Just Vehicle Solutions Reviews 307

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting individuals who went above and beyond. The service is frequently described as excellent, with many appreciating the smooth, hassle-free process from collection to drop-off, and the clear explanations provided. Reviewers also found the pricing to be very reasonable and competitive, often noting that the quoted price was exactly what they paid without hidden fees. However, some customers also noted issues with communication, experiencing delays and a perceived lack of accountability, leading to disappointment and being left without a vehicle. A few other people also felt that the company's approach was unprofessional, citing concerns about how certain processes were handled.

What people talk about most

Service

Consumers consistently report positive experiences with the service, describing it as efficient,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Price

Reviewers mention positive feedback about price, consistently finding the services and vehicles to be very... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as amazing, helpful,... See more

User experience

Clients share positive opinions on user experience, describing it as a smooth, easy, and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly. I will definitely... See more

Rated 5 out of 5 stars

Lee was so friendly and helpful. He replied to my emails and was there on the day of collection. He explained everything and was completely transparent. The price was extremely reasonable and made mov... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just had vechile number 13 from these…

Just had vechile number 13 from these guys as always a top service by a top team. All I can do is recommend these guys they have looked after me for years for my commercial and private vehicles. Thanks again just vehicle solutions!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

I have hired a car from Just Vehicle…

I have hired a car from Just Vehicle Solutions several times recently. The team are helpful and professional and the cars are clean and reliable. A good experience every time. I will definitely use them again if I need a hire car.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Well what can I say other than hassle free straight forward to deal with
Nothing is to much trouble for these guys
Would without a doubt recommend them like look forward to seeing what they have to offer in 6 months when I renew

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I visited Just Vehicle Solutions enquiring about a short notice hire of a van .
I was met by Anna and Maisie who were preparing two vehicles , they were both very welcolming and cheerful . Anna led me to the customer reception, very clearly and efficiently explained how they operate and were able to provide me with a 24hour hire that day.
The procedure and vehicle Inspection were quick and professional and transferred immediately to your email account.
The Van was super clean .
Brilliant customer Service .
Neil Barnes

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Support During a Difficult Time

I recently had the pleasure of leasing a vehicle from Just Vehicle Solutions, and I cannot recommend them highly enough. During a major life event, their team showed an incredible level of understanding, kindness, and support that went far beyond my expectations.

From the very first interaction, it was clear that customer care is at the heart of their business. They listened to my needs and worked diligently to find the perfect lease option that suited my circumstances. The entire process was smooth, transparent, and hassle-free, which was a huge relief during such a stressful period in my life.

The vehicle itself is fantastic—exactly what I needed, with all the features I hoped for. But what truly sets Just Vehicle Solutions apart is their exceptional customer service. They treated me with genuine compassion and went out of their way to ensure everything was perfect.

Thank you, Just Vehicle Solutions, for your remarkable support and for making a challenging time a bit easier. If you're looking for a company that combines professionalism with a personal touch, look no further. Highly recommended!

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

From initial contact through to me returning the vehicle the treatment received was A1. great customer service, great value for money and very clean smart vehicles.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company for short term hire, not just long term hire. I rent a van from them every weekend although they do have a great range of cars as well. I always get a almost new van in superb condition. I'm greeted by really friendly and helpful staff every time and there's space to leave my car over the weekend in a safe and secure location. They are a first class company and a pleasure to work with.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommended.

I needed a Luton van at short notice because the arrangements for moving my son to his new home had fallen through. I contacted Just Vehicle Solutions and from the beginning to the end of my 24 hour hire period everything was perfect. Customer service, both on the phone and in person at the reception, was great and if I ever need another hire vehicle this is my 'go to' company. Very competitive price too. Thank you!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Professional, friendly, hassle -free car hire

With an urgent need to visit to my elderly mother 130 miles away, Just Vehicle Solutions came to my aid after another local hire company had let me down at the last minute. Maisie was efficient and friendly - clearly someone not inclined to make the process difficult or slow - and the car was clean, very low mileage and suited my needs exactly. The day rate was also lower than I've seen elsewhere. I wouldn't hesitate to contact this company again if/when I need another hire.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I recently had the pleasure of dealing with Jeff at Just Vehicle Solutions as we were due to have a courtesy car delivered through our Direct Line insurance. Poor Jeff kept getting mucked about for want of a better word by Auxillis who DL and it seems other insurers also now use to organise courtesy cars. Unfortunately, Auxillis went elsewhere in the end but I felt I needed to leave a review as to how fantastic Jeff and his team are, they kept us in the loop the whole time, nothing was too much trouble and helped me chase Auxillis for answers as to what was happening and when. I will definitely be keeping their number to hand for my own personal use but also to recommend to fellow Lincs Chamber members when hire cars are needed.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Very happy 2nd time customer

2nd time we've had a short term rental: 2 weeks and 10 days) and delighted by the service from Maisie at Just Vehicle Solutions.
Very pleasant and accomodating, fast, efficient turn around, perfect, modern, low mileage vehicles to suit our needs and simply a pleasure to do business with.
Now our immediate local 'go to' and I wouldn't hesitate to recommend.
Support local .... use this company!!

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Service 👍

Fantastic company and very friendly staff, so easy to deal with.
Collected a van and they dropped one off for me the next day, no issues what so ever and the van specs are great.

Thanks Paul
Watkins Electrical Ltd

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. The staff were really helpful. We hired a Luton and a LWB transit and both vans were immaculate. Couldn't recommend enough.

25 August 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look