient, I would definitely use again if needed

25 April 2025
Rated 5 out of 5 stars

Outstanding customer service

Great Company.

From many issues with a national branded rent-a-car company, I discovered Just Vehicle Solutions local to me. From the moment I arrived Anna looked after me with awesome customer service. The car was spotless, new and I was demonstrated everything before I drove off!

I had to take the car for an additional day and this wasn't a problem.

On arriving back after my rental the hand over was efficient . If I could give 6 stars I would!

This will become my frequent company for hiring vehicles. GOOD JOB!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience from start to finish. Reasonable prices, good communication and smooth pick up and return. Would use again and recommend.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Last minute booking after being let…

Last minute booking after being let down by one of the larger concerns. Great telephone conversation, clear directions, van ready for us and nicely cleaned. Easy paperwork (virtual). Everything about this experience was positive. From start to finish we have nothing but praise for "Anna" at Newark who looked after us.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Anna

Huge thank you to Anna.

Needed a luton-size van to help the kids move home. A quick phone call to JVS resulted in me hiring a van that looked brand new. After a quick demo from Anna on how to operate the tail lift we were away in no time. Completely hassle-free from start to finish - have no hesitation whatsoever recommending these guys.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Anna and her team helped me out whilst…

Anna and her team helped me out whilst I was waiting for my new car

Anna went above and beyond when my satnav took me on an unscheduled tour of the local area and made me late for my collection

Great business

Helpful and Friendly - who can ask for more?

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process, friendly and good value!

JVS were really easy to deal with and were able to hire me a van at extremely short notice. This saved our family holiday due to our own vehicle breaking down at the last moment! The collection and return process was smooth and friendly. I can thoroughly recommend Just Vehicle Solutions!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

My partner and I moved home at the…

My partner and I moved home at the beginning of this year, and at short notice i rang Just Vehicle Solutions.
We found Anna at the Newark branch extremely helpful and accommodating to our needs.
She has a very kind, warm and welcoming demeanour and was a pleasure to deal with, helping to make our move as stress free as possible.

We wouldn't hesitate in using JVS again or recommending them to our friends.

Thanks again Anna at JVS 😁

6 January 2024
Unprompted review

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