Just Wines Reviews 43

Had some apprehension in buying online. Was contacted by phone and was happy with the deal.

I have used Just Wines for many years and have been happy with all my orders and experiences.

Have been a client for many years now and have considered the wines good value and quality, along with reliable delivery. Recently I had the pleasure of dealing with Aaron Smith in customer service and he resolved the matter quickly and with such good grace that has left me with an even more positive impression toward the company in general.
If only more people/companies were like this. Well done Aaron.

The sales person Trent was very helpful. He gave me an honest opinion of cab sav on special and the quality was excellent. I have now put in a 2nd order for 3 more ctns.

Easy to deal with, pleasent people, concise information available and a very good deal.

I have used this platform several times, service is fantastic.
Wines have always been great

The price was excellent for the champagnes and the web easy to use. Also, the delivery prompt and all arrived safely. Thanks Just Wines.

Sarah was Very helpful. we did a good deal and now have two boxes of nice wines coming, should see us through the winter!

Sarah was very courteous and obliging with my order, and offered to follow up on another query I had.

I just spoke to Sarah Lee and she explained the offers, with no pressure, which was refreshing. My past orders have been easily placed, and great wines. I will definitely use Just wines again!

Wines are excellent and at a very good price

Good service great wine

Sarah looked after my order and she was very helpful.

Sarah was clear on the offers and explained why one of my orders was not available.

The staff of Just Wines go that extra mile
Particularly Sarah Lee as a Subject Matter Expert Sarah ensures you are looked after as she obviously cares
If your looking for a good wine for great value talk with Sarah

Sarah Lee is always Professional and knowledgeable on her wines. Her customer service and assistance is excellent.

Sarah Lee have been very helpful and I thoroughly recommend her and Just Wines.

This company is a masterclass in how to lose customers. My recent experience was a disaster from start to finish, primarily due to their abysmal customer support and choice of delivery partners - Aramex.
The issues began when my order arrived but was left in a public walkway - clearly visible on the proof of delivery image (and I provided further images to show this); hence, it went missing. Even though someone was home as well as property managers on site, when I contacted Just Wines they were dismissive and did not want to take any responsibility.
It is evident that this company prioritizes cost-cutting over customer satisfaction.
Never again!

I didn't like their wines but as many others have commented here, they are very pushy calling you back. I cancelled my subscription and requested them to return any leftover balance from my account I've been contributing to them monthly. They stoped responding and 3 months later they still haven't returned my money so had to report them to an ombudsman. I would definitely not recommend to engage with this company.