Just Vehicle Solutions Reviews 307

When trying to book a hire car I wanted to speak to a human rather than a website bot - which ruled the larger national brands. Fortunately when I rang Just Vehicle Solutions my call was answered quickly, professionally and helpfully. Car was squeaky clean and in almost new condition with home delivery and collection an option. Easy.

Very Very helpful, listened, asked the right questions and were very transparent. From the first call to the van being delivered, as a last minute request, nothing was too much trouble. We hope that this will be just the beginning of a long relationship for our new business as we grow.

Always a pleasure dealing with the team at just vehicle.

They’re always at the end of the phone searching for deals to keep up with our rising demand in vans, not just any vans either. Top quality vans.

Never any problems, paperwork in order straight away.Fantastic service, and long may it continue.

Thanks, to the just vehicle team 👍🏼.

Just Vehicle solutions have been providing me with vehicles for very nearly 8 years, so long that I cant actually remember how I found them !
Over those years I can honestly say that they have really looked after me as a customer, right from the start.
They sourced me a transit van, at the beginning and as business grew provided a couple more.
The Flexibility of the service they provide meant that when I didn't need all the vans they were able change vehicles and even take back when my requirements changed.
I can honestly say that my experience in dealing with all the staff has been been great, obviously after 8 years you get to know the guys but they have always been the same from the start.
Through my business I will often get Vehicle leasing company's wanting to supply us and offer great deals !!
I have stayed with This firm for all these years for many different reasons, but mainly because in all that time I have constantly had multiple vehicles and they have never once let me down, and for me that is got to be the benchmark for custom confidence.

Brilliant van and amazing service. Couldn’t recommend enough

What a pleasure it is to find a local company willing to go the extra mile to find me the car I needed for work, when the national company I had been with for 2.5 years could not.
All I was looking for was a medium sized, hybrid car on a long term hire - nothing more, I didn't realise they would be so hard to come by for a National company, so unfortunately I had to look elsewhere - that's when I found JVS - from the prompt response to my initial enquiry regarding availability and price, the team have been a pleasure to deal with - not only did they have a wide range of hybrid vehicles available, I was even asked if I wanted to choose a particular colour!
The whole process has been a smooth, quick transition from end to end, my only failing has been not writing this sooner - too busy out and about in my new car!!
Thank you JVS - a true team of professionals - especially the very cute '4-legged PAWformance Manager' Ovie!!

I am disappointed with the service on how I have been treated with yourself from checking your company out on Facebook and having a look and having a smooth and pleasant process with the application I was pleased. Then reading your reviews online which also made it better as many leasing companies have negative reviews.

Placing an order and choosing the right car for myself for a short term period and Rob being very helpful with everything I was going to purchase a policy on Saturday morning and collect between 9/9:30am as agreed. I know I did say Saturday morning to collect but I can only sincerely apologise on behalf of this. I did say I would collect on Saturday but had a family bereavement which therefore I couldn’t attend.

Furthermore yesterday I set off to make it in time for 5pm and was told earlier on the afternoon by Rob via telephone call at 13:12pm on 24th July that I could collect before 6pm if I paid now as someone would wait behind.

The sat nav stated we would be there for 17:35pm which we did say we could be an extra additional charge for the inconvenience caused bearing in mind we was travelling from a far distance.

I also mentioned to Rob if I could pay part cash as I had £1200 in my account and the rest to be paid in cash as I was having trouble with my online banking and was travelling to you. Rob did agree to this also which we didn’t see any problem.

The insurance policy I purchased yesterday for the vehicle which was also ready as well.

I have not been treated and valued as how a customer should be and I will definitely be leaving my true honest review alongside with all the evidence I have all online as I do see you don’t have any negative reviews which no customer has ever faced or had this problem before but myself.

There is hundreds of leasing companies out there but the fact I travelled nearly 2 hours to reach to you guys to be then after told adamantly that 5pm you close and ringing at your office was told by a lady in an aggressive tone that we can’t do anything after 5pm.

I do understand from your point of view that you don’t want to proceed because of not being able to collect on Saturday which was very unfortunate but the fact I was travelling yesterday and I am pregnant as well made me very anxious.

I will be taking this up with trading standards too as I signed an agreement also as well for the short term hire.

I will be leaving a review on trustpilot as well as my partner and friends will also be leaving a review for how I have treated and they knew the upset and trauma this caused me yesterday.

I will not give up on this occasion until I have made a clear statement on how a pregnant women has been treated by a ‘local family leasing’ company.

I am highly disappointed and even asking this morning if I could come to collect today and pay the whole amount on card with any additional charges I was told that you don’t want to proceed. I had every supporting document which you guys asked for and emailed over and gave you everything you needed to know.

Also being told the vehicle is getting allocated to someone else who is interested and wanting to collect immediately which seemed quite out of order when I signed an agreement how could this possibly work… and I stated earlier Monday morning from 10:30am that I’ll be there by end of the day it is 3 hours travelling for myself which being pregnant isn’t easy and having to get transport from my partner who also had to take the afternoon off work for this reason as well. I am hugely disappointed words can not describe how a company can do this to a paying customer.

The team at Just Vehicle Solutions has done a wonderful job of helping me find a car to hire/lease while I am in the UK to study. I have mobility challenges and I knew I was going to need a safe and reliable car. When that car failed to start on Saturday morning the team were quick to help me find a solution and get me another car. I could not recommend Tom and the team at JVS any higher.

Exceptional services and deals from Just vehicle solutions. Thanks to Thomas for sorting it very quickly and vehicle delivery.

You can't find a better deal in the market.

Super impressed with our first short-term business vehicle lease organised through Rob Nutt at Just Vehicle Solutions. He listened to our requirements, offered a choice based on budget and car features, and the whole process from first contact to delivery of excellent new Kia Sportage Hybrid took 72 hours. The paperwork was simple, with online completion, and we have flexibility to keep this particular car for a further rental period after the initial 6 months if we wish. This is perfect for our needs at the moment, thank you JVS.

Great customer service - Just Vehicle Solutions made hiring a car at very short notice easy and sorted out the paperwork really quickly.

Great customer service when booking, arranging pick-up, and arranging return of the vehicle. Very honest and helpful!

I recently used Just vehicle solutions on a 6 month lease and found the people easy to work with and the service great. The whole process from collection to drop off of the car was very relaxed. I would recommend them for a temporary hire and if needed would use them again.

Absolutely fantastic company. We now have 3 vehicles from JVR and plan to spend more money with them in the coming weeks. The whole process is seamless and very convenient, Thomas and the team are very helpful and always accessible should I have any questions. We will no longer be looking anywhere else for our vehicle requirements. Truly a breath of fresh air.

I cannot fault this company, the staff are friendly, the vans are top of the range, the prices are great. If you need a vehicle I urge you to give these a try.

We have enjoyed exceptional service from the team at JVS and we would really like to thank Rob and Alice for their kind and personal assistance during the whole process.

We are very happy with the vehicle provided and would highly recommend this company to anyone seeking vehicle solutions or advice.

Sincerely

GK Davies Simmons
Sterling Agencies Ltd., London UK

JVS are customer service personified. The staff could not be more helpful or knowledgeable. Whenever I have had cause to call them, they have always been polite and gone above and beyond to help me with my query.

Best service ever, the process was clear and quick.
The van was brand new and the paperwork was clear and very quick. I will definitely use their service at any time in the future, thank you

I was very happy with the service I received from the team at Just Vehicle Solutions. I used their car and van hire services over a three week period.

Really good service.
Helpful advice over the phone. Made costs clear and same for terms and conditions.
Friendly staff on collection and return.
Well kept vehicle.
Would use again.